A requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person’s actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence. Taken from The Free Dictionary by Farlex 2.
I need to ensure that I take into consideration individuals care plans, policies & procedure whilst providing a person centered approach, for example: A service user I assist with personal care has the process written in his care plan, if I or other members of staff do not comply with this, or he doesn’t wish to comply, we would need to speak with him, offer alternatives discuss the matter at a full staff team & if this impasse continued leading to a serious matter i. e. skin breakdown it may need to be raised further with C. T. A. L. D. Outcome 2Denise Keable . 1 & 2. 2 I recently escorted an adult service user to A & E in the company of her parents. She should have received her evening meds at 8pm but because she wasn’t able to sit up & suffers from Dysphasia she wasn’t able to take it on time. I informed the hospital staff that she needed her medication which I was carrying & that as more than an hour had lapsed a Dr would need to authorize it. The hospital would not administer the meds & asked her parents to do so but they explained they weren’t responsible for her that she resided in a residential home.
The Essay on Nursing Home Care Person Staying
Many people in their later years, or the children of elderly parents, at some point have to make the decision of whether nursing home care or in-home care is right for them or their parents. There are many things that must be considered before making this decision. These decisions include the cost of nursing home care versus the cost of in-home care, the amount of care that is needed, and how ...
They sent a Dr to write up the meds, then there was a delay in finding a nurse to oversee the dispensing of the medication & I administered the meds. This situation caused consternation for all parties; the service user was unable to decide for herself (Mental Capacity Act) the parents that had no legal rights & myself who felt it was my duty of care to ensure that the service user was given her medication & the hospital who would not take responsibility. This matter has now been referred to the S. C. Community Nurse. Prior to moving to her current residence LG had not received a bath/shower for approximately 2 years.
As she is unable to understand the implications of not having good hygiene, it was discussed at team meetings & with C. T. A. L. D. as to the best way to introduce a shower & ensure regular personal care to avoid poor hygiene, skin breakdown & minimize the risk infections. The flat she was moved to contained an en-suite wet room, which enabled staff to encourage her onto a shower chair from her bed with the use of a reward system ( Maltesers) & from there to be wheeled into the en-suite. Continuing with verbal & physical support we were able to introduce the shower increasing the length of time & intimacy of personal care with time.
The reward system was then used again to encourage from the chair back onto the bed to be dried & dressed. With the guidelines for the service user in place, alongside risk assessments for her & the staff we have been able to encourage this service user to have daily showers. As this process may vary from time to time dependant of LG’s abilities & co-operation we are able to return to the multi-disciplinary team for further advice. Outcome 3Denise Keable 1. If you’re approached by someone who wishes to make a complaint, direct them somewhere private.
The Essay on Important Role In Service Users
People who play an important role in service users lives are families and significant others. These are more often than not the people who know the service user best and can be an invaluable source of information and support. Family members and significant others are a very good source of information which may help support workers to understand the service user’s needs, preferences, history choice ...
Listen to what is said; take the matter seriously even if you may feel it’s a trivial matter. Keep your voice tone patient and facial expression calm and if you feel able/qualified to do so deal with the matter, but if not explain that you need to pass it on to the appropriate person. Where possible try to ensure that phone calls are followed up promptly as this may ultimately add to someone’s anger level if they feel they are not being responded to. Ensure that you keep a written factual record & you keep the complainant informed as to the process/outcome of their complaint. 2.
Within our residence we have a file held in the meds office which contains the appropriate forms for verbal & written complaints and the policy is contained within it. Types of complaints: Public Service user/service user’s representative about staff Staff about other staff Bullying, harassment & discrimination Complaints can be reported to staff at all levels and passed onto senior who must ensure the complaint has been correctly recorded. Once that has been done a response needs to be made in 2 day and then respond to complainant within 20 days. Find attached a copy of the S. C. C complaints procedure.
