1. FIVE SPECIFIC HR PROBLEMS THAT I THINK CARTER CLEANING WILL HAVE TO GRAPPLE WITH
a. High Turnover-
Due to the Nature of business, Carter Company will face problem like high turnover due to the nature of company. Less compensation or incentive in the service and retail company faces such problems. Skilled labor are not needed in Laundry Company so employee are much more willing for better employment rather looking for their career Development.
b. Lack of Training-
The labors on such organizations are unskilled due to the nature of business and lack any training whatsoever in regards to the business functions with the exceptions of their daily responsibilities.
c. Employees not Working at Their Highest
The employees lack drive and determination to work at their top level of performance due to the employees are not skilled. They may not necessarily be unmotivated towards work but they likely be inclined to do the bare minimum to collect a paycheck.
d. Employee Dissatisfaction
Low qualified employees are recruited by the services company that may arouse discontent and disenchantment towards pay, time and workload. I do not expect that the Carter Cleaning Company will be responsive to this.
e. Economic Trends
The service company, especially those not considered a necessity, tend to be subject to economy trends as booms and depression. A dry cleaning company is not overwhelmingly considered a must-have and therefore will be subject to changes in the economy.
The Essay on Solving Customer Service Problems
Companies that are known for great service, such as the retailer Nordstrom Inc. , "have this standard of customer service that exists to make employees feel empowered to make the best decision for the customer," said Craig Chanoff, vice president for client services at Blackboard Inc. , a Washington, D. C. -based provider of educational software. Delivering good service needs to be an integral ...
2. WHAT WOULD I DO WHEN I WAS JENIFER CARTER
If I were Jenifer Carter, the first think I would do as a troubleshooter. I would be to conduct a performance appraisal on different levels. I will review the finances how the business are doing and then meet with management and staff. After that I will prepare certain policies and standards for overcoming the problems and development of the business. Example like: Training Opportunities, Motivation, Possible Incentives, etc. 3.
4. –High Turnover. Carter Cleaning Company will more than likely face the HR issue of 5. high turnover because of the nature of the business. Most service industry/retail jobs 6. result in high turnover rates due to the demanding workload and hours in return for 7. little compensation. Since the laundromat/ dry cleaning business does not require 8. skilled labor, the employees are not committed to the development of their careers 9. and therefore are much more willing to look for better employment. 10. High Turnover. Carter Cleaning Company will more than likely face the HR issue of 11. high turnover because of the nature of the business. Most service industry/retail jobs 12. result in high turnover rates due to the demanding workload and hours in return for 13. little compensation. Since the laundromat/ dry cleaning business does not require 14. skilled labor, the employees are not committed to the development of their careers 15. and therefore are much more willing to look for better employment.
