American Express Major Human Resource Activities Compiled by: Nazra Khatoon Prabhleen Kaur Contents • • • • • • • • • About Amex Mission and Vision HR Practices Recruitment and Selection Training and Development Flexible work environment Compensation Benefits Employee Involvement About American Express • Diversified global financial services company • Headquartered in New York City • Founded in 1850 • At present, 67,701 employees worldwide working in American Express • Earning annual revenue of $24. 5 billion • Customer loyalty expert with industry-leading rewards
programs and platforms • World’s largest travel network serving consumers and businesses • Most innovative company in financial services industries • Dedicated to serving customers, 24/7, around the world. • Mission: To be the most respected brand in the world. • Vision: To win the hearts, minds, and wallets of our customers by providing extraordinary customer service. Human Resource Practices The company’s plan for developing HR leadership centres on a competency model with five components: 1) applying knowledge of the American Express business; 2) driving creativity and change;
3) demonstrating value as HR professionals to internal partners and employees; 4) leveraging HR expertise; 5) and transforming ideas into tangible, measurable outcomes. Recruitment & Selection Recruitment & Selection • This process encompasses application by phone, basic skills testing, job simulation and an interview. • Online application • job search page • Reviewing the application • The interview process • American Express uses behavioural or competency based interview guides .. • Assessment Centres • Psychometric testing • Encourage candidates to ask questions
The Essay on Analysis Of Marketing Techniques Used By American Express
Analysis of Marketing Techniques used by American Express American Express continues to attempt to expand its customer base, while at the same time trying to keep its reputation as a card of status. Its successful marketing tactics in the United States compared to the slow expansion into markets abroad show its lack of consideration of the differences of these markets. By preparing a more decisive ...
• Candidates can request feedback from the consultants at any stage of the recruitment process. Training & Development Training and Development Professional development takes many forms like: ? Formal classroom instruction ? Global rotation programs ? Assignment sharing ? Cross border training ? business-unit opportunities ? Career counselling ? Professional networking Leadership training programs available throughout the year, both in person and online. ? Leadership Insights Other training programs include: ? Inspiring Employee Engagement program
? Authentic Leadership program available for mid-level managers. Flexible Work Environment Flexible Work Environment Amex offers… ? working virtually from home ? job sharing ? flexible hours and ? part-time work BlueWork Focuses on: • How we can best balance job needs • Real estate layouts • Technology tools available to us • Flexible work models • Flexible work arrangements BlueWork defines four primary work styles ? Hub ? Club ? Home ? Roam Compensation Philosophy • Pay-for-performance • Results oriented organization with strong leadership at all
levels • Measure progress through the performance management process (PMP), and • Reward individuals who contribute to organisation’s success • Goal rating • Leadership rating Benefits Benefits ? Superannuation ? Flexible Leave options ? Promoting Health and Wellbeing ? Mortgage Subsidies ? Maintaining Work life balance Safety and Health • Global Emergency Preparedness Standard program • many premier services offered like on-site medical clinics • Various Healthy Living employee wellness initiatives include- Health assessments -On-site health screenings
The Essay on A proposal for a training program for international peace-keeping organizations
The peace keeping program explores the training needs and practices of four distinct groups involved in peace operations- US government agencies, the military, international civilian police, and non governmental organizations- that are expected to respond, separately or collaborate, to emergencies in affected areas around the world (Schoenhaus, 2002 p 9). The United States government has been said ...
-Immunization of employees and dependents Financial Health Smart Saving initiative offers ? free financial counselling and workshops ? deals and discounts to the employees to help them save money daily, ? access to legal services to develop wills ? designate beneficiaries, tuition planning consulting and more. Employee Involvement Employee Involvement ? Open environment ? Employees can-ask questions and make suggestions ? Employee-leader dialogue ? Feedback about business priorities, leadership behaviors, and employee experience ? Good Communication network
Communication vehicles include: • Companywide town hall meetings • Frequent staff meetings • Group lunches with department leaders • One-on-one discussions with managers • Discussions and announcements on the company intranet • Blogs, instant messaging and teleconferencing Conclusion • American Express has one of the best HR practices • The Recruitment and selection procedure is relevant • Provides professional trainings, leadership insights • Flexible work environment • Compensation and benefits • Open environment for Employee Involvement Thank you!
