Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.
1.Briefly describe the misunderstanding, including the setting and the people involved. One day when I went to work, a new employee named Betty had just recently started working her first day. My duties were to show her what we do to be successful at our jobs. Duties included washing, feeding, and transporting patients. First I had explained to Betty that we need to lift and transport patients to their wheelchairs or into the wash room. My responsibilities were to let Betty do the work and help her if she had needed the help. When it was finally time to lift the patients for transporting Betty had asked if I would help her lift a patient that was a two person lift and I told her yes. When I had went to the patient’s room with Betty I asked her if she was ready to lift and she replied yes, and I said ok. The plan to lift the patient was to count to three and lift, which I did and Betty attempted to lift but failed to be able to lift the patient and the patient got hurt from Betty side of the patient.
2.Complete the following table with information from your described misunderstanding.
QuestionAnswer
Who was the sender?I would be the sender by explaining to her what she was to do on her job. Who was the receiver?Betty was the receiver because I was explaining to her what she had to do, to be successful. What was the message?When and how to lift the patient for transporting. What channel was used to send the message?Verbal communication was used to tell Betty exactly what she needed to do. What was the misunderstanding?Betty failed to be able to handle lifting the patient when asked if she could handle her job duties. How could you have avoided the misunderstanding?I could have simply asked Betty myself if she was ready or capable of lifting the
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patient, because if she wasn’t I could have found another employee that was capable at helping me lift the patient.
3.The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process?
My perception going into this situation was that I thought that Betty wasn’t capable of doing the job in the first place. My perception of this misunderstanding affected the communication process because I had felled to do my best to explain in further detail on how to lift and transport patients. I should have taken in my own consciousness, because I should have asked Betty if she had or knew how to transport patients without a lift.
4.After reflecting on your misunderstanding and analyzing it with what you have learned this week, what did you learn about the communication process? I had learned that there is a lot of communication needed to communicate with fellow employees. It takes more than just explaining how things work in a workplace or anywhere else. I personally will never do what I did in this misunderstanding again. The next time I will find an employee that knows how to lift and transport patients before I let a new employee attempt to lift any patients. Betty really had no clue what to do, so I should have not let her attempt to lift any patients until she felt that she was ready, but I did do what the boss wanted and let Betty do hands on training.
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Reference
Cheesebro, T., O’Connor, L., & Rios, F. (2010).
Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.
