Businesses have many functional areas, these are important in ensuring the business runs efficiently. Here I have described 4 functional areas that most large businesses and organizations should have. 1. Human Resource Management (HR).
This is the management of a business’s workforce or people. It is responsible for several things including the selection, training and assessment of employees, making sure that employment and labour laws are complied with and ensuring the leadership of the company overseen properly.
In smaller companies the HR department may just be a few trained staff, but in larger organizations there will be a whole department focussed on HR. Customer services is the provision of services to customers both before during and after the sale, it is designed to improve customer satisfaction and to ensure the product has met the expectations of the customers. A bad experience of customer service can change the customers opinion of the whole organization therefore it’s important that employees must be able to ensure the customer leaves having got what they wanted and are happy.
The finance functional area is crucial in any organization as if the money is not managed properly then the company will not be successful. This department would be responsible for the accounting side of the business, so managing money going in and out of the business. They are also involved with investing money into new facilities and machinery and also paying the shareholder dividends and employees wages. 4. The marketing function focusses on getting the message out to the customers, for example the value of a product or service.
The Business plan on Operations Management In Manufacturing And Service Organizations
Operations Management in Manufacturing and Service Organizations Todays customers face a growing range of choices in the products and services they can buy. They base their choices on their perception of quality, value, and service. In order to meet and exceed customers expectations, manufacturing and service organizations alike have to implement operations management strategies aimed at improving ...
It includes market research, publicity, distribution and most importantly advertising and sales promotion. It’s about communication to the customers and figuring out exactly what they want, then promoting it in a way that will show them how good it is for them. In Tesco’s, with is being such a large business it is crucial that all the functional areas work together to ensure maximum efficiency. Good communication between functional areas is essential. For example, the stock control and checkout department work together.
When food is scanned through the checkouts a record is kept of what has been bought. This is then given to the stock control department so they know exactly what has left the store and therefore what else needs to be ordered in and put out onto the shelves to keep stock levels correct. Without this stock control would have a massive job going round the store and working out what needs to be ordered and replacing. This would not be an efficient process as they would miss things or too much of a product would be ordered meaning that there is a lot left over. Another example of this is at QE School.
There are different faculties at QE as well as different year groups, however members of staff must work together sometimes to benefit the student and ensure the school and lessons are running efficiently. For example if a student is miss-behaving in a science lesson the science faculty would get involved to discipline and punish the student accordingly, if this does not improve the situation the head of year would be brought in to work with the science faculty in sorting out the problem efficiently so lessons can go on as normal with minimal disruption to other students and teachers.
The Essay on Staff Members Department Work Office
COMMUNICATIONS IN THE WORKPLACE During spring and summer of '98 I underwent a six month internship in the information services department of a major company in my country Botswana. The company, Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the ...
Without good teamwork and communication between functional areas, each functional areas jobs and tasks would be much harder to complete and they would not be completed as quickly and efficiently as they are when working alongside each other . As well as the functional areas working as a whole amongst each other it is also crucial that the tasks that support the functional areas are running efficiently as this contributes to the overall efficiency of the company.
Some of these tasks include receiving and taking messages, monitoring stationary and stock levels and organising events. Such tasks are important as without them each individual functional area would lose efficiency which would be extremely detrimental for the company. For example if the person who answers the staff phone at Tesco got a call from a member of staff saying that they were ill and would not be in to work, it is important that message gets passed on to their department so the department can call in for extra staff and that they know that person will be absent.
If this is not done then the department won’t be able to sort out replacement staff and would probably call the member of staff that is unwell and ask why they are absent even though they have already called in and said and so they may get in trouble with their department. If this is done efficiently then the staff will have time to find replacements and work will not be disrupted however if it isn’t then replacements may not be found which could mean the company’s performance for that day is influenced.
