Speaking of team working and IT innovations and the relations between them, I was wandering which one came as a result of the other. In other words, was the information technology came first and then humans thought about how to use it effectively and came up with the idea of teamwork? , OR, the team work was there from the beginning and the problems/challenges of how the team members can communicate effectively ignite the need for more advanced and innovative communication technologies?. I am with the second possibility.
I can see that the concept/art of “WE” is not for football teams only anymore, it gradually starting to be the culture of any group of people they want to be seen as modern/open minded group and whom believe in team work. In ABB, the organization processes/business units integration and coordination didn’t happened by nature, it took from ABB time & experiences to choose the right way of integration & coordination to be applied according to business needs. Recently, the integration of ABB worldwide came since 2007, when ABB starts to use SAP database systems to connect all ABB around the world together.
By using SAP database systems, ABB starts to act/react simultaneously by sharing the orders/financial figures across the boards, and the ability to detect the strengths and weaknesses in each country organization, services, products,…etc ABB also has a very efficient system called CCRP system. This system purpose is to created – on the fly, case based – team works with coordinators for each issue, problem or case, whether this case came from a customer, supplier or even internally between business unites.
Executive Summary Pilot Angels, a charitable service coordinated by Huskie Air, works with hospitals, ………….. The Pilot Angels Scheduling System (PASS) is an initiative to identify alternative solution to the current process and implement it successfully…………………… Project Goals The Pilot Angles envisions becoming a reliable provider of charitable transportation services in DeKalb area by increasing ...
CCRP stands for Customer Complain Resolution Process, it’s an online system, which can be accessed, by any of the 130,000 employee of ABB worldwide. The word Customer in this system not just mean external customer, it also considering internal business unites as customers to each other. When someone trying to create CCRP for some issue, the system determine the creator as the Originator of the issue, and ask the originator to determine
Coordinator and team members to work on this issue in order to resolve it, with the facility for any of those members to delegate the issue to some of their colleagues who can be more proper to be involved. The system keep send reminders to people in charge with a due date for resolution. What is even more interesting is that the team member – on the fly team – can be from difference countries working in different field with different specialties, yet working together to resolve a specific problem or to achieve one value.
The system is working even inside the same country, even inside the same office building. ABB also utilizing the cross-function team work when there is a work process, which is common between different business units, and we need to develop one control (KPI) process to monitor the process performance. Or when the need come to establish a service contract with customer which involve different service scopes which will come from difference business units.
All of this are considered great, however, we sometimes facing a lot of talent issues among people inside the same team, or between teams. Because at some cases we found that for example two business units are become like to football teams fighting with each other and no one want to cooperate. At those cases we found ourselves going up higher levels senior manager to solve the problem, and if it still cannot be solved, we found the power of ABB structure in founding yourself always found a common senior manager to different BUs, regions, countries,
The Essay on CASE: Pizza USA – An Exercise in Translating Customer Requirements Into Process Design Requirements
Production & Operations Management Pizza USA is a chain of pizza restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza USA if it offered a delivery service. This exercise is in two parts. In Part I, you play the customer. In Part II, you play the manager at Pizza USA who is responsible for developing the pizza ...