Don’t Judge a Book by Its Cover
I walked through the hospital operating room to the administrative office of my boss, Ginny. I looked at her with a stern look on my face, “Ginny, she has to go.”
“Who has to go?” Ginny replied with a confused look.
“Kelly. She has really gotten on my last nerve. She keeps on asking questions that I have already explained more than once. She is slow on all the patient charging and I have a feeling she does not want to be here.”
“Well she’s not you that’s for sure. She is new and she is trying to fit in. She is not going to change overnight. She has only been here for a few months. Have patients with her.”
You see, I’m a new administrative manager in the hospital, which is a fast pace environment. I have been at the hospital for about two years now. I know the duties of the secretaries, administrative assistant, and administrative manager, like the back of my hand. I knew it was going to be difficult to train someone on things that I have perfected into this service. I didn’t want someone to come in and change it all. Everything had to be as it is. I eventually got overwhelmed that I really didn’t care what happened. I was desperate at that moment. Well, when we started getting applications, every applicant was either not qualified or would be retiring in a few months. Karen, our education coordinator, recommended her daughter for the position. “Elizabeth, have you found anyone to fill the position yet?”
“We are close, if not already in, a health care death spiral. ” These were words of Chief operating officer of public health trust, David Small as he was describing the situation Jackson memorial hospital is in right now. It is the Miami city’s major hospital and is running out of finance (Armario, 2010). The hospital is $229. 4 million in debt and it has been predicted that it will run out of ...
“No, we are still looking.” I replied with a sad voice.
“Ok, well let me talk with my daughter and have her apply.”
“Awesome, thanks Karen!” I said very enthusiastically.
A few days later, I receive her application and scheduled an interview with her. Even though she was over-qualified, we interviewed her. She was great. I really liked what she had to say and I felt like she would make a great team member. We ended up hiring her and I got the surprise of my life.
“Kelly, can you come to my office so I can see how your training is going.”
“Um, well I have a lot have things to do but I guess.”
Kelly rolled her eyes and walked off. I cannot believe she did that. I let it go and I am paying for it now. I really should have stepped up when she was in front of me. I think she wants to walk all over me and thinks that she can get away with it because she is the daughter of our educator. Well, not in my playground she won’t.
“Kelly, I noticed that you were here for 10 hours yesterday but you are only scheduled for 8. Why is that?”
“Well, I had a lot of surgical supplies to charge patients for and I kept getting interrupted.”
“Okay well sit in my office and let me observe you. If you need any help let me know.”
A few minutes later Kelly asked, “Can I go back to my desk, its cold in here and I can’t concentrate.” Kelly whined.
“No, I need to see why you are taking a long time with everything.”
“Whatever.” Kelly mumbled.
Ok, let’s back up to her telling me everything I wanted to hear in a candidate for my old assistant position. This is a technique that most applicants do to win over the panel. This should be looked at closely when anyone is hiring someone. I figured out that I had judged a book by its cover and what she said was the defiantly the cover of the book. I thought she was an older version of me and that she could pick things up such as; answering and transferring calls, charging surgical items to patients, working on spreadsheets, helping out my boss with computer issues, and helping out other departments within the hospital.
Kelly used to work in a dental office. It was one doctor who supposedly treated his employees bad. The only problem with that is that I think Kelly brought it upon herself. I see why he would make her miserable. She does it to me every day. She asks a million questions, “Why do we have to do reports? Why do we charge so many items for one surgery? Why are the charge nurses always in the back of the O.R? Why this, why that? I just don’t understand. I tell her things over and over but it never seems to stick. She is also very germaphob. Why she choose to work in a hospital, I have no idea. For instance, we do patient charging for surgical items that were used in surgery. They are stickers that the techs put on a sheet of paper. Sometimes the bingo sheets, as we call them, come with dry betadine (iodine) or dry blood that the nurse tried to rub off. Kelly freaks out and will not touch it. She yells when a scrub tech or nurse comes to the secretaries desk with gloves on. Seriously, this is a hospital.
I consider that clinical practice as an essential component of my learning process. Clinical practice allow me to have direct experience with the real world of nursing, to practice the clinical skills required for the job, to learn about general nursing routines, and to learn about the responsibilities of the nurses. At the beginning of the third term of this program my clinical experience has ...
On day we had 3 patients code in the operating room. Everything came to a stand still. Our OR director, Lewis, and charge nurse, Scott, were in the OR doing compressions on a patient. Kelly received a call, “Okay, well, let me get the board runner for you. Laura, where is Scott?”
“He is doing compressions on the patient that coded.”
“Well, where is Lewis?”
“He is helping Scott.”
“Well why are they both back there. Someone needs to be up her running the board.”
“Kelly, do you want to see what is going on in the back?” Laura, our part-time secretary, was so angry with what Kelly had said.
“No, I’m okay. I just don’t see why they both need to be back there.”
Okay tell me something is wrong with this. She did not understand the importance of why Scott and Lewis were away from the front. In this situation, the whole operating room is put on hold. A patient is going into cardiac arrest and I have secretary that doesn’t care. I spoke with her about this and she insisted on asking me “why” questions.
“Kelly, your behavior at the front desk was inappropriate. When a patient is coding, the OR stops. Lewis is the director and needs to know what is going on in his OR. Scott also needs to be there because he is Lewis’ right hand man. He was doing compressions to save the patient’s life.”
“Why? There should always be someone that needs to handle the board.”
The Essay on How Does F Scott Fitzgeralds Life Compare To That Of His Characters In the Great Gatsby
F. Scott Fitzgerald (1896-1940) was a very talented writer whose work was not truly appreciated until after his death. People now see that his work is passionate, heartfelt, and very realistic. F. Scott Fitzgeralds life compares to a myriad of his characters in The Great Gatsby. Passion - the word applies to an emotion that is deeply stirring. Many of the things in Fitzgeralds life stirred his ...
“If you were the patient, would you rather die or would you rather have a million people trying to save your life.”
“I would have never had the procedure done.”
“What if the procedure could help save your life. What would you do then.”
“I would make sure it was a safe procedure and have doctors there that know what they were doing. What does this have to do with Lewis and Scott being at the front at all times.”
“I’m trying to get you to see the whole picture.”
“Kelly, there are things that I’m not sure you understand in this kind of environment. We help prolong people’s lives. We also want to be the hospital that people keep coming back to because we did just a great job and helping others.”
“Kelly, stop. You know why and your just making things harder. Go back to the front desk and work.”
I just don’t understand why I have to keep repeating myself with her. She continues to be slow and continues to drive me bonkers. I recently had a talk with my boss about Kelly and all Ginny told me was, “She’s not you. Give her time. Be patient. Next time I know you will not judge a book by its cover.”
Till this day she has been cross training with another department and I have not spoke with her about how she is doing. I don’t see her because I am working on my own things for Ginny and Lewis. I have heard that she has had attitude with the other department and the charge nurse from Pre-Op, where Kelly is at, has received many complaints about her. Kelly wants to become their boss and will see it no other way. Jane, the charge nurse, is documenting everything that is happening while Kelly is there and will turn in an evaluation to Ginny in a few weeks. With that, Ginny should give Kelly no other option than to find another job. I have begged and pleaded for this to happen and finally it did. I don’t want this to happen to you so before you decide to hire on someone, look at the whole picture. Pick the brain. Evaluate a situation that you had to deal with and see if the applicant can deal with this as well. Don’t be desperate and choose the first person you see, like I did. Don’t let them manipulate you in hearing only what you want to hear. Don’t judge a book by its cover. Listen up and always think about my story and the things that I had to put up with, only because I choose too quickly. I didn’t think about how much it would affect me. This has been a mistake I know I will not make again. I hope you have learned not to make the same mistake I did.
I’d always believed that a life of quality, enjoyment, and wisdom were my human birthright and would be automatically bestowed upon me as time passed. I never suspected that I would have to learn how to live - that there were specific disciplines and ways of seeing the world I had to master before I could awaken to a simple, happy, uncomplicated life. ” -Dan Millman (author of The Way of the ...
Don’t judge a book by it’s cover!