The team analyzes behavior of the visitors and thrives to optimize the website to make it the best place for our customers •Dell also offers customers a wide array of services like warranty, support, etc. for added safety. Services analytics team helps create service solutions, design, develop, launch and track service offerings for all sets customers so they can have complete peace of mind •The Supply Chain team works to ensure that we keep to our delivery commitments with state of the art systems and analytics.
The team helps Dell to achieve the goals by measuring the accuracy of demand forecast, highlighting the inventory issues, factory capacity planning, maintaining product & process quality standards and optimizing the manufacturing’s & logistics spend. •The contact center analytics is involved in the post purchase support for the customer. The team aims to positively impact the customer experience of our contact centers resulting in better customer experience, faster and accurate resolution, less expensive solution and better margins. All functions above design and develop strategy and reports within respective organizations.
The teams are structured by functions and have a very strong and diverse pool of talent coming from premier schools (IIT’s, IIM’s, etc) and diverse expertise and skill sets (PhD’s, MBA’s, Engineers, Statisticians, etc).
... your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, ... but if your customers perceive their needs are ... not being met, your service reputation suffers. By ...
It’s the place to be for “work hard, play hard Area of ResponsibilityThe role will involve working with the various partners to the verticals. The areas of responsibility will be defined within each verticals Day to day work involves: ?Daily and Weekly Reporting of Business Performance; Automation of reports to build efficiency ? Interacting with various business owners to understand the issues and corrective actions ?
Supporting initiatives that will enable business objectives ? Interface regularly with regional / global initiative leaders and provide clear analysis and presentations to stakeholders ? Take complete ownership of projects, work with regional/global leads to define next steps and project road map. ?Able to use business knowledge, data knowledge and domain knowledge to provide ongoing business insights Skills Mandatory ?Strong analytical skills ?Strong business acumen, ability to assess impact on business performance ? Excellent articulation / communication (written and verbal) ?