A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. summation of each group member’s individual contribution 11. Define WORK TEAM and identify how it interacts.
A group whose individual efforts result in performance that is greater than the sum of the individual inputs. potential for an organization to generate greater outputs with no increase in inputs.
For process conflict to be productive, it must be ______. kept low.
. Group cohesiveness can be increased by doing what?
1. make the group smaller 2. encourage agreement with group goals, 3. increase the time members spend together 4. increase the status of the group and the perceived 5. difficulty of attaining membership in the group 6. stimulate competition with other groups, 7. give rewards to the group rather than to individual members 8. physically isolate the group 14. The Hawthorne Studies provided valuable insight into what? The effect of norms on worker behavior -studies under- taken between 1924 and 1932 at the Western Electric Company’s Hawthorne Works in Chicago. 15. How do organizations transmit their culture to their employee’s? 1. stories (history), 2. rituals (repetitive activities of key values), 3. material symbols (what is important), 4. language ( acronyms and jargon) 16. If you place your opponent’s interest above your own, you are engaging in ________. collaborating.
The Essay on Group Dynamics Team Member
The characteristics of effective Groups Much can be learned about the art of building an effective group. We now understand many of the principles that create the proper environment in which groups can blossom and flourish. Yet we remain unable to 'guarantee' that any given group will reach its goals or be anything more than modestly successful. However, even a group composed of 'the very best ...
Labor-management negotiations over wages exemplifies _____ bargaining. distributive
Name 4 third party negotiator options mediators, arbitrators, conciliator, and consultants
Name seven primary characteristics seem to capture the essence of an organization’s culture. 1. Innovation and risk taking 2. Attention to detail 3. Outcome orientation. 4. People orientation 5. Team orientation 6. Aggressiveness 7. Stability 20. Name some advantages when conflict is at an optimal level. Prevents stagnation, stimulates creativity, allows tensions to be released, and initiates the seeds of change without being disruptive or preventing coordination of activities. BNC1 – WGU Study online at quizlet.com/_ecxln
Name the 3 types of organizational Conflict task, relationship, and process.
Name the 3 ways culture creation occurs.
1. founders hire and keep only employees who think and feel the same way they do. 2. they indoctrinate and socialize these employees to their way of thinking and feeling. 3.the founders’ own behavior encourages employees to identify with them and internalize their beliefs, values, and assumptions.
Name the 4 key components of effective teams
1. Context 2. Composition 3. Work Design 4. Process
Name the 4 most common types of teams in an organization. 1. problem-solving teams 2. self- managed work teams 3 cross-functional teams 4. virtual teams 25. Name the 5 stages to the conflict process.
1.potential opposition or incompatibility 2. cognition and personalization 3. intentions 4.behavior 5. outcomes 26. Name the 5 steps of the negotiation process.
1. preparation and planning 2. definition of ground rules 3. clarification and justification 4. bargaining and problem solving 5. closure and implementation. 27. Name the common class of norms appearing in most work groups. Performance norms, Appearance, Arrangement
28. Name three group decision making techniques and describe. 1. brainstorming- idea-generating process that encourages any and all alternatives, while withholding any criticism of those alternatives. 2. nominal groups- restricts discussion or interpersonal communication until all ideas have been presented. 3. electronic meetings -up to 50 people sit around a horseshoe shoe table and contribute
The Essay on Cognitive Process Culture
Lamadrid takes into account the mythical or magical dimension of the novel and relates it to the emerging social consciousness of the protagonist. He asserts that Anaya elucidates that the command of Curandera is consequential in nature is derived from mythical though process and it resultant knowledge. These mythical thought processes itself are derived from resolution of the contradiction that ...
organizational culture is ________, whereas job satisfaction is evaluative. descriptive
Team player rewards should _________ encourage cooperative efforts while continuing to recognize individual contributions.
What are the 3 stages of socialization for new employee’s in an organization? Prearrival Encounter Metamorphosis
What are the advantages of a strong organizational culture? 1. provides stability to an organization 2. Employee’s have the same opinions about the organization’s mission and values as leaders 3. the organization’s core values are both intensely held and widely shared. 4. should reduce ee turnover because it demonstrates high agreement about what the organization represents – unanimity of purpose builds cohesiveness, loyalty, and organizational commitment. 5. less of a need for mgmt to be concerned with developing formal rules and reg’s to guide employee behavior
What are the assumptions underlying the different contingency theory models? Fiedler and Other’s Fiedler – Leader’s style is fixed – Task oriented vs. Relationship oriented Other’s – Leader’s style can and should be changed
What are the characteristics of a Transactional Leader?
Contingent Reward, Management by Exception (active) , Management by Exception (passive), Laissez-Faire
What are the characteristics of a Transformational Leader? Idealized Influence Inspirational Motivation Intellectual Stimulation Individualized Consideration
What are the contingency theories of leadership?
All Consider the Situation Fiedler’s Contingency Model Cognitive Resource Theory Hersey and Blanchard’s Situational Leadership Model Path Goal Theory
What are the key variables to shaping customer- responsive cultures 1. The types of employees hired by the organization. 2. Low formalization: the freedom to meet customer service requirements. 3. Empowering employees with decision-making discretion to please the customer. 4. Good listening skills to understand customer messages. 5. Role clarity that allows service employees to act as “boundary spanners.” 6. Employees who engage in organizational citizenship behaviors.
The Essay on What Affect On "Organization Culture"?
Metaphor is a fundamental force through which humans create meaning by using one element of experience to understand another. Metaphor becomes a tool for creating an understanding about what we now recognize as organization and management. Gareth Morgan suggests a way of thinking and a way of seeing organizations as multiple of metaphors e.g. organizations as a machine (mechanistic approach), ...
What are the three McClelland’s theory of needs need for achievement need for power need for affiliation.
What does a positive organizational culture emphasize? building on employee strengths, rewards more than it punishes, and emphasizes individual vitality and growth.
What does Herzberg’s two-factor theory suggests ? that there are two types of factors in the workplace: hygiene factors and motivational factors.
What is punctuated-equilibrium model? A set of phases that temporary groups go through that involves transitions between inertia and activity.
What is social loafing? The tendency for individuals to put forth less of an effort when working in a group than when working alone.
What is the goal of an effective group process? Maximize Process Gains While Minimizing Process Losses
What is the relationship between size and group performance? Increases in group size are inversely related to individual performance.
What serves to sustain a culture? selection, socialization, top management
When does an organization experience culture creation success? the founders’ personality becomes embedded in the culture.
Why is there an small ingroup ofindividuals for Leader- member exhange (LMX) theory? because of time pressures, leaders establish a special relationship with a small group of their followers
