As perception affects understanding, the success of communication is largely depends upon perception. Lecture 2 8. Barriers to communication: 1. Distortion 2. Inadequate communication skill 3. Lack of listening ability 4. Attitudes 5. Incorrect Information 6. Perceptual bias 7. Information overload 8. Contradictory non verbal message 9. Barrier caused by noise (Outer influence) 9. Overcoming the Barriers: 1. Defining the purpose of communication 2. Timing and means of communication (When and how to communicate) 3.
Understanding the receiver 4. Personal communication skill 10. Message, Medium and channel: 1. A message is the encoded information 2. A medium is the nature of expression (Written, Oral etc) 3. A channel is a physical means (Post, Tel, Graph etc) 11. Types of written communication 1. Informal note 2. Memo 3. Letters 4. Forms 5. Questionnaire 6. Notices 7. Reports 8. Press release 9. Training or module documents 12. Merits and demerits of Written communication: Merits |Demerits | |Permanent Record |Lack of personal touch | |Controlled and selective expression |Words can be misinterpreted | |Unattached personal feelings |Lack of feed back | |Time saving (No meeting is require) |Unwanted recording of message | 13. Usage of written communication 1. To have a formal communication process 2. To have proper record of messages 3. To summarise a meeting 4. To respond an communication 5. To acknowledge 6. To invite 7. To mention corporate interest (History, Mission, Vision etc) 8. To state rules 14. Types of Oral communication 1. Unplanned conversation 2. Planned informal conversation 3. Meeting (individual / group / committee / staff meetings) 4. Interview 5. Telephone call 6. Lecture 7. Presentation 15. Merits and demerits of Oral communication Merits |Demerits | |Immediate Feed back |No written record | |Personal expression |Time consuming | |Completion of task |Emotional | |Courtesy |No time to think | 16. Usage of Oral communication 1.
The Essay on Communication Model Message Person Personal
The communication model I have chosen to develop is based on the communication between individuals who are building or already have established a strong level of communication. My model will be a reflection of friendships, intimate relationships, teacher / student relationships and also manager / employee relationships. In the model below the sender (Person A) has an intended meaning to express to ...
Meeting makes decision faster 2. Several opinion can be considered 3. While introducing 4. While negotiating 5. While informing detail developments 6. To invite 7. To convey any fact 17. Importance of non-verbal communication 1. It can communicate approval or disapproval 2. It can be contradictory 3. Reading non-verbal expressions are unavoidable in any business communication Lecture 3Unit-2 Principles of effective communication: 1. Planning for communication: Preparation is the basic for any good communication. Preparation comes from proper planning. While considering a plan we need to take four things in account; • Purpose (Of communication) Audience (To whom): Whom to communicate, how well we know them and how long we know them etc. Depends upon it the audience and communication type changes; 1. The form of communication: written, oral etc. 2. Vocabulary used: by considering the receiver. 3. Style and tone used. • Structure (Flow of situation): materials to use. Salutation, body and closing of the communication. • Style (Formal, informal etc) 2. Acquiring and maintaining information: • Identifying sources i. Define needs ii. Type of source 1. Primary 2. Secondary iii. Range of sources 1. Printed, electronic, permanent, volatile (TV, Book, Normal talk, Internet etc) iv. Specific source: Own notes or records • Consulting Documents i.
Available resource: here we need to consider most feasible resource available like; books, record, library access, search (internet) access etc. ii. Libraries or references: Not only the access to the library and a book in related topic going to be informative. Knowing how to extract the information from it also is important. Usually we flip through the index to get a topic; if we need a sub topic we follow the glossary section at the back of the book. iii. Relevancy of resource: significance of the material we are looking for dependence on how fresh or how important it is for the communication. Anything repeated is just a recall, not information. iv. Effective reading: Reading must start with selective but specific material and concentration must be there to understand the text.
The Research paper on Summary of Text Book: Essentials of Management Information Systems
Course Related Virtual Expert Jack Brown (Business Analyst) JSB Inc. Car Accessory Dealership James S. Black (Company founder) An entrepreneur with a love for cars. Abigail Foley (Senior vice president of Business Development) Reported an increase in customers cancelling their accounts. Mark Thompson (Business Development Manager) Prepared proposal for implementing an information system. Major ...
