This report was commissioned to explore the opportunities of moving our company to a call center/ remote agent model. I will examine which technologies we would benefit from and how they would improve and expand our business. While doing my research I discovered several companies in a similar field as ours. And what they were doing to expand their sales force. And how we could adapt the technologies to do the same. The problem I see with us expanding our sales force is that we have to expand our reach nationally and our traditional business model will not allow us to do it in the time needed to keep up with the competition.
So my recommendation to resolve our problem is to expand nationally using the call center model in-house and with remote agents in the field. I will discuss the technology needed to make this happen while decreasing expenses and improving revenue. My recommendation are as follows: 1. That we adapt the Five9 Technology to utilize VOIP technology to help increase or ability to contact current and future clients. 2. That we utilize the Velocify technology to manage our current and future leads and clients. 3. We move our company to the clouds to utilize all of the benefits of doing so with Google Apps for Business.
Introduction In this report I will expand on the idea of moving our insurance agency to a call center model. Where we will have the ability to reach a broader scope of clientele nationwide. I will also explain in detail the required technological improvements in which we would need to incorporate in order to put our company in the call center field. Research Findings Five9 Cloud contact center Solutions Five9 is a cloud contact center solution which allows agents to connect with clients via VOIP technology.
The Research paper on Management Operation Technology with Boeing Company Example part 1
Management Operation Technology-With Boeing company example (Computer-Aided Design and Boeing product development) The primary objective of this research paper is the exploration of advanced,non-deterministicaerospace system design methods and vehicle sizingtechnologies that areneeded to significantly increase the capabilities ofdesigners and systemsanalysts. In particular, this research is ...
Five9 is completely web based which allows for easy integration into to our current systems since no hardware up grades are needed. This also allows our agent work remotely werever they have a web connection and a PC. We will have direct supervision regardless of agent location with the use of the management applications such as call recording and quality management (assurance).
Management will have instant access to reports for evaluation of the agents performance. The use of Five9 will increase our outbound lead generation with the use of predictive/power dialing.
Five9 directly integrates with the CRM that I will also be expounding on later in the report Velocify. Analysis: With my analysis of Five9 I see our company increasing our clientele reach, lead response time and client touches. Which in turn will increase revenue, client retention and agency growth. We will now have the ability to recruit work at home agents nationwide using the newly incorporated technology. And since there is no hardware upgrades needed and most agents currently have a PC and web connection this keeps our overhead for expanding our sales force low. Velocify
Velocify is a intelligent sales automation solutions which include a Lead Manager and Velocify Dial-IQ products that deliver clear, repeatable processes that can systematically accelerate sales performance through rapid lead response, increased selling discipline, improved sales team productivity, and provide actionable insights. Velocify is completely web based which will allow for easy implementation into our current system. Velocify allows agents to receive their leads at anytime, even on their mobile device. Velocify Lead Manager empowers you to deploy best-in-class selling and lead management strategies across your sales team.
The Business plan on A Case Study About Google
DECLARATION The work contained in this assignment is my own and that all materials and sources used have been acknowledged. I/We have not copied or colluded in part or in whole, or otherwise plagiarised the work of other students. This assignment has not been submitted for previous assessment in any other subject or to a substantial extent has been accepted for the award of any other unit, module, ...
With the entire team quickly responding to leads and following a similar proven process to convert opportunities, we’ll see immediate improvement in effectiveness and productivity, driving more revenue to the agency. Velocify works directly with the Five9 system mentioned above by delivering the dialing automation directly from the lead listed in Velocify to the Five9 dialer for immediate lead contacting. Analysis: With my analysis of the Velocify system I believe it will greatly improve our lead management, distribution, analyzing and nurturing.
To incorporate this technology no hardware upgrades are needed since Velocify is completely web based. Which allow for our agents to work remotely. With the Velocity management system it will give our managers and leads department the needed feed back on results to determine where the lead should best be distributed and how. Without having to store all of our sales data in house we reduce administrative cost greatly and gain 24/7 remote access to our sales data. Google Apps For Business Google Apps for Business is a all in one cloud work environment.
It will integrate our company email, calender and secure server, and will give us the added ability to add document sharing, video meetings and a host of other apps for streamlining business. With Google email we will be able to have the email address cloaked with our business name such as biz. We will also be able to merge our current email platform so no messages are lost. And the entire company will have access to their email on the go since Gmail has a app and mobile page which works with all mobile devices.
Google Calendar brings our current calendar to a web based platform. Our current outlook calendar can be synced so no events are lost. And our administrative team has the ability to set appointment to individuals calenders so important meetings and events will not be missed. Google Drive gives us access to our work from anywhere, across the web inducing mobile devices. And we are easily able to create documents and share them company wide using Google Drive. Google drive secures our information in a SSAE 16 / ISAE 3402 Type II SOC 2 environment and they have achieved ISO 27001 certification2.
The Term Paper on How Technology affects business
1.0 Introduction Technology is an improvement over what was available in the past. People and organizations often seek technology because it eases tasks and facilitates production. With the appropriate technology, complex tasks are simplified. Man has used technology to achieve previously insurmountable tasks: walk on the moon; create test tube babies; treat life threatening diseases; predict ...
Analysis: With my analysis of Google apps for business I see our company moving to the fore front of technology. Not only will we have improved communication company wide, we will increase our communication with our customer base. And our work at home agents will be able to benefits from a professional appearance and approach as if they are working from the home office. The cost to implement Google apps for Business will be more cost efficient then purchasing these features on separate formats. Recommendations:
My first recommendation to the company is that we adapt the Five9 Cloud Contact technology for these following reasons. It’s the core technology we need to expand our business to a work from home or office tele-agent model. The technology gives the administration complete control as if we were standing over the agents shoulders. And since we will using VOIP technology our telecommunication expenses will be reduced drastically. Which leave room for those fund to be allocated elsewhere. My second recommendation is that we adapt the Velocify technology.
The Velocify technology works directly hand in hand with the Five9 technology. Which gives our agents a complete mobile solution to sale anywhere they have an internet connection. It will keep our agents organized with the best in class lead management system. It will also insure us that all of our leads are being worked properly and promptly. And with the lead automation system, it ensures our agents are first to contact the potential client when they input their information to a online lead generation source.
In my opinion any systems which allows us to maximize our lead potential is a needed technology because it will allow us to increase profits with out increasing expenses. My third and final recommendation is to adapt the Goggle Apps for Business. There is a endless number of benefits from utilizing this technology. Such as it is always evolving without the use of a IT department or personal, which would be a tremendous savings for us. And there is no need to purchase a separate licensing agreement for each agents to use the software which helps reduce our expenses.
The Term Paper on Business and Work Environment
Business and Work Environments A trade union is a cohort of people involved in similar work or working in the same industry who have banded together for their mutual benefit in matters connected with work. Trade unions exist to collectively represent and protect workers by improving the quality of their working lives. In the workplace, both employees and employers have rights and responsibilities ...
We would now have our files and data in the cloud, which will work well for our out of office agents by reducing mailing expenses since all documents can be shared via the cloud technology. This is by far the most important technology upgrade because it put or company on the forefront of technology and keeps us there. Conclusion In conclusion this business report was done to evaluate the potential of adapting several new technologies for the benefits of expanding our business, increasing revenue and decreasing overhead and expenses.
The three main technologies are the Five9 Cloud contact Center Solutions, which allows us to adapt the call center model with VOIP technology and making our work space mobile. Next was Velocify, a lead management system which allows us the results and usage of our leads and existing clients. And last it is Google Apps for Business, which is a multitude of technologies such as emailing, cloud storing and office word-processing. Adapting these technologies we will move our company to the forefront of the industry and gives us the ability to grow by leaps and bounds.
