I’m a manager of a sporting goods wholesale company that operates worldwide to fill orders of retail sporting goods stores. The stores are our customers (some of our people prefer to call them our clients).
Right now we have fifteen customers worldwide, but we’re trying to expand our customer base by about 10% each year starting this year. Our two biggest customers are Big John’s Sports Emporium in San Francisco, CA. , USA, and Womansports in Seattle, Washington, USA. For each customer we must track an ID and name. We may track an address (including the city, state, zip code, and country) and phone number.
We maintain warehouses in different regions to best fill the order of our customers. For each order we must track an ID. We may track the date ordered, date shipped and payment type when the information is available. Right now we have the world divided into five regions: North America, South America, Africa/Middle East, Asia, and Europe. We only track the ID and the name. We try to assign each customer to a region so we’ll generally know the best location from which to fill each order. Each warehouse must have an ID. We may track an address (including the city, state, zip code and country) and phone number.
We currently have only one warehouse per region, but we’re hoping to have more soon. ” “I manage the order entry functions for our wholesale sporting goods business. My department is responsible for placing and tracking the orders when our customers call. For each department we must track the ID and name. Sometimes, our customers just mail us the orders when they are not in a rush, but most often they call us or fax us an order. We are hoping to expand our business by providing immediate turnaround of order information to our clients.
The Business plan on Customer Service Essay
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level ...
We can promise to ship by the next day as long as the goods are in stock (or inventory) at one of our warehouse locations. When the information is available, we track the amount in stock, the reorder point, maximum stock, a reason as to why we are out of stock, and the date we restocked the item. When the goods are shipped, we intend to fax the shipping information automatically through our shipping system. No, I don’t manage that area. My department just ensures our customers have the correct billing information and verifies that their account is in good credit standing.
We may also record general comments about a customer. ” We do make sure all the items they have requested are in stock. For each item we track an ID. We may also track the item price, quantity, and quantity shipped if the information is available. If they are in stock, we want to process the order and tell our clients what the order ID is and how much their order total is. If the goods are not in stock, the customer tells us whether we should hold the order for a full shipment or process the partial order. ” The accounting department is responsible for maintaining the customer information, especially for assigning new customers IDs.
My department is allowed to update the customer information only when an order is placed and their billing or ship-to address has changed. No, we are not responsible for collections. That’s all handled by accounts receivable, I also think that the sales reps get involved as their commission depends on customers who pay! For each sales rep, or employee, we must know the ID and last name. Occasionally we need to know the first name, user ID, start date, title, and salary. We may also track the employee’s commission percent and any comments about the individual. ” “Our order entry personnel are well versed in our product line.
The Term Paper on South Of France Site Products Information
Type of business concerned: why I consider it to have a good chance of success on the Web I have been living in England for more than a year now, but originally I'm from Marseilles which is a city located in the South of France. There is a saying there if I translate it, that goes like this "You realise that you love something when you don't have it anymore." And I soon found out it was true. ...
We hold frequent meetings with marketing so they can inform us of new products. This results in greater customer satisfaction because our order entry operators can answer a lot of questions. This is possible because we deal with a few select customers and maintain a specialty product line. For each product we must know the ID and name. Occasionally we must also know the description, suggested price, and unit of sale. We would also like the ability to track very long descriptions of our products and pictures of our products, when it is necessary.
