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Bootstrap Finance:
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The Art of Start-ups
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by Amar Bhide
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No. 92601
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NOVEMBER–DECEMBER 1992
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Bootstrap Finance:
The Art of Start-ups
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by Amar Bhide
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money requires careful market research, well
thought-out business plans, top-notch founding
teams, sagacious boards, quarterly performance
reviews, and devilishly complex financial structures. It is an environment in which analytical, buttoned-down professionals can make a seamless
transition from the corporate world to the world of
entrepreneurship. It is not the real world of the
entrepreneur.
Without question, some start-ups powered by
other people’s money have rocketed to success.
Mitch Kapor raised nearly $5 million of venture capital in 1982, enabling Lotus to launch 1-2-3 with the
software industry’s first serious advertising campaign. Significant initial capital is indeed a must in
industries such as biotechnology or supercomputers
where tens of millions of dollars have to be spent on
R&D before any revenue is realized. But the fact is
that the odds against raising big money are daunting.
In 1987—a banner year—venture capitalists
The Essay on Good World Money War
At this moment in time, would you consider yourself a realist, romantic, or transcendentalist? Crash! Boom! Explosion! All of these sounds echo around the world, every second another life ends. Although somewhat gothic and gruesome, it is very true. As human beings it is our nature to strive to become better than others, and in accomplishing this someone has to become worse than you. If it is a ...
financed a grand total of 1,729 companies, of which
112 were seed financings and 232 were start-ups. In
that same year, 631,000 new business incorporations were recorded.
Does this disparity mean that the United States
needs more tax breaks, aggressive investors, and
financially sophisticated entrepreneurs to channel
venture capital to more start-up companies? Not at
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Entrepreneurship is more celebrated, studied, and
desirable than ever. Business school students flock
to courses on entrepreneurship. Managers, fearful of
losing their step on the corporate ladder, yearn to
step off on their own. Policymakers pin their hopes
for job creation and economic growth on start-ups
rather than on the once-preeminent corporate
giants.
Belief in a “big money” model of entrepreneurship
often accompanies this enthusiasm. Books and
courses on new ventures emphasize fund raising:
how to approach investors, negotiate deals, and
design optimal capital structures. The media focuses
on companies like Immulogic, which raised over
$20 million in venture capital years before it
expected to ship any products. Executives-turnedentrepreneurs try to raise millions from venture capitalists before they have sold a dime’s worth of goods
to customers. Lawmakers who favor entrepreneurship focus on tax incentives for venture capital and
loan guarantees for start-ups.
This big-money model has little in common with
the traditional low-budget start-up. Raising big
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Amar Bhide is assistant professor of general management at
Harvard Business School. His last article for HBR was “Why Be
Honest if Honesty Doesn’t Pay” with Howard H. Stevenson
(September–October 1990).
Copyright © 1992 by the President and Fellows of Harvard College. All rights reserved.
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all. Over the past two years, my associates and I
interviewed the founders of 100 companies on the
1989 Inc. “500” list of the fastest growing private
companies in the United States (see the insert, “The
Study of Start-ups”).
The companies—Software
2000, Symplex Communications, Gammalink, and
The Business plan on How To Start A Small Business
Topic: Writing a process essay- How to start a small business Tired of commute? Tired of working for other? Tired of being laid-off and jumping from one job to another? Thinking of a change? Why don't you take a try to be your own boss? Today, Americans of all ages are attracted by the opportunity to be their own boss and reap the financial rewards of a successful business. A recent estimate has ...
Modular Instruments, to mention just a few—are
not household names. But they are the mainstay of
the entrepreneurial revolution that politicians want
to sustain and that so many people, managers and
business students alike, hanker to join.
These interviews attest to the value of bootstrapping: launching ventures with modest personal
funds. From this perspective, Ross Perot, who
started EDS with $1,000 and turned it into a multibillion-dollar enterprise (and a presidential campaign), remains the rule, not the exception. More
than 80% of these companies were financed through
the founders’ personal savings, credit cards, second
mortgages, and in one case, “a $50 check that
bounced.” The median start-up capital was about
$10,000. Furthermore, fewer than one-fifth of the
bootstrappers had raised equity for follow-on financing in the five or more years that they had been in
business. They relied on debt or retained earnings to
grow.
What, then, is the problem? To quote Michael
Lutz, CEO of Gammalink, a high-flying Silicon
Valley venture that provides PC-to-facsimile communications services, “Raising money has become a
disease. Entrepreneurs are wasting lots of brainpower scheming to raise money.”
Professionals with MBAs and corporate experience are attempting to strike out on their own as
never before: Michael Lutz, for example, is a physicist and Stanford MBA who worked at Hughes
Aircraft and Raychem for 15 years before he joined
up with a Silicon Valley guru to launch a new venture. Unlike the scrappy dropouts and malcontents
of yore, however, these new entrepreneurs are
unwilling to pursue business opportunities without raising big money first. Following textbook formulas for snaring investors, they attempt to recruit
experienced teams. They write business plans with
crisp executive summaries describing their proprietary edge. If venture capitalists are unresponsive,
they network with venture angels. Even today,
they have heard there is more money than good
ideas.
In fact, as Gammalink’s founders learned, an
entrepreneur’s time is rarely well spent courting
The Business plan on Business Strategy – KFC Company
KFC Corporation (KFC, founded and also known as Kentucky Fried Chicken) is a chain of fast food restaurants based in Louisville, Kentucky in the United States. KFC has been a brand and operating segment, termed a concept[2] of Yum! Brands since 1997 when that company was spun off fromPepsiCo as Tricon Global Restaurants Inc. KFC primarily sells chicken pieces, wraps, salads and sandwiches. While ...
investors. Despite a well-written business plan and
excellent contacts, Lutz and his partner failed to
attract venture capital in a year of trying.
Eventually, they contributed $12,500 each to launch
Gammalink. Years later, after their company was a
proven success, it attracted $800,000 in unsolicited
venture capital.
For the great majority of would-be founders, the
biggest challenge is not raising money but having
the wits and hustle to do without it. To that end, it
helps to understand what it takes to start a business—and why that is likely to conflict with what
venture capitalists require.
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A Poor Fit
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Many an entrepreneur’s hopes are dashed when a
venture capitalist rejects a promising business plan.
But would-be founders should not interpret lack of
interest from the investor community as a pronouncement that the business is doomed. Often
entrepreneurs fail to qualify for venture capital not
because their proposals are poor but because they do
not meet the exacting criteria that venture capitalists must use.
Venture capitalists (and other investors in startups) are neither greedy nor shortsighted, as some
disappointed entrepreneurs believe; they are simply inappropriate for most start-ups. Their criteria
are understandably exacting: venture capitalists
incur significant costs in investigating, negotiating, and monitoring investments. They can back
only a few of the many entrepreneurs who seek
funding, and they must anticipate that several
investments will yield disappointing returns. One
study of venture capital portfolios by Venture
Economics, Inc. indicates that about 7% of the
investments account for more than 60% of the
profits, while a full one-third result in a partial or
total loss. Each project must therefore represent a
potential home run.
Start-ups, however, typically lack all or most of
the criteria investors use to identify big winners:
scale, proprietary advantages, well-defined plans,
and well-regarded founders.
The Business plan on Venture Capital Financing Companies Company Investors
... smaller corporation in which it can do business. Stages of Capital When a new venture starts up, it may need money in several ... will receive stock or cash from the acquiring company and the venture investor will distribute the proceeds from the sale to its ... billion in 2000. A proportion of the new entrepreneurs were truly talented at business administration, sales, and growth, but the majority were ...
Most start-ups begin by pursuing niche markets
that are too small to interest large competitors—or
venture capitalists. Venture capitalists are hesitant
to pursue small opportunities where even high-percentage returns will not cover their investment
overhead. They favor products or services that
address hundred-million-dollar markets. Legendary
investor Arthur Rock goes so far as to limit his
investments to businesses that have “the potential
to change the world.”
Few entrepreneurs start with a truly original concept or a plan to achieve a sustainable competitive
advantage through a proprietary technology or brand
name. Instead, they tend to follow “me too” strate-
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HARVARD BUSINESS REVIEW
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The Study of Start-ups
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Lessons about entrepreneurship are often drawn
from individual case studies, which provide rich but
potentially idiosyncratic data, or from survey statistics
that reveal little of the hows and whys of success. In
pursuit of both depth and breadth, I recently completed
a far-reaching field study of start-ups. With the help of
Research Associates Kevin Hinton and Laura Pochop
and Professor Howard Stevenson, I interviewed 100
company founders about how they overcame the
daunting obstacles that confront start-ups.
The companies in the study came from the 1989 Inc.
“500” list, a compilation of the fastest growing privately held companies in the United States that had
sales of at least $100,000 in 1983. (The average company on this list had 1988 revenues of about $15 million, 135 employees, and a five-year sales growth record
of 1,407%.) I narrowed my list of prospective interviewees to companies founded after 1982, on the
grounds that the start-up history of older companies
would be more difficult to obtain.
Finding a representative cross section of start-ups
was a challenge. Since many incorporations are just
attempts at self-employment or poorly conceived ventures that would say little about starting new businesses, I could not simply draw from the hundreds of
Galvor Company Business Plan
Case 10-3: Galvor Company Background Galvor Company was founded in 1946 by owner, and president M. Georges Latour. The company had acted as a fabricator, buying parts and assembling them into high quality, moderate-cost electric and electronic measuring and test equipment. Latour had always been personally involved in every detail of the firm's operations as in most family businesses. Fiscal ...
thousands of new businesses incorporated every year.
At the same time, I also wanted to avoid the few billion-dollar successes like Federal Express or
Microsoft, which the typical entrepreneur cannot realistically hope to emulate. My sample provided a happy
middle ground. The Inc. list’s requirement of a fiveyear track record of rapid growth helped eliminate
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low-potential or “born to fail” ventures. And with 500
companies on the list, I avoided “outliers” that succeeded because of the unusual talent (or luck) of the
founder.
To get the start-ups’ stories in all their complexity, I
chose to conduct face-to-face interviews rather than
send out a mail survey. Start-ups are characterized by
close relationships among financing, marketing strategies, hiring, and control systems that would be hard to
capture through a structured survey. Since executives
of successful companies are inundated with mail surveys, response rates are generally low. Although we had
some difficulty in contacting entrepreneurs and scheduling appointments, only a few declined to be interviewed.
Each interview lasted from one to three hours.
Usually two researchers took handwritten notes,
which were then compiled into a single transcript and
returned to the interviewees for review.
To my knowledge, this is one of the broadest, most
in-depth studies of U.S. start-ups. Where other field
studies have focused on limited geographic regions or
industries, we visited over 20 cities and towns in a
dozen states to interview entrepreneurs in a wide range
of businesses. Researchers who have tackled similarly
broad samples have relied on mail surveys.
Reflecting Inc.’s criteria, my sample was biased
toward very high-growth companies. But the skew
actually reinforces my findings about the importance of
bootstrapping: start-ups that grow more slowly are
even less likely to need or be able to attract outside risk
capital.
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November–December 1992
The Business plan on 63570 Competitor Business Market Give
Table of Contents Purpose Statement 1 Executive Summary 2 Business Information 3 Personal Financial Statement 3 Business Description 3 Business History 4 Personnel and Organization 5 Marketing Information 6 Market Analysis 6 Market Research 6 Competitors 7 Market Segments 8 Target Market 8 Marketing Mix Strategy 9 Products/Services 9 Promotions 9 Distribution 9 Pricing 10 Suppliers 10 Marketing ...
Finally, many entrepreneurs are long on energy
and enthusiasm but short on credentials. Michael
Dell was a freshman at the University of Texas
when he started selling computer parts by mail
order. Others are refugees from declining or oligopolistic industries, seeking new fields that offer
more opportunity but where they lack personal
experience.
Investors who see hundreds of business plans and
entrepreneurs, however, cannot gauge or rely on the
intangibles of personality. Thus Mitch Kapor was a
good bet for investors because he already had a successful software product, Visiplot, under his belt
before he launched Lotus. Bill Gates, on the other
hand, a teenage college dropout when he launched
Microsoft with his high school friend, Paul Allen,
probably was not.
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gies and, particularly in service businesses, to rely
on superior execution and energy to generate profits.
But it is hard for outside investors to evaluate an
entrepreneur’s ability to execute. Nor can they
count on cashing in their investments in companies
whose success cannot be sustained without the
founders’ capabilities.
Many entrepreneurs thrive in rapidly changing
industries and niches where established companies
are deterred by uncertain prospects. Their ability to
roll with the punches is far more important than
planning and foresight. Investors, on the other hand,
prefer ventures with plausible, carefully thought-out
plans to address well-defined markets. A solid plan
reassures them about the competence of the entrepreneur and provides an objective yardstick for measuring progress and testing initial assumptions.
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The Hidden Costs of Other
People’s Money
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Entrepreneurs who try to get investors to bend
their criteria or create the perception that they meet
those criteria do so at their peril. Several entrepreneurs pointed to the pitfalls of rushing to raise external financing. Winning over investors too early, they
said, can compromise your discipline and flexibility.
Bootstrapping in a start-up is like zero inventory
in a just-in-time system: it reveals hidden problems and forces the company to solve them. “If
we had had money,” said Tom Davis of Modular
Instruments, manufacturers of medical and research
equipment, “we would have made more mistakes.
This way, I wrote all the checks. I knew where the
money was going.”
There can also be problems with raising too much
money. As one founder noted, “It is often easier to
raise $5 million than $1 million because venture
capitalists would rather not have to worry about a
lot of tiny investments. But then you have $4 million you didn’t need but spend anyhow.”
George Brostoff, cofounder of Symplex
Communications, which manufactures data communications equipment, agreed. “People in my
industry think they need to be able to do x, y, and z
at the outset. But the money gets burned up quickly,
and it doesn’t produce either profits or sales. Then
they address the symptom—‘we need more
money’—instead of the underlying problems.”
Diminished flexibility is often another consequence of premature funding. Start-ups entering
new industries seldom get it right the first time.
Success, especially in new and growing industries,
follows many detours and unanticipated setbacks;
strategies may have to be altered radically as events
unfold. Failure to meet initial goals is a poor guide
to future prospects. For example, Gammalink
expected its first product, a high-speed modem, to
be used to allow PCs to communicate with each
other. Cofounder Lutz thought he had done his
homework and was sure there was a market for the
product. But, in fact, buyers never materialized.
Gammalink next tried to sell its modem in volume
to Dialog as part of a new database Dialog was
developing for corporate attorneys. But the database
never got off the ground, and Dialog bought a mere
three modems.
Lutz and his partner had to rethink their strategy
again. This time they targeted large companies with
dispersed PCs. They sent out 5,000 mailers at $1
each and got only 25 responses. Twenty-four of
them led nowhere but the twenty-fifth, from BMW
of North America, said, “This is the product we’ve
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been waiting for.” BMW bought a few, then placed a
blanket order for $700,000.”
Outside investors, however, can hinder entrepreneurs from following the try-it, fix-it approach
required in the uncertain environments in which
start-ups flourish. The prospect of a radical change in
course presents outside investors with a quandary:
“Was the original concept wrong or was it poorly executed?” The entrepreneur is sure the new strategy
will work but was just as confident about the original
plan. The investors wonder, “Are we being fooled
twice?” Supporting the proposed new strategy rather
than, say, changing management is an act of faith that
requires investors to discard what seems like hard evidence of poor planning, bad judgment, or overselling.
For their part, entrepreneurs may develop the confidence to push back against investors once the business has taken shape. But in the early years, they
tend to avoid direct challenges. Instead, they stick
with their original plans even when they begin to
lose faith in them because they fear that radical
shifts will draw the wrong kind of scrutiny. The former CEO of an advanced materials company
described the pressure to stick with untenable
strategies that outside investors can create.
“When we started, well-defined markets for our
materials did not exist. My first job as CEO was to figure out what product market we would go after, so I
hit the road for about three months. I identified a
product—aluminum oxide substrates—but by the
time we got to market, the competition had improved
and our substrates never really took off. I realized
that, given our size, we should have been manufacturing to order rather than for the market at large. But
by that time, we were already stumbling and I was
losing credibility with the investors. They weren’t
interested in a new strategy. They just wanted the
substrates to be profitable. I wish I had stood my
ground and said, ‘I’m turning off the furnace tomorrow.’ But I didn’t quite have the guts to do that.”
Conflicts between investors in a business and its
day-to-day managers are a fact of life. They are less
debilitating, however, after the entrepreneur has the
credibility to be a true partner. Entrepreneurs who
are unsure of their markets or who don’t have the
experience to deal with investor pressure are better
off without other people’s capital, even if they can
somehow get investors to overlook sketchy plans
and limited credentials.
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Flying on Empty
Starting a business with limited funds requires a
different strategy and approach than launching a
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well-capitalized venture. Compaq Computer, for
example, was a venture capitalist’s dream. Rod
Canion, Jim Harris, and Bill Murto had all been
senior managers at Texas Instruments, and they had
a well-formulated plan to take on IBM with a technologically superior product. Seasoned investor Ben
Rosen helped Canion raise $20 million in start-up
capital—funds that allowed the new business to
behave like a big company from the start. Canion
could attract experienced managers by offering them
generous salaries and participation in a stock option
plan. Compaq also had a national dealer network
established within a year of exhibiting its first prototype. Sales totaled more than $100 million in the
first year.
Bootstrappers need a different mind-set and
approach. Principles and practices imported from
the corporate world will not serve them as well as
the following axioms drawn from successful entrepreneurs.
1. Get operational quickly. Bootstrappers don’t
mind starting with a copycat idea targeted to a small
market. Often that approach works well. Imitation
saves the costs of market research, and the start-up
entering a small market is unlikely to face competition from large, established companies.
Of course, entrepreneurs do not reap fame and fortune if their enterprises remain marginal. But once
they are in the flow of business, opportunities often
turn up that they would not have seen had they
waited for the big idea.
Consider, for example, the evolution of
Eaglebrook Plastics, now one of the largest high-density polyethylene recyclers in the United States.
Eaglebrook was founded in 1983 by Andrew
Stephens and Bob Thompson, who had been chemical engineering students at Purdue. At first, they
bought plastic scrap, had it ground by someone else,
then sold it, primarily to the pipe industry. One year
later, they bought a used $700 grinder, which they
operated at night so that they could sell during the
day. Soon they moved up to a $25,000 grinder, but
they only began to hire when they couldn’t keep up
with demand.
In 1985, the company developed an innovative
process for purifying paper-contaminated plastic
scrap—and began to make a name for itself in the
industry. In 1987, with the profitability of scrap
declining, the partners turned to recycling plastic
bottles, a novel idea at the time. Next came plastic
lumber made from recycled materials and then,
most recently, a joint venture with the National
Polyethylene Recycling Corporations to manage
their styrofoam recycling operations. Few if any of
these opportunities could have been foreseen at the
outset.
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2. Look for quick break-even, cash-generating
projects. The rule in large companies and wellfunded enterprises is to stick to the basic strategy.
Not so with the bootstrapped start-up. Profit opportunities that might be regarded as distractions in a
large company are immensely valuable to the entrepreneur. A business that is making money, elegantly
or not, builds credibility in the eyes of suppliers,
customers, and employees, as well as self-confidence in the entrepreneur.
For example, Raju Patel launched NAC with the
ambitious goal of serving the Baby Bells created by
the AT&T breakup. NAC’s first offering, however,
was a low-end auto-dialer targeted to the many startups that were reselling long-distance services from
carriers like MCI. “We thought it would be appropriate to get a cash generator to make us known as a
new entrant,” Patel explained. Then at a conference,
Patel happened to meet a reseller who mentioned
his need for more accurate customer-billing capability. NAC stopped work on the auto-dialer and
rapidly developed and shipped a billing system. The
system was later phased out as the customers themselves began to fold. But its quick, albeit short-lived,
success helped NAC attract the engineers it needed
to grow because it enabled Patel to offer security as
well as the excitement of a start-up. “We weren’t
seen as a revolving-door company. We were able to
offer health plans and other benefits comparable to
those of large companies.” More ambitious products, aimed at the Bell companies, followed. Today
NAC is well established as a small systems supplier
to the Bell companies.
Robert Grosshandler’s Softa group also used the
cash flow from one business to develop another.
“Our property management software was funded by
selling hardware and peripherals to Fortune ‘500’
companies. It was low-margin, but it had fast turnaround. Goods arrived in the morning and left in the
evening. Our software, on the other hand, took
nearly a year to develop.”
Many entrepreneurs sustained themselves by
part-time consulting. In the early days, says Robert
Pemberton of Software 2000, which develops and
distributes business applications software, consulting accounted for more than 50% of the revenue of
the business.
3. Offer high-value products or services that can
sustain direct personal selling. Getting a customer
to give up a familiar product or service for that of a
shaky start-up is arguably the most important challenge an entrepreneur faces. “When we first started
selling,” Modular’s Davis recalled, “people would
ask, ‘When are you going to go out of business?’”
Many entrepreneurs underestimate the marketing
costs entailed in overcoming customer inertia and
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conservatism, especially with respect to low-value or
impulse goods. Launching a new packaged food product without substantial financial resources, for
example, is an oft-undertaken and futile endeavor.
Creating a serious business means persuading hundreds of thousands of customers to try out a new $5
mustard or jam in place of their usual brand. Without
millions of dollars of market research, advertising,
and promotion, this can be a hopeless task.
Therefore, successful entrepreneurs often pick
high-ticket products and services where their personal passion, salesmanship, and willingness to go
the extra mile can substitute for a big marketing
budget. As John Mineck, cofounder of Practice
Management Systems said, “People buy a salesperson. They bought me and I had no sales experience.
But I truly believed our systems and software for
automating doctors’ offices would work—so the customers did too. Also, we did an awful lot for our first
clients; if they wanted something, we’d deliver. We
were providing service and support long before that
became a cliché.”
Like Mineck, three-quarters of the founders we
interviewed were also their company’s chief or only
salesperson. They sold directly, usually to other
businesses. Only 10% used brokers or distributors,
and only 14% offered consumer goods or services.
The median unit sale was $5,000, an amount high
enough to support direct personal selling and also,
presumably, to get the attention of buyers. The few
consumer items we encountered were also important purchases for buyers: a $20,000 recreational
vehicle from Chariot Eagle or an SAT preparation
course from the Princeton Review, rather than a $5
to $10 staple that consumers purchase without great
thought.
Overcoming customer inertia is easier and
cheaper if a product offers some tangible advantage
over substitutes. Our successful entrepreneurs
overcame reservations about their long-term viability by selling concrete performance characteristics—faster chips and fourth-generation language
software, for instance—rather than intangible
attributes like a tangier sauce or more evocative
perfume. “We had no track record and no commercial office—I was running the company from my
home,” recalled Prabhu Goel, founder of Gateway
Design Automation, which supplies CAE software
tools. “So we went after the most sophisticated
users who had a problem that needed to be solved.
The risk of dealing with us was small compared
with the risk of not solving the problem.”
Concrete product attributes also contribute to
important serendipitous sales. With just a prototype,
Brostoff of Symplex got an order for 100 units from
Mead Data, his first significant customer. “We did-
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n’t call them, they called us,” Brostoff told us. “A
high-level manager read an article about us that suggested our product could offer customers like Mead
dramatic cost savings—as much as $55,000 annually
on a one-time investment of $10,000 to $20,000.
Mead had an on-line database product and was looking to cut costs.”
Intangibles like responsiveness and attention do
provide greater leverage for entrepreneurial selling
in service and distribution businesses. Clay Teramo,
founder of Computer Media Technology, a computer supplies distributor, described the way he used
service—and the customer’s perception of service—
to make up for the fact that early on his competitors
had far more resources. When someone called with a
next-day order that Computer Media couldn’t handle, Teramo would tell them that he didn’t have the
whole order in stock and ask if he could fill part of it
the next day and part later on. If the customer
agreed, he’d follow up personally to make sure
everything had gone smoothly and to say thanks. As
Teramo pointed out, his competitors could probably
have filled the whole order at once. But the customer wouldn’t think he had received any special
service.
Carol Russell of Russell Personnel Services took a
similar approach. “Our business is done on the cult
of personality,” she said. “You roll up your sleeves
and say to the customer, ‘Hi, I’m Carol Russell, and
I’m going to work overtime to get you employed or
employees.’ In a people business, being a young
company and visible is an advantage. In the large
services, you won’t meet the Mr. Olstens or the Mr.
Kellys.”
4. Forget about the crack team. It is not unusual
for investor-backed start-ups to hire CFOs or marketing managers at $100,000 a year. Bootstrappers
cannot afford this investment. Besides, if the entrepreneurs’ credentials aren’t strong enough to attract
investors, they are even less likely to be able to
attract a highly qualified team. Novices who are
urged to recruit a well-rounded team rarely succeed.
Steve Jobs had his pick of talent for NeXT; Apple,
however, was built by youthful exuberance.
The start-ups that we studied attracted employees
by providing them with opportunities to upgrade
skills and build résumés, rather than by offering
cash or options. Their challenge was to find and
motivate diamonds in the rough.
“I never hired experienced people,” said Bohdan
Associates’s founder Peter Zacharkiw, “and there
are very few college graduates here. My vice president of sales was the best curb painter around—but
that’s the secret. He’ll always be the best at what he
does. Personality and common sense are the most
important things that people here have.”
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John Greenwood’s first employee at Micron
Separations was a 62-year-old machine shop worker
who had just been laid off. His production manager
was a Worcester Polytechnic Institute graduate who
had been working as an accountant in a company he
hated and was looking for another job. “We never
attempted to lure anybody away from another company,” Greenwood told us. “One, we were cheap.
Two, we had moral reasons—if we went under and it
didn’t work out for them, we wouldn’t feel so bad.
We never felt that we had an inadequate pool,
though. I believe the people in the ‘unemployment
market’ are just as good if not better than the people
in the employment market. And we have no prejudice against people who’ve been fired. My partner
and I started Micron after we were fired! In large
companies, people tend to get fired for lack of political skills.”
Not all entrepreneurs were so fortunate, however.
Some had to cope with employees who had neither
the formal qualifications nor the right temperament
and attitude for their jobs. “Large companies can
hire by credentials and screen people carefully,” said
Robert Rodriguez of National Communications
Sales Promotion, a Miami-based company that helps
customers manage their sales promotion campaigns.
“We needed to have things happen quickly and took
people on the basis of their initial presentation. But
many didn’t do what they said they could.”
5. Keep growth in check. Start-ups that failed
because they could not fund their growth are legion.
Successful bootstrappers take special care to expand
only at the rate they can afford and control. For
example, they tend to invest in people or capacity
only when there is no alternative, not in advance of
needs. “Our first product was done before the company was founded,” said Warren Anderson, founder
of Anderson Soft-Teach. “I produced it, paid for it,
took it to a trade show, and we started taking orders
before we hired people. It was like brick-laying. We
added one layer at a time. We didn’t have a venture
capitalist putting up money for us—just $30,000 of
our own money—and we were selling our tapes for
$200 each.”
Keeping growth in check is not only financially
prudent but it also helps the entrepreneur develop
management skills and iron out problems under less
pressure. Even entrepreneurs who don’t have to
make radical changes in strategy may have to make
adjustments as they learn about the nuances of their
chosen industry. Learning the nuts and bolts of running a business is particularly important for firsttime entrepreneurs. Stephanie DiMarco and her
partner encountered few major surprises when they
started Advent Software. Nevertheless, in the early
years, DiMarco noted, they felt constrained by their
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lack of knowledge and held back on their growth.
“Instead of trying to create an organization, I wanted
to prove myself first. It was important for me to
learn the business before I hired someone else. I had
never managed anyone before.” After the partners
learned how to run a business, Advent enjoyed
explosive growth.
In their rush to grow, some entrepreneurs told us,
they took on customers who nearly put them under.
“When you are new and cold-calling customers,”
observed Fred Zak of Venture Graphics, “the business that comes your way is usually from customers
who can’t pay their bills or shop only on price—the
worst kind of customer base. About 40% of our early
work came from deadbeats. I soon determined that I
would have to call on them personally, and I’d show
up unannounced. It was nerve-racking, but they
would pay us off so that they wouldn’t have to see
me again!”
Some will argue that controlled growth and reactive investments allow competitors to preempt the
market. In fact, there are few businesses that entrepreneurs can realistically expect to start in which
grabbing dominant market share first is crucial. In
mature service industries such as temporary services, advertising, or public relations (where many
of our entrepreneurs found their niches), dominance, early or late, is out of the question. But even
in high-tech fields, first-mover advantages are often
short-lived. Compaq’s early start in the IBM clone
market did not thwart later bootstrapped entrants
like Dell Computer and AST Research. Similarly,
WordPerfect, today’s dominant player in word processing software, was not among the first halfdozen entrants.
Frequent changes in technology allow entrepreneurs who miss one wave while getting organized to
ride the next. Several computer distributors we
interviewed missed getting in on the first generation
of PCs and so could not obtain the all-important
“IBM Authorized Dealer” medallion. But the growth
of Novell and local area networks created new
opportunities, which the established, first-generation competitors, engrossed in traditional products,
couldn’t easily take advantage of.
6. Focus on cash, not on profits, market share, or
anything else. A well-funded start-up can afford to
pursue several strategic goals; bootstrappers usually
cannot. For example, cash-constrained start-ups cannot “buy business.” In venture capital-backed or
intrapreneurial ventures, it may be feasible for a
start-up to sell at a loss in anticipation of scale
economies or learning curve advantages. But the
bootstrapper must earn healthy margins, practically
from day one, not only to cover the company’s costs
but also to finance growth. “I learned early that it is
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better to have a low-profile, positive cash-flow job
than a high-ego, negative cash-flow job,” said Keith
Kakacek, founder of the commercial insurance
group, SIR Lloyds. “If the market doesn’t pay for your
business—and you can’t develop positive cash flow—
you probably don’t have a good enough concept.”
Getting terms from suppliers and timely payments from customers are critical in managing cash.
Ron Norris of Automotive Caliper Exchange told us
he started with and maintained positive cash flow
from operations in spite of rapid growth. Building on
contacts developed over 20 years, he went to six suppliers and asked for 90- to 120-day terms for one
time only on his first order. All but one agreed. Now
established, Norris gives modest discounts to customers who pay quickly. But he won’t tolerate any
“gray” whatever. If a customer doesn’t pay in 30
days—and hasn’t called to explain why—the company won’t sell to him any longer.
Equally important is knowing when to spend and
when to economize. Successful bootstrappers are
generally cheap, except in one or two crucial areas.
“We began in a modest room,” recalled Brian
Cornish of Oscor Medical Corporation, which
makes instruments for microsurgery. “We licked
stamps instead of buying a Pitney Bowes machine.
We never had plush offices or any of the other trappings of some start-ups. But we made sure we got the
very best microscopes.”
7. Cultivate banks before the business becomes
creditworthy. It is common wisdom that bank
loans can be a cheap alternative to external equity
and crucial for financing additional inventory or
larger receivables. But bank financing is often
unavailable for start-ups, as many entrepreneurs we
interviewed discovered. Winning bankers over
requires preparation and careful timing.
Consider, for example, how Phil Bookman of
Silton-Bookman went about managing his company’s bank relationship. Bookman did not even try
to borrow until his software company was creditworthy. But he made sure that the company kept
good books, that its records were immaculate, and
that its balance sheets were sound. In addition, he
opened accounts with a big bank’s local branch and
from time to time asked the branch manager’s
advice to familiarize him with Silton-Bookman’s
business. Then when the company had been in business for the requisite three years, Bookman went to
the banker with the company’s business plan. “He
looked over the numbers,” Bookman explained,
“and said, ‘It looks like you need a $50,000 term
loan.’ We knew that all along, but it was important
that he suggested it. We got the loan and paid it
back, then used the same method the next year to
get a line of credit.”
Abandoning the Rules
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Growth and change create difficult transitions for
all entrepreneurial companies. The challenges faced
by a charismatic founder in letting go and designing an
organization in which authority and responsibility are
appropriately distributed are well-known. The bootstrapper’s problem is particularly acute, however. To
build a durable business—as opposed to a personal
project or an alternative to employment—successful
entrepreneurs not only have to modify their personal
roles and organization, but they may also have to
effect a U-turn and abandon the very policies that
allowed them to get up and running with limited capital. As part of these changes, the start-up may have to:
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Emerge from its niche and compete with a large
company. When Princeton Review was launched, it
competed with private tutors of uneven quality in
Manhattan. To become a nationally franchised operation, the company had to confront the well-established Stanley Kaplan chain.
Offer more standard, less customized products.
“We did a lot of things for our first clients that we
wouldn’t do today,” said Practice Management
Systems’s Mineck. “The easiest thing for a salesperson to say is, ‘we can do it,’ and the hardest thing is,
‘we can’t do this for you.’”
Bring critical services in-house. Automotive
Caliper never hired an in-house controller because it
didn’t need the expertise. But it does have its own
fleet of trucks. The smartly dressed drivers project
the company’s image, and they provide an important
source of information because they can find out
things the sales force cannot see.
Change management’s focus from cash flow to
strategic goals. Phil Bookman, a self-confessed “cash
management fanatic” in the early years, pointed out
how important—and hard—it was to shift gears later
on and remind people that they had to think more
about the big picture and worry less about the little
expenditures.
Recruit higher priced talent, perhaps encouraging
early employees to move on. Sometimes the need to
turn over early employees and hire professionals in
their place is an obvious business decision. At
National Communications Sales Promotion, for
example, all but two of Rodriguez’s original
employees left within a few years. A few had simply
grown stale, but most were fired for unprofessional
behavior or because their attitude was bad. To get
people with the right attitude and experience,
Rodriguez began to pay more and to look for different qualities: MBAs with family responsibilities
replaced “swinging singles” who weren’t above
making side deals.
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More often, however, replacing the start-up’s early
team presents the entrepreneur with one of the most
difficult transitions he or she must confront. At
Rizzo Associates, an engineering and environmental
services company, four of the first seven employees
had to leave because they could not grow with the
company. “We promised employees substantial
opportunities in terms of personal growth and sold
them a future,” William Rizzo recalled. “But we did
not tell them that they had to live up to that future.
In time, we had to bring people in over them, and
they felt their future was sealed off. Eventually they
said, ‘The hell with you.’ Today I would be more
candid about the fact that our promises are contingent on their performance.”
Changes in strategy or personnel at more “professionally” designed and launched start-ups may
be less dramatic or personally wrenching. But hard
as making these changes may be, they are
unavoidable for the entrepreneur who succeeds
enough to turn a start-up venture into an ongoing
business.
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