The company Codelco is yet to inform the immediate families of the miners about the circumstances. There are some considerations to keep in mind regarding what potential needs the families of the trapped miners will require when informed of their loved ones situation. The information given is as important as is the method in which the message is delivered. The actions that must be taken before the message can be delivered to the families of the miners, involve the gathering of as much information as possible.
The place to start is to identify which employees are among the trapped so that the families’ of these workers can be located and communicated the news of the incident firsthand. Codelco, along with emergency authorities must gather as much information about status of the trapped miners as well as physical location and quality of the environment in which the miners are located. This will help define viable options for the retrieval and rescue of the miners as well as their welfare.
Only then should Codelco appoint appropriate members of their staff to locate and communicate face-to-face with each of the employee’s families. The company will notify them with as much information as they possibly can at that moment regarding the status of the health of the employee along with what plans the company will formulate to rescue the miners. The message delivered must be done so in a tactful manner and with as much empathy as possible.
The message must also be able to deliver the facts known at the time. Plans to provide support and comfort for the families of the employee will be revealed to the families at this time. There will be many questions the families of the miners will realize may have been left unanswered and many more will follow once the gravity of the situation has settled. The focus of the company will be to provide as much information as possible about the welfare of their employee to his family during the ongoing rescue efforts.
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Codelco will make every effort to provide support and comfort to the families of the trapped miners and ensure the company is doing everything possible to bring home alive. The considerations to keep in mind concerning the message Codelco will want to convey to its employees will vary significantly, in some areas, from the message conveyed to the families of the trapped miners. Most of the message given to the employees in the company obviously will be the same.
The focus of the message that will be sent to the employees of Codelco, unlike the message sent to the families of the trapped miners, is one of unity. The company again will confer with emergency authorities to gather as much information about status of the trapped miners as well as physical location and quality of the environment in which the trapped miners currently occupy. This will help define viable options for the retrieval and rescue of the miners as well as their welfare. Only the message this time must be announced to every employee throughout the company.
The manner in which the message is delivered cannot be accomplished with only one method, so several methods such as employee meetings, e-mail, and even via the media will be required to ensure the message is distributed to every employee. The purpose of the message sent to every employee is to inform of the incident as well as to identity the employees trapped. Codelco also wants to keep its employees abreast of the status and welfare (as it is known) of the trapped miners because it will soon need the support of the workers themselves to come together and formulate a plan and help carry out the plan to save their fellow coworkers.
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Codelco communicated the situation to both the families of the trapped miners as well as to its own employees; giving them essentially the same information. However, because the company realized that the level of sensitivity each of these two groups required were two different etiquettes; the approach to delivering the communication to each of the groups was done so in very different formats. The responses and reactions needed and expected from the two groups also needed to be distinct.
Comfort and support was the goal the information given to the families of the trapped miners Codelco hoped to portray while understanding and unity was the hope it would receive from the employees. Timeline: Trapped Chilean miners. (2010).
Retrieved from http://www. cnn. com/2010/WORLD/americas/10/13/chile. miners. timeline/index. html Weik, J. (2010).
Over 30 workers trapped after Chilean copper mine collapse. Metal Bulletin Daily, (224), 65.