In today’s society, when talking about Hotel facilities and services, the most important factors everyone cares about are the price, location and the guestrooms. Not enough said, other hotel choices, such as technology and customization also play key roles in the process (Watkins, 2003).
Companies can no longer rely solely on high-volume and low-cost production to maintain growth or even survive in the market. Instead, they put their effort into meeting customer needs or requirements and achieving customer satisfaction to remain competitive in the market. ” (Wang and Ji, 2010).
This report shows the differences between business and leisure travelers’ preferences. As Watkins, 2003 stated, “for business travelers, shuttle service to and from the airport is the most important amenity, following closely by childcare facilities, swimming pool and fitness center.
For leisure guests, however, a swimming pool is the overwhelming amenity of preference, followed by childcare facilities as shuttle service isn’t that important to these customers. ” Business travelers expect their accommodations to have wireless internet services but as for leisure travelers they wouldn’t necessarily need it (Bernadette, 2012).
Since hotels are a high competitive region, in able to reach the high reputation, hotels must provide the best facilities and services for their customers as possible.
The purpose of this research is to improve the Griffith University Hotel, visitor satisfaction. The facilities and services they provide. To do this, a questionnaire took place, this was the first step undertaken by the Hotel in order to know how important and how well the hotel is performed in fulfilling the customers’ needs. The questionnaire was laid out by using two categories, with 17 facilities for both categories (Importance and Performance).
The Term Paper on The Phoenician Resort Service Customer Event
INTRODUCTION How can 130 acres of resort "nestle" anywhere, especially in the heart of a thriving metropolis known as "The Valley of the Sun" Yet, through the combination of landscaping and architecture, this slice of desert heaven does seem to discreetly nestle against Camelback Mountain, its sandstone terraces barely discernible. Even in the heart of Arizona's Sonoran desert, the well manicured ...
Each facility had ratings from one (1) to five (5), for one (1) being the worst and five (5) being the best.
Further on, the questionnaires were then put in a statistical and numerical data; transferred into excel using Means and standard deviation tables, Scatter Plot and T-test/P-value table, these will be further discussed through the report. The quantitative analysis will answer the following questions: 1. What were the differences between the Importance and performance needs from Business and Leisure travelers? 2. Does all the differences between two group of traveler are true? 3. Why there are some of differences are not true? 2. 0 Research Method 2. 1) Describe IPA and why is it appropriate
Quantitative research was the method been used in this study. A Customer survey was collected from guests of City hotel. This survey (Attachment) is to ask two different groups which were pleasure travelers and business travelers to rate the importance and performance of the hotel facilities. The rate mark is from one to five. After the data were collected, IPA which is Importance and Performance Analysis were used to display the data on the excel table. The purpose of using IPA is because IPA gives a clearly general data table of research result to people who are looking for the overall of hotel managing their facilities. . 2) Identifies data analysis process The result is based on IPA. To analyzing difference between Pleasure Travelers and Business Travelers, Excel is the tool we used to calculating 17 facilities Means, Standard Deviation, T-test, P-value and also making Scatter Plot or tables. * Means and Standard Deviation Mean is an average number that calculated by using Excel from collected data. To understanding the most/less importance and performance facilities, excel has been used as a tool to calculating the Means of data. Standard Deviation also calculated by Excel from collected data which for measure the difference.
The Term Paper on Evaluate the importance of performance and engagement with followers in an organization
Evaluate the importance of performance and engagement with followers in an organization To me “Leadership means leading people for positive outcomes”. An effective leader may have many aspects but the relationship that exists between a leader and their followers is one of the most important aspects of leadership which can determine the success quotient in any organization. To evaluate the ...
The majority of the observed values usually lie within an interval of plus or minus one Standard Deviation above and below the Means. To understanding how tightly all the various collected examples were clustered around the Means from the data * Scatter Plot Scatter Plot is to dividing the calculated data into a chart which has four different sections: 1. Top left- Possibly being over-resourced 2. Top right- Performing well 3. Bottom left- In no real need of attention 4. Bottom right- In need attention Based on the four sections, people can clearly understand the relations between performance and importance * T-test and P-value
By using T-test tool to calculating the P-value to measure or prove the results actually obtained in the trial. As this data analysis, p-value of a facility below 0. 05 is provision as the facility is different between two groups (pleasure and business).
Short cut will use in the following (Means= M, Standard Deviation= SD. ) 3. 0 Result 3. 1) Means and Standard Deviation By using excel to create a table which included M and SD for collected 17 facilities data. This table shows the M and SD of Importance and Performance in each facility.
Table 1: Descriptive statistics for the importance and performances on hotel| | Importance| | Performance| Attribute| M| S| | M| S| in-room broadband connection| 4. 03| 1. 17| | 3. 69| 0. 69| wireless broadband connection throughout hotel| 2. 92| 1. 65| | 3. 68| 0. 69| room service| 3. 49| 1. 53| | 3. 69| 0. 68| a-la-carte restaurant| 3. 74| 1. 39| | 3. 69| 0. 64| family restaurant| 3. 26| 1. 61| | 3. 94| 0. 76| mini-bar| 2. 75| 1. 65| | 3. 68| 0. 79| swimming pool | 3. 36| 1. 54| | 3. 78| 0. 71| gymnasium | 3. 27| 1. 59| | 3. 73| 0. 68| tennis courts| 2. 26| 1. 59| | 3. 91| 0. 73| in-room pay movies| 3. 41| 1. 60| | 3. 5| 0. 71| in-room cable television (foxtel)| 4. 24| 1. 01| | 3. 76| 0. 68| express check-in| 3. 21| 1. 64| | 3. 66| 0. 65| express check-out| 3. 62| 1. 53| | 3. 85| 0. 72| valet parking| 3. 39| 1. 61| | 3. 67| 0. 70| free daily newspaper| 3. 75| 1. 43| | 3. 68| 0. 70| games room| 3. 37| 1. 58| | 3. 77| 0. 76| tour booking service| 3. 25| 1. 60| | 3. 86| 0. 76| Average | 3. 37| 1. 52| | 3. 76| 0. 71| By Sorted Table 1, analyzed the following: 1. The most five importance facilities M in order is: In-room cable television, In-room broadband connection, Free daily newspaper, A-la-carte restaurant, Express check-out. 2.
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ABSTRACT The performance of the students in academics is not only influenced by their own characteristics gifted by the nature but also various factors are involved in these achievements. For the economic and social development of the society, it is necessary to provide our children with the quality education. In recent years, most of the efforts have been made to search out the factors that can ...
The least five importance facilities M in order is: Tennis courts, Mini-bar, Wireless broadband connection throughout hotel, Express check-in, Tour booking service. 3. The most five performance facilities M in order is: Family restaurant, Tennis courts, Tour booking service, In-room pay movies, Express check-out. 4. The least five performance facilities M in order is: Express check-in, Valet parking, Mini-bar, Free daily newspaper, Wireless broadband connection throughout hotel. The analysis above are providing a general understanding of what kind of facilities guests requiring and how the hotel performing their facilities. . 2) Scatter Plot with quadrants marked The table below is created by excel based on the M. Scatter Plot table providing an understanding of the Importance and Performance’s position on each facility, also gives a clearly picture of how important the facilities are and how were they performed. Figure 1: IPA analysis chart As above, Scatter Plot is to dividing the calculated data into a chart which has four different sections. Top left is over performance, less importance. In this section, those facilities are included: Tennis courts, Family restaurant, and Tour booking service.
They were over performed as a less importance facility. Top right is well performance, highly importance. In this section, those facilities are included: Express check-out, Swimming pool, Games room, In-room cable television (foxtel), and In-room pay movies. They were well performance and also highly importance. Bottom left is less performance, less importance. In this section, those facilities are included: Mini-bar, Wireless broadband connection throughout hotel, Gymnasium, and Express check-in. Hotel did less performance on those facilities and also they are less importance. Bottom right is less performance, highly importance.
The Essay on Hotel Continental
Mr. Oscar Mendoza is the owner of Triumph Tours, a travel agency business that has been experiencing difficulties in getting hotel accommodations for his tour groups during the peak travel months of December, January, July, and August. In July of 1989, Mr. Mendoza read in the newspapers an advertisement for the leasing of Hotel Continental’s facilities. A 27-room hotel located in Diliman, ...
In this section, those facilities are included: Valet parking, A-la-carte restaurant, Free daily newspaper, Room service, and In-room broadband connection. Guests require highly importance on those facilities which hotel did not performance well. 3. 3) T-test results analysis The T-test result gives a conclusion of two different travelers groups. The survey which collected from different traveler type was not due to random resulting or by any chance resulting in a statistical significance.
