Knowledge Management lets you lead change so that change does not lead you. The 10-step road map helps you to do all except which one of the following: (Points : 10) Identify knowledge critical to your business Align business strategy and knowledge management Analyze existing knowledge in your company Guarantees a knowledge management platform that is immune to technological changes down the road Learn from war stories 5. Company intangibles can include (Points : 10) Brand recognition Industry-driven vision Patents and breakthroughs
Anticipated future products All of the above 6. The problem symptom, Business strategy and IT are “not on the same page”, is associated with which one of the following drivers of knowledge management: (Points : 10) Tactic knowledge walkouts Unlearning Strategic alignment Deregulation and globalization 7. The driver, convergence of products and services, is associated with which of the following KM solution(s): (Points : 10) Relationship building based on customer knowledge A process-focused reference point for future building decisions Expertise localization
