Electronic and Non-electronic communication For this assignment I will be: explaining what Tesco does, the scenario I have been put in, and then I will be doing two tables. There are for electronic and non-electronic communication. Tesco Tesco is a supermarket that sells mainly groceries. They have their own catalogue that sells furniture, appliances, mobiles etc. There’s a Tesco pet, car and house insurance linked to their Tesco bank. Members of Tesco Club card are given points for every pound they spend at Tesco.
Telephone- this type of communication only |This method of communication can be used when|The customer would have given their telephone | |involves each other’s voices. This method of |confirming with a customer if they are at |number when registering to the Tesco website so| |communication is used when people cannot talk |home to receive an online delivery from |that they can be contacted about their | |face to face and are long distances away from |Tesco. |delivery. |each other. This is a faster way to get into | | | |contact with someone and it is easier than | | | |talking through written methods as speaking can|This method of communication can also be used| | |be put across in different tones and speeds. |when ordering products from the company’s |It is the most convenient way to order | | |distribution centres. supplies. Sending off the orders through the | | | |post will be time consuming. | |Fax- this type of communication sends text and |Faxes should be used to send business |Faxes are suitable for word processing data. | |images from one fax machine to another. Each |documents that are related to that |Forms that need to be filled out are also | |fax machine has its own telephone number.
The Essay on Electronic And Non-electronic Methods Of Communication
Communicators need to be able to adapt to the manner of communication to suit a variety of different audiences the information is provided for. The individual would also need to cater to the audience needs by using an appropriate content to construct the message which in return would allow the communicator to successfully deliver the message. Information can now also be provided in a non- ...
By |department. These would be: contracts, |suitable to be sent through fax machines. |sending a fax, you are sending text and images |receipts and forms. | | |to another fax machine, giving the person text |The fax machine will keep records when the | | |and images on paper. A fax machine basically |document has been sent and numbers each page. | | |prints out the information that has been sent |Faxes will only be used between employees | | |to it. because it involves documentation. | | |E-mail- this method of communication is through|E-mails can be sent to customers to remind |Some customers have agreed to be contacted | |the internet. You can send e-mails to various |them of their delivery times, the amount of |about their Club card points and some haven’t. | |people within the business and other people can|Club card points they have and what they can |Only the customers that have permitted Tesco to| |receive the e-mail.
Documents can be attached |do with them. |send e-mails can be informed of their Club card| |in e-mails. | |points and rewards through E-mail. | | |They can also be sent to employers to inform | | | |them of small changes in the business that |Each employee should have their own business | | |they should be aware of. e-mail or the business should have their e-mail| | | |address so that they can be informed of small | | | |updates, or topics of discussion for a meeting. | |Social Networking sites- these types of |This is mainly to see what customers want |Investors in Tesco will also be interested in | |websites allow people to communicate online |from the company and what offers are most |these forms of electronic communication because| |with each other.
The Essay on Mail Vs. Femail Communication Styles
MAIL .VS. FEMAIL COMMUNICATION STYLES You say the glass is half-empty; I say the glass is half full. This is the way people communicate daily on a personal level or professional level. Effective communication however, is the ultimate key. As we know, communication is carried on all over the world, in many different languages, slangs, and dialects that have developed over time through the ...
Businesses normally have their|popular. |they will be able to receive Tesco’s | |own profile or part in these websites so they | |performance and latest changes. | |are involved and can see their popularity |Tesco have a Twitter profile. People who | | |through the amount of ‘followers’ on Twitter or|follow them will be able to see Tesco’s |By being involved in these methods of | |‘likes’ on Facebook. latest offers, competitions and coupons. |communication Tesco can also observe what | | | |customers like or dislike by gathering data | | |Tesco also have a Facebook profile. Whoever |from likes or dislikes on an offer or new | | |likes their page can also see the latest news|service. | |updates, offers, coupons and competitions. | | |Non-Electric Communication |Audience | |Letters- these need to be sent through the post|Sending letters to employees will be time consuming but can be done if they need to be sent to| |to a specific person and address |a different part of the business. | |Letters should be sent to customers informing them of: new services that they can take part | | |in, a new store that is near them, Tesco’s latest price drops and different ways they can use | | |their Club card points. | |Reports- these are fully detailed statements |These should only be done if they are requested by someone in the business. These reports will| |about a topic, place, idea or product. need to include an analysis of a topic within the business in order to see how the business | | |can improve in that area. | | |Employees and shareholders would be the audience for this. Employees will be the ones | | |requesting the reports in order to get an idea of what the business should improve on and what| | |is going well.
Shareholders will be interested in this information because they would want to | | |see what Tesco’s is doing to make the business better. | |Face to face- this method of communication is |Face to face communication is used in all aspects of the business. Cashiers talk to customers | |used daily between everyone. |asking if they have a Club card, managers delegate jobs to other employees. Face to face | | |communication is used during meetings where improvements in the business are discussed. |Notice board- this is written information |A notice board is a place in a business where employees check what they should be doing for | |stating if there are meetings or arrangements. |that day. This would involve any recent changes for employees. This would be things like | | |emergency meetings or changes in timetables. Employees that work in store have flexible | | |timetables; they would look at the notice board to see if they have any extra hours. |
The Essay on Should Email Take The Place Of Face To Face Communication
Should Email Take the Place of Face to Face Communication Early research established information richness theory to explain employees' choices of media. Richard Daft and Robert Lengel argued that "communication transactions that can overcome different frames of reference or clarify ambiguous issues to change issues in a timely manner" are rich, and those "that require a long time to enable ...
