The word organization is slowly but surely fading from our company’s vocabulary. I would not even call my company an organization, just some people in the same office doing things that are semi-related. I am an office administrator for a fairly small general contracting firm. We have only five people in our office plus three other offices scattered around Florida for a total of about 50 people. One would think that communication would not be a problem with such a small company, but that is hardly the case. The president of the company is very adamant about having constant contact with our clients.
The project managers are required to have cell phones and pagers turned on at all times and to answers pages or calls promptly. I think this is a great policy if only it applied to internal communication as well. One of my biggest complaints is that I never know where anyone is. To me that is important because when a client or a subcontractor calls and asks for one of our project managers my answer is usually “I have no idea where he is or when he will be back.” Most of the people that call know that is how it is around here but I am sure it is frustrating to some including myself. I do not understand why it is so hard for them to tell me where they are going, what time they will be back, etc. A possible force of influence and reason why we have a communication problem is because of the “old school” way the company is ran.
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We must set a standard to be the best general contractor out there. The company policies are set, enforced at all times and very rarely adhered from. Another force of influence with our communication at least in my office is gender. The construction business is full of men and the men that I work with; one in particular, has his own opinion about women and their place in the workforce. If I were to solve our company’s problems the first thinking style I would use is logical thinking. Logically, since I am the office administrator I need to know what is going on in the office.
If we are going to run our business effectively, I think I should have a better grasp of what is going. Since I am the first person people talk to when they call, I think it would be more professional if I knew what was going on in my office. The second method of thinking I would use is creative thinking. We have to step outside the box every once in a while. I think we should be able to wear jeans on a Friday to show our clients that although we are a very professional company, we can still have fun and are not so uptight all the time. Persuasive thinking would also tie into creative thinking because if I want them to think more creatively, I have to first think how I can persuade them to think differently.
Other forces of influence are culture; we were all brought up differently and are all from different parts of the United States, which will effect our communication. Another influence is ethics; we all have different work ethics, some good and some bad. I believe we necessarily do not have to accept each other’s differences as long as we can work through them. Of course, if someone hates their job and does not see a light at the end of the tunnel, then my advice is to get out as quick as possible. In my case I believe in time our communication will get better, I see it improving everyday. I think that in order to make things work or get the job done I have to come to the understanding that people are how they are and probably are not going to change..
