Determining Operating Systems and Software Applications Business Information Systems BIS320
Determining Operating Systems and Software Applications Since 1955 the McDonald’s Corporation has become the largest and best known fast food franchise in the world. Employing over 1.8 million employees, with over 34,000 restaurants and 5000 franchises worldwide, McDonald’s Corporation serves over 69 million customers a day (McDonalds, 2013).
To meet that challenge, McDonald’s Corporation has developed signature software and hardware to maintain operations at a pace known to no other restaurant chain.
The operating system and software applications used by McDonald’s restaurants. It will describe how the operating system and applications helps the company reach its objectives, and the functions of computer hardware components used in the organization. Finally, information will be provided of examples of input hardware, output hardware, and storage hardware and describe how they are used by McDonald’s Corporation.
Main Operating System and Software Applications An organization of this size must rely on numerous levels of information technology that is constantly changing. Commonly referred to in the past century as the cash register, the point-of-sale systems now can receive payment from credit or debit cards from smart-phones. Millions of transactions are conducted daily from various types of point-of-sale systems; all interact with the customers and exchange payment. The corporation is continually seeking to improve and advance this process.
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The franchisees themselves, in the United States have tremendous leeway as to how they may actually run the restaurants . Most, if not all are always attempting to increase speed and efficiency of customer sales and services with the latest applications. In September, 2013 for example, mobile payment application testing was conducted with restaurants in Salt Lake City and Austin, Texas. Place an order with a mobile phone and picked up at the counter or drive-thru window. Striving to be the “customers’ favorite place and way to eat” takes constant effort and innovation. This global organization relies on various point-of-sale systems (POS) for customer transactions.
The decision support systems (DSS) are used to gather customer information to improve quality, speed, service, and customer satisfaction. Information management systems (IMS) are operated for employee and financial support requirements. The tailor-made systems applications and software are used for multiple processes. The actual specifications of these systems and applications are considered confidential or proprietary information by McDonald’s Corporation. Because of the global presence of the corporation, information that could be considered helpful to competitors is regarded as confidential and will not be shared openly with the public.
How Operating System and Software Applications Reach Company Objectives McDonald’s Corporation uses several systems that assist in reaching its objectives. The scale of point system (SPS) ensures fast and accurate orders. This system is used to speed the business process, it can track massive amounts of data in seconds, and each order is instantly transmitted to several workstations throughout the facility. The cashiers instantly know what payments are due, the kitchen receives orders coming up, and how long a customer has waited (“McD Information System,” n.d.).
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The fast and accurate orders result in satisfied customers, which in turns translate to a return visit.
The decision support system (DSS) is used to model data and enable quality decision making. This allows McDonald’s Corporation to analyze the market. The advancement of technology has driven the field of wireless services in almost every restaurant. The company gathered information about the customer use of wireless services, length of stay, and sales levels, and the DSS analyzed the data. From this, the corporation choice to provide wireless service in its restaurant, making it a preferred dine in restaurant as you are able to utilize the free Wi-Fi while the customer eats (“McD Information System,” n.d.).
The management Information Systems (MIS) is a system that produces reports. This system assists McDonald’s Corporation in producing reports such as employee schedules and expense reports that allow comparisons to budgets. MIS provides profitability and information to help managers and staffs understand the business performance and plan the future direction (“McD Information System,” n.d.).
Functions of Computer Hardware Components The computer hardware components used in McDonald’s Corporation are PC-POS, tilts with LCD screens, headsets, speakers, keyboards, E-payment machines, and Wi-Fi hotspots. The PC-POS systems allows the employees to clock in/out, take orders, and transfer the orders to the appropriate workstations for employees to process.
The PC-POS is used to keep track of the store profits and loss, keep track of funds, verify deposits, placed orders, communicate with other managers and corporate, and reports order times of drive-thru and dining room. The tilts with LCD screens are used to place orders and to store the store profits. The headsets, speakers, and keyboards are used to place and process orders and communicates with customers and employees. E-payment machine are used to process credit cards and debit cards payments. The Wi-Fi hotspots are used by customers while visiting the restaurant. PC-POS is used to input orders that are placed by customers and at the same time it is used to output the orders to workstations so that employees can process the orders. PC-POS stores information that can be used by managers and corporate to keep track of sales, payroll, supplies orders, store performance, and inventory.
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Conclusion The McDonald’s Corporation is the world’s leading fast food retailer. With an impressive world-wide sales record and an overwhelming franchise base, they are poised to maintain a competitive advantage over any other fast food organization (McDonalds, 2013).
The operating system and software applications used by the corporation’s restaurants. It described how the operating system and applications helped the company reach its objectives, and the functions of computer hardware components used in the organization. Finally, example were provided of input hardware, output hardware, and storage hardware and described how they are used by the McDonald’s Corporation fast food chain.
Determining Operating Systems and Software Applications Table The McDonald’s Corporation
Operating Systems Horizontal-Market Applications Vertical-Market Applications One-of-a-Kind Market Applications Point of Sale System
McDonald’s proprietary hardware and software. Proprietary software and hardware equivalent to most fast food automated register systems. Limited applications outside fast food market. Possibility of use in retail operations with limited inventory. Not applicable; specific to fast food chain restaurants or small retail establishments.
How it is used Inventory management, sales data, and monitor cash balance per shift. Inventory management, sales data, and monitor cash balance per shift. Inventory management, sales data, and monitor cash balance per shift. Not applicable
Typical user Managers, shift leaders, and register operators. Cash register operators, managers, and assistant managers. Cash register operators, managers, inventory management. Not applicable Advantages Standardized system, each inventory item assigned a key. Ease of use by beginners, short training time cycle. Simple to reprogram for changes in menu. Single application inventory management, cash flow, and production monitoring. Simple, easy to program, learn, and use. Single application inventory management, cash flow and production monitoring. Simple, easy to program, learn and use. Not applicable.
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Disadvantages Difficult to process non-standard transactions, Limited quantity of keys to assign for expanded menus. Proprietary software and hardware. Limited quantity of keys to assign for expanded menus. Proprietary software and hardware. Limited quantity of keys to assign for expanded menus. Not applicable
