Moreover, Four Seasons Hotel & Resort Langkawi also provided special services and amenities to the customers to ensure they are in-holiday mood and want to come again for the next time. Nature of business Four Seasons Hotel & Resort Langkawi is located in Tanjung Rhu, Langkawi, Kedah. It offered relaxing serenity and art design of the residences with the peaceful environment in the Andaman Sea. It is a place that has UNESCO protected mangroves between the land and ocean. This hotel is a Canadian-based international luxury and five stars hotel which has many branches around the world.
Isadore Sharp is the founder of this hotel and it was established in 1960. Before he developed a hotel, he was creates a motel for his family friends. After the successful of his motel, he decided to build a hotel in Toronto. Then, the Four Seasons Hotel was open in 1970 to the public. It brings a concept of exclusive, luxury and preserved customers according to their social class. The Four Seasons Hotel & Resort in Langkawi provides 91 villas and pavilions surrounding by rainforest and cliffs with the beautiful garden and set in front of the beach.
The owner focuses on the tranquil retreat in offering their services to the customers. The employees of this hotel are led by a corporate mission statement and it will assist them in doing their daily jobs. The owner had makes a right decision in opening this hotel in Langkawi and he choose to focus on this industry by provided special experience to their guests. The objective of this hotel is being known as organization that develops the best hotels, resorts and residence clubs. They also fulfill high quality value of luxurious to the clients and support them with ethic of personal services.
The Business plan on Analysis of the Four Season’s Hotel
INTRODUCTION Methodology of Report The following report was derived from the primary use of secondary sources, in addition to telephone contact with hotel representatives. Secondary sources included research from the Internet, industry books, company marketing communications, trade and general business newspapers and magazines, among others. Through all the sources, relevant data and information ...
Therefore, the customers will satisfy with hotel’s services and at the same time, it will contribute in maintaining its position as the world’s premier extravagance hospitality business. Besides that, this company asset is their staffs. They believe that work together in same working environment will give added value to the organization because it will contribute to the employee’s loyalty towards the company. So, this hotel holds effective cooperation between the hotel members. In addition, they show their belief through the way they treat each other.
They are pursuing to deal with others as they would have the customers deal with them. They also produce the good relationship between the hotel employees and the clients. Furthermore, the recipe of this hotel’s success is every decision is according to a clear understanding and trusts in what they do and combine it with the effective financial planning. They will plan in gaining income to make sure that the triumph of the Four Seasons Hotel & Resort Langkawi and at the same time provides future advantages to the hotel’s owner, workers and even to the customers. This hotel has won an award of “Traveler’s Choice 2013”.
Developing services products This hotel provided online reservation system to ease their customers to book the rooms for their holidays, business intent and other activities. The guests only need to visit its website and click on the “make a reservation” button then they must include number of guests, their date of check-in, check-out and choose their types of room. There are two main types of houses which are villa and pavilion. Each of them has four separate categories of rooms. For the villa, it has royal villa, two-bedroom villa, family beach house and beach villa.
While for the pavilions, there has upper and lower Melaleuca pavilion with partial sea view and upper and lower standard pavilion. Each of these residences has its own features and uniqueness. Each pavilion is a lavish garden retreat and unique Malay design with modern facilities. All of this house will interest the guests to make a best choice to stay whether in villa or pavilion. This is one of the hotel’s strategies to attract people to stay with them. Other than that, the customers able to release their working tension by joining some of the recreational activities provided by Four Seasons Hotel & Resort Langkawi.
The Business plan on Four Seasons Case Study
1. What is it like to stay at a Four Seasons? Your survey should categorize elements of experiences into two categories: tangible (what) and intangible (how) elements of service. When I was about ten years old I had the pleasure of staying in a Four Seasons hotel in Miami, Florida. My family decided to go down for the week to visit my relatives and just enjoy the beautiful Miami weather. To this ...
For the businessman, they will choose to play the golf which is off-site recreation of this hotel. They will enjoy 99 East Golf Club that offer unique experience for them who love playing golf. The golf area of 7,330 yard is covered with long wild grass and rice terraces which mix native forest, wetlands and orchard valley. In addition, for who love the ocean can join a ‘Secret of The Sea’ tour. The customers can choose for join 5 hours or 8 hours trip. They will be brought to visit some of the caves, jungle trekking, and riding the boats.
Langkawi also become home to more than 190 species of birds. Birds watching seasons is usually from October to April which is the winter season that needs the birds to migrant to the comfortable location. The hotel provided great sports for those who like extreme activity such as coastal kayaking, biking, boat cruise, kayak mangrove, helicopter ride, sailing and cruising and watersport scuba diving. All of these activities will charge in additional fees. Each of them has reasonable prices and this hotel guarantee the clients will get worthy experiences and enjoy their vacation.
For the honeymoon couple, Four Seasons Hotel & Resort Langkawi provide special package which is couple’s retreat itinerary. The couple will be dedicated 3 days special activities that making their romantic memories. In the first day, they will served island romance package, in the second day they will be bring for treasure the Langkawi natural wonders, and in the last day they will enjoying Asia fresh. Furthermore, the hotel has complete facilities and amenities such as swimming pools, tennis court, fitness center, spa, 24-hours business services and so on.
Therefore, the guests will not feel boring while staying at this hotel. They are able to do and join many activities during their holidays. It is hotel’s mission to satisfy their customers and make them cheerful and joyful. This hotel also can be benchmark to the other hotels in the hospitality industry in give attention to what the customer’s wants and needs. Besides that, there are other offers from this hotel such as bed and breakfast, family two-room package, geopark adventure, stays a week package, geo spa retreat, and stays longer fourth night free.
The Essay on 3-Day Exercise Activity Analysis
In this paper I will discuss my current exercise habits as well as discussing my Physical Activity Tracker results. I will also talk about how I can ultimately improve my exercise habits and how I can incorporate a workout routine into my everyday living and be able to use it throughout the entire year. My current exercise habits as of the present moment are none sadly to say. I am one of those ...
It is special to the lucky clients of this hotel and they will get exclusive served. This offer is based on some of the terms and conditions fixed by the hotel. It just offered for a certain period of time. So, these are the strategies of Four Seasons Hotel & Resort Langkawi to gain their customers loyalty by providing the uniqueness and full coverage of services which make it different from the others hotels. In addition, it gives it competitive advantage to compete with the others in the same industry.
