1 INTRODUCTION
1.1 Background of the Problem
Nowadays, computerized system is the main tool that will help to lessen the work and improve data integrity. Working in a company that has no system takes a lot of time and effort to retrieve the data that they want because the large part of the process of the business is manual.
MIS (Management Information System) Office is divided into three (3) sections: Systems Development and Administration Section, Network and Technical Maintenance Section, and Education and Training Section. The project will only focus on one of the three sections, which is the Network and Technical Maintenance Section. .
MISO caters their services and requests to other Local Government Offices and National Agencies within the Pasig City Hall. Some of these departments and offices are the License Office, Treasurer’s Office, Accounting Office, National Statistics Office (NSO), etc.
Network and Technical Maintenance is having a hard time in keeping their records since all of it is written down on paper. Whenever they need to look for a specific report, they would have to go through the pile of service records in the office. This consumes too much time. All requests for peripheral devices, such as printers, keyboards, and monitors, are in the form of a letter, and all requests for services like troubleshooting and installation will either be in the form of a letter or a phone call.
The Network and Technical Maintenance Section mostly considers the allocation and monitoring of peripheral devices as their major problem in the office. Technicians cannot define clearly whether a specific peripheral device is lost, damaged, for disposal, etc.
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1.2 Overview of the Current State of the Technology
MIS Office is responsible for research, development, implementation and management of integrated computerized application system of the city government. It is in-charge of providing technical information and education to the city government employees and its constituents of all barangay through the Computer Literacy Programs.
The office is responsible for maintaining the existing data network communication in different offices where the computerized system are installed and used, and updates/coordinates with the contractor of the Network Installation for troubleshooting and preventive maintenance. It is also in-charge of evaluating, monitoring and maintaining all computer equipment and directs the utilization of Information Technology (IT) in the different government operation of Pasig City.
The department that needs to request a peripheral device is required to provide a letter of request to the Head of MIS office. If the Head of MIS office approved their request, the technician will check if the devices are available and if so, the technician will record and deploy the devices on the designated office.
Network and Technical Maintenance Section is only authorized to do all the technical support. If they are going to deploy a device, they have to record to the inventory the peripheral device that they pulled-out. By recording the device, they have to write on the log book all the information needed like type of peripheral device, serial number, name of office, borrowed date, name of technician in-charge, and remarks.
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To do technical service, the department that needs technical support will call to MIS office and request a technician. The technician should have the service slip before they go to the other department. If the problem can be fixed within the office, the technician will fill-up the form and indicate what they have done. The employee who requested for support will confirm and sign in the service slip. But if it cannot be fixed within the area, the device will be pulled-out to the designated office and will be brought to the MIS office. After bringing the device to the MIS office, the technician will record or log in the information of the peripheral device on the log book and if the device is already fixed, the technician will log-out or return the device to the office.
