When looking at a fast-food restaurant such as McDonalds, there are a couple main outputs that a manager needs to be aware of. The outputs include quality food and excellent service. For each of these outputs it is important to make sure that the right people are in the right positions and that they have the proper training to make sure that they can perform at their full potential. For the quality of food side it might be essential to have two crews of employees working.
One crew may come in early and get the food ready for the day. The other crew could be the crew that actually makes the food for the customers. This could allow for food to be delivered faster and have a better quality at the same time. For the excellent service it is important that everyone works together to get the food out and to provide service that is excellent. It is important that everyone has the proper training that allows them to perform at the their best.
The inputs that would be needed could be broken down into raw materials, equipment and human skills or personal. Raw materials would include the food, meats, potatoes, lettuce, onions, pickles, etc. It would also include any drink material including mixes, soda, cups, lids and straws. If any of these are missing or out of stock then it will directly affect the performance of the employees, the quality of food and the service.
The Research paper on Consumer Perspective About Quality Service Provided
This research is based on comparison of Quality service offered by pizza hut and dominos. This research is based on to test the quality of service and comparison between two Pizza Houses. The fast food industries of India is experiencing phenomenal growth and is one of the fastest growing sectors in the country, with the compounded annual growth rates of the market crossing 25%. Further, on the ...
The equipment would consists of anything that is needed to make the raw materials into the product. This would include the ovens, fry machine, cash registers, storage compartments, etc. As far as human skill it is important to build a team that can provide the output of quality food and excellent service. The inputs for McDonalds will directly affect the output for the company. As with any company it is important to make sure enough time is put into the inputs to make sure everything is up to the quality that is expected.
