The central problem is that Jim Delaney, president of the Apex Door Company, cannot get his employees to do specific tasks without messing up. The causes of the central problem are that when employees don’t understand something they improvise on their own without asking a supervisor. Other causes to the central problem are that none of the jobs have training manuals, and their job descriptions are out of date. Also all training for new employees is done all on the job, by employees that are leaving or sometimes by an employee who has occassionaly filled in for the job in the past.
The training is all relatively the same for all the jobs throught the company. Alternative solutions are that each job have a training manual, and that new up to date job descriptions be written. Also a new training program be made where each job will have a senior member who is extremely knowledgable in that specific area train new employees. My recommendations are that all the steps listed above, new training manuals, up to date job descriptions, and a new training program be implemented into the company to make sure that each employee fully understand their job.
