Diversity means difference. It recognises that even though people have things in common with each other they are also different in many different ways. Diversity concludes of non-visible and visible which include staff members, culture, personality etc. Characteristics that are included and protected under the legislation are gender, disability, age, race, religion and belief and sexual preferences. As being co-ordinator in the day centre it is important to understand that each staff member is different which will help enable a comfortable and productive environment within the day centre to ensure each individual client feels valued.
Equality means being equal in status, rights and opportunity’s that arise in the day centre, no matter of staff members race, disability, religion, age etc. Inclusion is enuring all my colleges feel a sense of belonging, feel included, respected by my self and others. It ensures everyone has access to appropriate resources to maximise the level of work performed. There are two models
Social Model-of disability which views discrimination and attitudes and surrounding environments. it helps focus directly on the person as an individual not on their medical or disability condition. It helps concentrate on endeavouring the client has as much independence as possible. Medicine Model- is a model which focuses on individuals within the day centre that has an impairment ie mental health issues. We have many clients in the day centre with mental health issues.
The Term Paper on Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities
... day centres which carry out stimulating activities and excursions whilst offering support and care Employment The Equality act ensures individuals with learning disabilities ... medical and social models of disability Medical model of disability Under the medical model, disabled people are ... arrangements for governance. The Care Commission’s recommendations included: • services should be based on the ...
Both modles impact on individuals within the day centre on a daily basis. I can assist by ensuring all clients care plans are person centred, ensuring the clients have capacity and included them in all decision making. In my role as co-ordinator in the day centre, I am responsible to ensure everyone is treated equally. Within the company there are many legislations including the code of practice. Within my job role, I need to ensure I respect everyones equality, including their respect, dignity, confidentiality, independence etc. On a regular basis I need to ensure all clients care plans are regularly reviewed and updated , ensure complaints procedure is available, maintain clients confidentiality, ensure are care plans are securely locked away and ensure we always offer a wide variety of activity’s to ensure everyone’s needs are individually met. I need to be aware of every client and staff as an individual and ensure they are treated with respect as they are all different.
1.2 The potential barriers effecting equality and inclusion in the day centre effects all activity’s that I plan/organise on a daily basis within the unit. I need to be aware of each individuals ability to carry out tasks and provide additional support/equipment to help overcome these issues. Other barriers that I may be faced with in the day care unit could include gender, disability’s, sexual orientation, communication problems and age. Clients may also experience prejudice and discrimination. This may occur when members lack understanding and make their own assumptions up on certain clients/ groups.
Within the day centre we have a lady who is diagnosed schizophrenia and has been discriminated against in the past. Our clients can experience direct of indirect discrimination. Indirect discrimination is not always obvious, but could occur when a new client is not allowed to access the day centre’s facilitys due to culture or religion. As Co-ordinator I need to ensure that this does not occur as it can have a negative effective on the individuals health and wellbeing.
Establishing and Maintaining Good Client Relations Total Quality Management, customer satisfaction index, zero defects, client service - all are buzzwords of management in the 1990s. Yet what is all this about anyway? After all, lawyers and law firms successfully made it through the '80s without all the commotion about quality and service. Why all the fuss now? Is this just another fad, some ...
1.3 All staff including myself, needs to ensure we adhere to the legislations and polices within the day centre, which are isssued by the company. Everyone need to be aware of the importance of the documents and ensure they are aware where they can access them. As being co-ordinator, I need to ensure all staff are aware of these polices and apply them into their current job roles, This could include that they ensure their client is involved in their individual care planning and respect the clients for who they are, despite their race or cultural beliefs. I need to ensure all staff have read these polices to reduce the risks of any discrimination occurring in the day centre.
If the staff do not adhere to these polices, best practice in the day centre would not be occurring. If practice in the day centre was not being adhered to, the day centre would not be complying to the company’s polices and regulations which are also requested by N.C.C due to the day centre holding a contract with them.
3.1 The equality act covers and ensures everyone is given equal rights and opportunity within the workplace, This legislation promotes equality, diversity and inclusion by making it a requirement for all employees to practice it within the day centre. Main acts included in the equality and diversity act are- Everymember of the team must ensure they follow the codes of practice as it ensures you do not discriminate against any of the clients or colleges in the day centre. Within the day centre we have a volunteer who has special needs and I ensure all staff and clients treat her with respect and ensure they do not discriminate against her.It is important the systems are reinforced to ensure no client/colleagues is discriminated against or excluded. The human right act needs to be adhered to as it is important on how everyone wishes to be treat as an individual. As co-ordinator I closely monitor all clients and staff within the unit. I need to ensure I provide and arrange adequate training for my staff on a regular basis and ensure they are aware of any new legislations.
My absloute favorite poem we studied was “The stone” The way Wilfrid Wilson Gibson tells about the sorrow a woman goes through after the loss of her loved one is unmatched by anyone else. My third and final favorite poem was “Song” by Garcia Lorca. “Song” tells of “The girl of beautiful face” who “goes gathering olives”. The way Lorica paints a picture of content in the girl is what strikes me ...
3.2 Within my job role it is important to ensure equality is being promoted. As a co-ordinator it is important that everyone is given the opportunity to make informed decisions. As a manger within the unit, I need to identify my own personal responsibilities and liabilities under the code of conduct. At assessment, I will identify each clients individual needs and assess how their needs can be met at the day centre, should they take up placement. I need to be made aware by my manager by any changes in legislation and liase with external agencies when necessary re the progress the day centre is maintaining and identify any areas in which I have noticed that the day centre may benefit from, or may require due to changes in legislation.
3.3 Within the day centre to propose improvements in the systems I could arrange for more volunteers to do work experience within the unit including people from cultural backgrounds, participate in research work with local colleges and support groups to help my clients gain knowledge and understanding on how people live in other cultures and religions. In the day centre we celebrate most days, I could expand these celebrations and arrange culture days and celebrate on culture days. To address shortfalls in the day centre I would be closely looking at staff that I recruit in the day centre, to ensure they have relevant qualifications/ experience into the day centre and the ability to work closely in a small team with a variety of clients. Ensure I carry out and assess regular staff performance on all colleges, to ensure high level of care activities and stimulation is being provided in the unit.
4.1 At present in the day centre we currently have a lady that is diagnosed with Schizophrenia, and has previous history of putting her self in harm at home when smoking. This lady comes to the day centre three times a week and has had to be risk assessed as she is a smoker and there has been issues raised in the past. Mrs X is currently on a monitoring chart as she would sit outside all day and smoke and be unaware of any implications. Mrs X is unaware this is a dilemma to the staff as it is her decision to smoke whilst at the day centre, but professional and staff at the day centre has had to intervene as we have a duty of care to keep her safe at all times. So staff can monitor what she is smoking all cigarettes are brought in by the family and are only given to the lady one at a time. Staff also hold all lighters due to risk of harm.
The Road Not Taken There was things in life I wanted to do, but was not able. There were choices I had to make and feel that I did not make the right choice. After I look back at it years down the line, I feel that I did make the right choices and should never regret any of them, but to keep looking ahead. Two roads diverged in a yellow wood, (1) refers to Juggling a decision in your mind and you ...
4.2 Informed choice is when the client makes a decision for them selves. All clients have the right to receive information about their care they will receive at the day centre and will be involved the whole way through the assessment process. If a client is unable to make a decision an advocate will represent the individual. Professionals including care managers will carry out all capacity assessments to see if the client has capacity to make decisions. If a client lacks capacity a ‘best interests’ decision would be made by professionals and family members etc regarding treatment and care they require to aid them.
4.3 Informed choice can be effected if a client is detained under the mental health act and lacks capacity, as they are deemed to be unable to make appropriate choices to keep them selves safe. We also have a lady who’s informed choice is effected as she is unable to effectively communicate her needs, due to her being deaf anf dumb. Her social worker and family act on her behalf and make choices and decisions on her behalf, which they know are appropriate and will maximise her time at the day centre. Staff members at the day centre also make appropriate decisions for this lady, regarding her safety etc whilst at the day centre, but use appropriate aids to maximise appropriate communication.