During 2003/2004 Marks & Spencers have worked to improve their performance across their wide range of corporate social responsibility issues. THEIR Business Clothing: clothing accounts for 50. 1% of the UK sales and it’s their biggest business. Provides a wide range of clothing for women, men and children. They have 11% share of the UK marketing. Marks & Spencers Public Relations program: o Customer: I think we should keep a sales information, annual independent Survey and customer consultation and a continues research program, so we can keep a good relation with core customer to know what they are looking for.
o Employees: we should do continues surveys among our employees. We need to keep our “Confidential help line”, so we can keep improving the working environment. Also, apart from our employee magazine, I think we should send continues information about the group, send updating about some of the decisions making and benefits through their emails. o Shareholders: we have our annual general meeting. We need to improve our programme to survey shareholders satisfaction.
A good point is to have regular meeting and presentations with investors. o Suppliers, including franchisees: regular visits, meeting and discussions. Programmes to survey their satisfaction. Direct relationship with important raw material suppliers. o Community: Regular meetings with key charity partners.
The Essay on Tier Branches Employee Rbi Customer
A satisfaction mirror is based on the relationship between customer and employee satisfaction. For example, when customers are generally satisfied, employees are at least equally satisfied. When this phenomenon occurs, corporate earnings increase. However, our situation is slightly skewed from this traditional Service Profit Chain relationship. Our earnings grew 20% between 1994 and 1996 while ...
o Government: Regular meetings with bodies such as the Health and Safety Executive, environmental regulators and financial services authority. Local authority partnership on environmental health and trading standards. PROGRAMS o Organic cotton: We have increased our use of organic cotton to 3, 000 kgb. It’s still a very small proportion. Our long-term target is 5% of all the cotton we produce should be organic by 2010. Media Vogue magazine is the number one of fashion authority.
On the May issue, Marks & Spencers will be presenting the new trends for the hot summer. Vogue recently announced its record-breaking ABC figures of 206, 834, up 0. 8%, and with UK newsstand sales up to 112, 688, an increase of 3. 3%.
o Recently surveys within our customers, revealed that the most read ed magazine among our core customer is Marie Claire.
