D1: Evaluate the influence different stakeholders exert in one organisation. I will be evaluating the influence different stakeholders exert on Carphone Warehouse. carphone warehouse is a successful UK mobile phone retailer. They have 1,700 stores across Europe so they are a large organisation. Manager is one of the stakeholders in Carphone warehouse. The influence the manager has on Carphone warehouse is very important.
The manager in Carphone house is driven by success and will look for innovative ways to maximise profitability, constantly pushing boundaries to deliver, exceed business objectives and raising the customer’s expectation and experience. The manager is in charge of motivating employees and always making sure they are providing consumers with the best of service. Without a manager the employees in Carphone warehouse will be confused and less determined to provide great service to the customers. The manager has a say of the aims and objectives of business. This influences the business financially and affects the reputation of the business. Without the manager there is a chance of the business becoming bankrupt.
The manager works closely with the employees; he or she has the power to promote employees. This is an advantage for employees as they are being recognised for their work. The manager is responsible of the hour’s employee’s work and their holidays; so if employees need to discuss anything about their availability they would go to the manager who will take care of the matter. This avoids problems for Carphone warehouse. Employees are another stakeholder in Carphone warehouse. Employees in Carphone warehouse have an influence on the business because they are the ones who serve customers, provide information, persuade customers to buy which increases profit, keep the shop floor presentable for the public etc. If there were no employees in Carphone Warehouse it will be impossible for the business to be successful.
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The employees work closely with managers so if an employee had a problem they would go and speak to the manager for the problem to be solved. Both the manager an employee aims to meet the organisations aims and objectives as they are the main stakeholders that are communicating with customers face to face in store. The employees also work closely with customers which is another stakeholder in Carphone warehouse. Customers should always be provided with information with the products they are interested in; they should be provided the best deals.
This is where employees help the customer and work together to meet the customer’s needs and expectations. So the customer influences Carphone warehouse as they purchase products which increases profit for the business. There are many problems that can take place with customers for example if a customer is being rude towards an employee this will be solved with the manager and the manager can come to an agreement with the customer to meet their expectations. This will make the customer happy which means they might come back to the business again. Shareholders are another stakeholder that has an influence on Carphone Warehouse because, Shareholders invest the in the business if shareholders did not invest in Carphone warehouse the business would not have much money and will find it difficult to become one the best UK mobile phone retailers. The shareholders have the same interests as the owner and mangers in Carphone warehouse to increase profit.
This influences Carphone warehouse as they have their say for the aims and objective so that the business is making profit. Shareholders and managers sometimes may disagree about decisions about the business this can cause many problems for Carphone warehouse however both stakeholders and owners must come together and make a knowledgeable decision which will avoid problems for Carphone warehouse. This makes them both a big influence in the company. Suppliers are stakeholders for Carphone warehouse. Suppliers have an influence on Carphone warehouse as they provide Carphone warehouse with essential equipment that is needed for the business to run on a daily basis.
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For example the suppliers provide the business with computers without computers Carphone warehouse wouldn’t be able to enter customers details when they are purchasing products this would lead to angry customers which is a disadvantage to the business. Also the suppliers provide employees with uniform this has an influence on Carphone warehouse because employees need to look presentable for the public. The employees and suppliers both have same interest which is to be paid on time. If the a manager/owner pays the suppliers late this may cause problems between the suppliers and the manger/owner to avoid this happening it is best for the manager/owner to pay suppliers on time.
Owners are stakeholders in Carphone warehouse. Owners have an influence on Carphone warehouse as the owner is responsible of recruiting people, training employees, attending meetings about the business and making sure each department is running smoothly in order for the business to meet its objectives. If the owner does take responsibility it will affect Carphone warehouse massively and most likely will have a bad reputation. The owner has an influence on Carphone warehouse in many way because the business will not be successful if the owner does not fulfil his or hers responsibilities. Recruiting people, training employees and attending meetings are all tasks that need to be done for a successful business these tasks are mainly completed by an owner.
The owner and manager work close together and both attend meetings about the business. The owner and manager both are able to employ people and promote and fire employees. Owners and managers work very closely in organisations. The managers may disagree on many things like money this can be resolved by having a contact where both the manager and owner sign to agree how they deal with financial side of the business. Trade union is a stakeholder in Carphone warehouse. Trade unions have an influence on Carphone warehouse as they may be supporting most of Carphone warehouse employees. Trade unions make sure their members are working in a pleasant environment where they are happy.
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Introduction Carphone warehouse is a mobile phone retailer founded in 1989 in an era when phones were too bulky, hence being referred to as carphones. It’s based in UK and has over 1700 stores across Europe. Outside the United Kingdom and Ireland, the company carries on its business under the name phone house. Carphone warehouse did its initial public offering at the main market of the London ...
This influences the Carphone warehouse as the business is responsible of making sure all employees are happy with the way they are being treated. So trade union work closely with employees in Carphone warehouse that are their members. Both the employees and trade union want the employee to be treated fairly at work. The trade union members may go on strike for certain reasons this may influence Carphone warehouse because if their employees are a member of trade union than they will need to be on strike as well so this influences the business as they may need to close down because they won’t have enough staff working. Trade union and managers may have problems. For example if employees need to go on strike in busy period like Christmas this will make managers angry. This can be avoided if managers provide workers with a bit more say.
The government is another stakeholder in carphone warehouse. The government have an influence on carphone warehouse because the government make sure the carphone warehouses are following the rules and regulations of running the business. The government work closely with the owners making sure the business is following the laws and regulations. The government want Carphone Warehouse to be a success because they want the business to pay taxes and create jobs. The owner also wants the business to be a success so they gain more profit. The owner and government may have some opposing differences if the business is not paying tax on time this will cause many problems because the government wants businesses to pay taxes on time so the owners are responsible of making sure the business is paying their taxes on time to avoid problems with the government. Overall I think each stakeholder has a huge impact in the way carphone warehouse run their business. Without the manager, employees, customers, shareholders, suppliers, owners, trade union and government Carphone warehouse would not be a successful business.
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