The article I am about to present is a good example of decision-making. The reason I chose this article is because it has a good example of a decision making to reach managerial success and it is definitely related with my course objective. From the article, I get that decision-making process is one of the most basic factors that can influence the competence of an organization and it is usually connected with the future prospects of a company. The article also states that decision-making is also a factor that can show the success of a manager or the failure of him. Although the fact that a manager must have many skills in order to succeed in his task, it is important to have good judgment in decision-making since the facts are changing day by day. This is the second reason, which shows the importance of decision-making process as the organizations are facing new challenges.
The article also handles the decisions in two categories. Programmed decisions are defined as canned responses to situations and the non-programmed decisions are the ones that are new and need creative program solving. Followings are the stages of rational decision-making model defined by the article and I think it is the strength of that article to understand the idea of decision-making.
üTo identify clearly what the problem is.
üDevelop a list of the alternatives courses of action.
üChoose a solution from the list
üImplementation
üEvaluation of the choice
I learned that at the first stage of decision-making the important fact is how the manager will understand where is the problem and they use some standards in order to analyze the problem. The second stage in a decision-making process is the development of alternatives in relation with the problem that has been nominated. This also requires for the manager to have experience and creative power. According to the article the key is to develop a list with as many choices as possible to improve the quality of the alternatives. When the alternatives are listed, the managers analyses them to choose the best alternative. The article also says that the process of decision-making is not ended after the choice is made. The next stage is implementation to understand the effectiveness of the decision. And the final stage is to monitor the success of chosen alternative, which is called the evaluation stage.
The Research paper on Decision Making and Greyhound
Greyhound Lines is a bus transportation company that had problems with operating costs and customer service. It did not have union in solving vital problems, more concretely, while Greyhound’s executive faced with these issues by reorganizing such as massive cuts in personnel, routes’ and service, along with computerization, middle managers in computer programming, human resource and terminal ...
The article also suggests managers to hire different types of people in order to improve the creativity level in the organizations. It is believed to result in different types of thinking and better decisions. Also, the computer mediated decision-making methods such as MIS, expert systems or decision support systems should be used in many situations to improve the quality of decisions according to this article.
In this article I have not seen the problems that can be occurred during the decision making process. Some of the problems may directly be related with the identification of the problem that causes alternatives to be inadequate and result in failure while choosing the best alternative or another problem might be spending too much time for the collection of facts in order to solve the problem, which will not be useful. From my perspective, the weakness of this article is not to mention those problems. However, the article consists well explanation of decision-making and its stages, which are very significant as they can change the future prospects of a company.
