interpersonal communication is a communication transaction involving two or more people, specifically in a personal relationship. Relationships are highly affective on all aspects of life. There are things that make up interpersonal communication as well as created during it.
People have basic needs that they fulfill through interpersonal relationships of various kinds. We relate to others by sending messages and receiving them. The three main categories of need come in the forms of affection, inclusion , and control. Affection is “the need for positive regard” on many levels from others, as well as expressing it to them. Inclusion is the “desire to be part of the events and interactions around us.” The desire to “feel secure and safe in our surrounding”, is the need for control.
Relationships are another aspect of interpersonal communication and can be analyzed as a part of the natural patterns in it. There are two parts to a relationship; coming together, and coming apart. Coming together has the following stages; initiation, experimentation, intensifying, integrating, and bonding. Coming apart has stages also; differentiating, circumscribing, stagnating, avoiding, and termination.
... : McGraw-Hill. Gronroos C. (2004). The relationship marketing process: Communication, interaction, dialogue, value. Journal of Business and ... loyalty. US-based view of relationship marketing:- Relationship marketing is important since the supplier’s efforts are ... and services, that is, supplier to buyer relationship. This relationships starts from the production, manufacture, sales and ...
Communication also has climates and conflicts. Climate is the general sense of the tone of an interaction. The positive or supportive behaviors include; description, equality, problem orientation, spontaneity, empathy, and provisionalism. The negative or defensive behaviors are; evaluation, superiority, control, strategy, neutrality, and certainty. Conflict is an expressed struggle between two or more interdependent people who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. The four basic elements in conflict are; expression, interdependence, incompatibility, and interference.
Conflict management is how we deal with our everyday, inevitable conflicting situations. The process of conflict management in a constructive way demands that you: be prepared, be involved, withhold quick retorts, and that you review and or summarize the situation and it’s resolve out loud. Four strategies for managing conflict in the book “getting to yes” are: separate people from the problem, focus on interests not positions, generate a variety of options, have an objective and standard to judge the result. The five steps to improving interpersonal skills are: be assertive, be considerate, listen , develop language skills and to be supportive.
Interpersonal communication is a tool to learn about yourself, others, and motivations. A better understanding of how we communicate and interact can be beneficial to the effectiveness of our own communication. Thus causing minimal conflict and problem solving time, and improving the relationships around us.