Introduction The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i. e. M and D).
The unit examines the role of the rooms division within the management of a hospitality operation, the operational elements that comprise the rooms division and how these are deployed by management to maximise both occupancy and rooms revenue.
Learners will gain understanding of the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments. They will also gain understanding of the management of housekeeping services. Learners will be able to identify trends and technologies which impact on rooms division operations and effectively utilise a computerised operating system within the rooms division. Main Assignment Tasks Learning outcome 1
You are a trainee manager who has been asked by his manager to prepare a short induction presentation to ensure that newly recruited staff understands services provided by the rooms division in diverse contexts. TASK 1 (AC1. 1 ) Produce 15-20 power point slides that detail accommodation AND front office services for at least two organisations. (Examples of front office services) Housekeeping and maintenance Decoration and furnishings Refurbishment Accommodation environment and occupancy Guest services and supplies Linen services and laundry Cleaning services Environmental issues
The Business plan on Room divisions Operations Management
This case study explores the importance of Room Division service in hospitality industry. The task 1 discusses the different services provided by the rooms division in different circumstances. The impact of different operational issues in managing the front of house area is evaluated in the second task. The third task discusses the different features that add the effectiveness of accommodation ...
You will need supporting notes describing accommodation and front office services. Provide real industry examples where possible and make sure you reference your sources of information. Please submit a hard copy of your presentation and notes by the xx/xx/2013. Please also include these with your final report. TASK 2 (AC1. 2) Produce a table outlining the roles and responsibilities of Accommodation and Reception Services staff using as an example of a specific company. Accommodation Staff Reception Service Staff Company 1 – Roles Responsibilities Roles Responsibilities Notes should support your tables
Give clear references to sources of information. Please submit a hard copy of the table and notes by xx/xx/2013. Please also include the table with your final report. TASK 3 (AC1. 3) Discuss the legal and statutory requirements in relation to the room’s division operations. (Examples of legal and statutory requirements) Health and Safety Hazardous substances Protective clothing Consumer law Price tariff and display Data protection Immigration (hotel records) Give clear references to sources of information. TASK 4 (AC 1. 4) Evaluate services provided by the rooms division in a range of hospitality businesses
(Examples of different businesses) Hospitality businesses Hotel Restaurant University campus Learning outcome 2 TASK 2. 1 Assess the importance of the front of house area to effective management. The areas that are important to effective management include: Business/Department plans Operations POS management Night audit Use of technology Controlling and updating front-of-house-services Health and Safety Consumer and data protection Pricing. TASK 2. 2 Discuss the key aspects of planning and management of the front of house area for a given hospitality operation. Company 1 – Key Aspects Importance to planning and management
Some of these should include: Visual impacts First impressions Design and layout Zoning Ambience Colour Flowers/Plants Heating Lighting Security TASK 2. 3 Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation Examples of front office area operations: Services – Rooms related Concierge Information Sales Administration Operational Issues – Financial Sales Marketing Human resources, quality, customer Learning outcome 3 1. Assess the importance of property interiors and design to effective management using a specific company (AC3.
The Essay on The New Service Management Program Of Minnesota Business School Is
The new Service Management program of Minnesota Business School is a very interesting and exciting opportunity for those people who want to devote their career to Service Management industry. The scope of the industry is very broad and continuously growing. It is a very stable branch of global business. Besides the speciality of Service Management is very undefined and can serve the graduates a ...
1).
Business departmental plans, operations and procedures Interior design in terms of visual impact, ambience, ratings, cost Access to mobility within interior, fabrics/furnishings/fittings Space, lighting, heating, effect of colour, flows plants 2. Discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation (AC3. 2) To include the bedrooms, function rooms, meeting, staff, public) Linen and laundry, cleaning, leisure areas, waste management, use of technology, health and safety, consumer and building regulations, evaluating and controlling rooms services. 3.
Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. (AC3. 3) Financial Marketing Human resources Quality and Customer Learning outcome 4 4. Performance revenue/yield management activities to maximise occupancy and rooms revenue. (AC4. 1) Revenue/Yield management, forecast methodology, perishability cycle Distribution channels, price discrimination different rates and tariff structures to maximise occupancy Inventory management including the use of booking horizons to maximise yield, advantages and disadvantages of yield management.
Hotel internet marketing including viral marketing 5. Discuss the sales techniques that room division staff can use to promote and maximise revenue. (AC4. 2) Tariff structures, market based pricing, negotiated sales, (delegate, seasonal and corporate packages) Use of overbooking policy, sales leads, referrals, selling other services, Up-selling, repeat business, customer loyalty scheme, source of bookings, central reservations, agents. 6. Discuss the purpose and use of forecasting and statistical data within the rooms division. (AC4.
The Essay on Operation management 5
YOUR ASSIGNMENT WILL NOT BE ACCEPTED FOR ASSESSMENT WITHOUT THE COVERING SHEETS! Unit level: |Unit no: |Date of issue: |Lecturer: | |5 |34 |May15th, 2013 |Anthony Mensah | |Unit Title: Operation Management in Business |Submission Deadline: | | | | | |June 7th, 2013 | Assignment No:1 Title: Importance of operations management in the production of goods and services Purpose: The purpose of this ...
3) Comparison of actual data to projected, formulation of marketing and pricing policy, Operational and financial reports. 7. Calculate room division performance indicators to measure the success of accommodation and sales. (AC4. 4) Front office performance indicators (room occupancy %, sleeper %, double/twin occupancy %, average room rate, and average sleeper %. Achievement of Pass, Merit and Distinction Grade Achievement of a Pass grade: A pass grade is achieved by meeting all the requirements defined in the assessment criteria for pass for each unit.
Achievement of a merit grade To achieve a merit grade you must achieve a pass grade and also your essay/assignment/coursework demonstrates your abilities and skills in the following areas: M1identify and apply strategies to find appropriate solutions M2select/design and apply appropriate methods/ techniques M3present and communicate appropriate findings On successful completion of these assignments learners will achieve the following learning outcomes: Grade Descriptors and indicative characteristics Achievement of Pass, Merit and Distinction Grades 1.
Achievement of Pass Grade A Pass grade is achieved by learner on meeting all the minimum requirements defined in the assessment criteria for each unit. 2. Achievement of Merit Grade To achieve a Merit grade learner must achieve a pass grade and also his/her essay/assignment/coursework demonstrate his/her abilities and skills in the following areas: M1: Identify and apply strategies to find appropriate solutions. Effective judgements have been made Complex problems with more than one variable have been explored An effective approach to study and research has been applied
M2: Select/design and apply appropriate methods/techniques. Relevant theories have been applied A range of methods and techniques have been applied A range of sources of information have been used The selection of methods and techniques/sources have been justified The design of methods/techniques have been justified Complex information/data have been synthesised and processed Appropriate learning methods/techniques have been applied M3: Present and communicate appropriate findings. The appropriate structure and approach has been used
The Essay on Grade Inflation
What is the definition of grade inflation? The most obvious definition is that grade patterns change so that the overwhelming majority of students in a class, college, or university receive higher grades for the same quantity and quality of work done by students in the past. A corollary to this definition is the same GPA obtained by students with poorer academic skill. Another less well known ...
Coherent, logical development of principles/concepts for the intended audience A range of methods of presentation have been used Technical language has been accurately used Communication has been taken place in familiar and unfamiliar contexts The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used 3. Achievement of Distinction Grade To achieve a Distinction grade learner must achieve a merit grade and also his/her essay/assignment/coursework demonstrate his/her abilities and skills in the following areas:
D1: Use critical reflection to evaluate own work and justify valid conclusions. Conclusions have been arrived at through synthesis of ideas and have been justified The validity of results has been evaluated using defined criteria Self-criticism of approach has taken place Realistic improvements have been proposed against defined characteristics for sucess D2: Take responsibility for managing and organising activities. Autonomy/independence has been demonstrated Substantial activities, projects or investigations have been planned, managed and organised Activities have been managed
The unforeseen has been accommodated The importance of interdependence has been recognised and achieved D3: Demonstrate convergent/lateral/creative thinking. Ideas have been generated and decisions taken Self-evaluation has taken place Convergent and lateral thinking have been applied Problems have been solved Innovation and creative thought have been applied Receptiveness to new ideas is evident Effective thinking has taken place in unfamiliar contexts Plagiarism and Collusion Any act of plagiarism and collusion will be seriously dealt with according to the regulations.
In this context the definition and scope of plagiarism are presented below: ‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include: the verbatim (word for word) copying of another’s work without appropriate and correctly presented acknowledgement; the close paraphrasing of another’s work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement; unacknowledged quotation of phrases from another’s work;
The Essay on Student Plagiarism
|Marks: |30 | |Weighting: |30% | |Due Date: |Week 8 (submit to your tutor at the beginning of your tutorial in Week 8) | |Length |1200 words (+ or – 10% i. e. from 1080 – 1320 words) | |Topic: | | | |Examine the reasons for student plagiarism giving particular attention to unintentional plagiarism. To what extent can the | | |teaching of students about plagiarism and how to avoid it help reduce ...
The deliberate and detailed presentation of another’s concept as one’s own. ’ All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures. ‘Collusion occurs when, unless with official approval (e. g. in the case of group projects), two or more students consciously collaborate in the preparation and production of work which is ultimately submitted by each in an identical, or substantially similar, form and/or is represented by each to be the product of his or her individual efforts.
Collusion also occurs where there is unauthorised co-operation between a student and another person in the preparation and production of work which is presented as the student’s own. (ibid)’ Extension and Late Submission If an extension is necessary for a valid reason, requests can me made using a course work extension request form available from the college. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension. The completed form must be accompanied by evidence such as a medical certificate in the event of being sick. Support Material
