Task B- Your work role
Describe the information which needs to be shown on your pay slips/statement. personal information eg. Name and date of birth
Total pay – your full pay before any tax or National Insurance has been taken off Any deductions which change from payday to payday eg. tax and National Insurance, and what the deductions are for. The total amount of pay that you will come out with after deductions National Insurance number
Tax code
The tax period
Pay rate
A breakdown of additional payments like overtime, tips or bonuses Identify two changes to personal information which must be reported to your employer Change of address
Change of bank details
Describe the procedure to follow if you want to raise a grievance at work You should first discuss the grievance with your person in charge or manager. This should be done in confidence with all of the details being discussed so that action can be taken if they feel this is necessary. If your superior is not able to resolve the grievance, then it will be referred either verbally or in writing to the home owner. If you feel uncomfortable going through any of the stages alone you have the right to have another person with you at any stage of the procedure. Explain the agreed ways of working with your employer in relation to the following areas. Data protection – No data or personal information is to be passed on or given out to anyone without the client or the clients next of kin consent. No Data should leave the building unless consent is given by the manager Grievance- If anybody has a grievance they must first discuss this with the home manager so that it can be dealt with. Conflict management- If you feel there is unnecessary conflict between employees you should go to your manager to discuss this. You should find the reasons for the conflict and if it is possible to eliminate the conflict Anti- discriminatory practice – You can work with your employer regarding anti discrimination practice by going to them if you feel you are being discriminated against by other colleagues. You should be able to talk to
The Term Paper on Change and Conflict Theories and Change Agent
What does it take to for an organization to become successful? Research suggests that an effective institution is one that is infused with competent, motivated employees who have been molded to succeed. However, this process takes effort from both sound management and motivated employees. If either is not fully committed, then failure is sure to follow. On the other hand, if done properly, any ...
your manger about this so that she can investigate further and try to resolve the problem. Health and safety – Employees work with their manager regarding health and safety by completing health and safety training put forward by the manger. Confidentiality – It is important that all of the residents personal information is kept confidential and not passed on to anybody. This is unless prior consent has been given by the manager if the resident health or safety is in danger if information is kept confidential. Whistleblowing – You work with your employer in regard to whistleblowing by informing your manager of any wrongdoing that you feel is going on in the home. The manager can then investigate the case further to decide if and what action needs to be taken. Explain how your role contributes to the overall delivery of the service provided. As a care assistant I feel that my role in the service provided is very important to keep the residents happy and healthy. One way in which this is done is through personal hygiene. By assisting resident to get washed and to say clean this is helping to prevent them from getting sores and infections. Another way I contribute to the overall delivery is by making sure the residents nutritional needs are being met.
The Term Paper on Communication In The Customer Service Role
You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study ...
This is done through assisting people to eat and drink who cannot do this for themselves. Explain how you could influence the quality of the service provided by: Following the best practice within your role- Following the best practices means that everything will be done safely and so the residents will not be put in any danger. Following the best pracises will mean that everything will be done efficiently and so this will make the residents happier and this will make the quality of the service better for them. Not carrying out the requirements of your role – Not carrying out the requirements of your role can put the residents health and safety at risk. If the residents are at risk his will be lowering the quality of the service that is provided. Describe how your own work must be influenced by national factors such as codes of practice, national occupational standards, legislation and government initiatives Your own work must be influenced by these national factors because they give you guidance on the correct ways of doing things. They also set standards so you can stick to the standards or try to better the standards. Your work must also be influenced by them because they give you rules to follow and so you must stick to these rules within your work.
Identify two different representative bodies which influence your area of work Care quality commission
Describe the role of the two representative bodies you have identified CQC is the Government’s independent regulator of health and adult social care services. They monitor services to ensure that they are meeting the essential standards. If necessary they take action when standards are not being met.
