Retail system management can be an exhausting and daunting task. However, successfully evaluating the efficiency of an organization’s operating system is necessary to ensure a smooth and efficient operating stance for any venturing company. In this example, I will discuss the evaluation of Radio Shack’s current operating system-Windows 98. It seems unbelievable to imagine a company with a reputation for embracing technology to be found running archaic operating systems like Windows 98, but it is true. An e-commerce relic operates Radioshack’s entire point-of-sale and backroom functions.
However, if you take into consideration the size of Radioshack’s organization numbering over 8000 stores, it becomes clear as to their motives. An operating system upgrade would be expensive, time-consuming, and risky. In spite of any potential benefits gained, Radio Shack has opted to not fix what is not broke. Radio Shack, as mentioned previously, utilizes Microsoft Windows 98 on all store terminals.
Consequently, there are a myriad of applications necessary to maintain store accounting, inventory, and appearance. These applications include an internally developed program call Tag Wizard, an inventory control program, an enterprise solution named ACRWin and Radio Shack Online. All of these components are essential to contributing and maintaining the store’s profitability. One element in the decision to not upgrade operating systems is the potential incompatibility of these programs with a newer system. Even one hour of downtime nationwide incurred by such an upgrade could potentially cripple Radio Shack’s profitability. Despite this risky conclusion, Radio Shack could benefit from the investment of newer technology in a variety of ways.
The Term Paper on Operating System Integration
There is no universal definition of what is an operating system. An “operating system (OS) is a set of basic programming instructions to computer hardware, forming a layer of programming code in which most other functions of the computer are built” (Palmer and Walters, 2). Another definition of operating system “is a program that acts as an intermediary between a user of a computer and the ...
First, a newer operating system can deliver better access to input and output devices. With bar code scanners, inventory guns, computer demonstrators, and order processes all running as separate entities, a system such as Windows 2000 could integrate the entire package. The days of using one terminal to enter a customer sale, and yet another to create merchandise tags and still yet another to reconcile inventory could be over. Secondly, an improvement in controlled access to files is needed and a new operating system could deliver this function. Currently, when a Radio Shack user logs in to an ACRWin terminal, they have free and complete access to all information. Windows 98 and ACRWin’s inability to mesh with each other allows a user to create the same transaction as a manager.
This creates an unacceptable problem. There is little security provided from an unruly employee. Lastly, Radio Shack’s current operating system lacks adequate error detection and response. The system frequently crashes because of Windows 98 and its inability to handle the load of ACRWin.
Any error detection that does happen is cryptic and tells the user very little about how to resolve the issue. In addition, in the unlikely event a user does ascertain what went wrong, the system labors when resetting itself. In conclusion, I do feel Radio Shack has some justification for delaying an upgrade. However, I also feel an upgrade can serve many benefits as I have already discussed. By controlling access to certain files, increasing efficiency, and resolving system errors, Radio Shack could better ensure a smoother and more efficient operating stance for themselves. Doherty PAGE 2.
