Organizational Behavior Terminology and Concepts University of Phoenix Online MGT 331, Organizational Behavior August 28, 2005 Organizational Behavior Terminology and Concepts Organizational behavior is the behavior of individuals, either one or a group. It is not the behavior of an organization, but rather the behavior of the people in an organization. This can be anywhere from a family at home to a church to a work group within a company. Some of the challenges that make behaviors challenging in today’s workplace are high performance, ethical behavior, productivity improvement, technology utilization, quality, diversity, work-life balance, and the global economy, (Schermerhorn, 2003, P. 1).
Starting with Garrett through the many merges and acquisitions to Honeywell, we have gone from the good ol boy behavior to a global corporation that for the most part as sound behavior.
We are not prefect, if there can be such a thing, but we a continuing improving our behaviors as individuals. Those individuals whose behaviors are less then required and terminated. Our workforce comes from many cultures and the barriers can cause problems at times. It is the speed in which those barriers are knock down that will make us more successful. As a manger and the more I learn about the different behaviors and the actions of them the better I can correct problems as they arise. Organizational culture is having the same actions, values and beliefs in a group.
Aggression is a behavioral characteristic that refers to forceful actions or procedures (such a deliberate attack) with intentions to dominate or master. It tends to be hostile, injurious, or destructive, and is often motivated by frustration (The Merriam-Webster Dictionary, 1995). For an individual, aggressive behavior is considered understandable and normal under appropriate circumstances, but ...
Again this can be as small as a family and the culture that it lives by and as large as a country and the culture they live by. In the readings I read that in Japan, they have to change their culture as we did many years ago with the emergencies of women in the workplace. In the U. S. and the passing of women rights, the Japanese culture was men first, followed by women. With companies now operating in a global setting we are learning more and more about each others cultures and understanding how to act and understand behaviors of each culture.
Within a culture you may have subcultures that have many of the same beliefs as the majority, but have things that are totally different. Within Honeywell we have a global culture with many subcultures. Within our campus the belief and actions of the Engineering group is slightly different then the manufacturing community although we all share the same organizational beliefs and goals. There are fewer differences within a manufacturing department and all manufacturing departments are very similar. Diversity as defined in our material is the differences based on gender, race, ethnicity, age, and sexual orientation.
Today’s workforce is forever changing and more importance is put on the managing of a diverse work group. Thinking of it as each person in a spur on a gear and each person is different by the above definition. The gears most align and blend to make the organization move forward, (Schermerhorn, 2003, P. 1).
Within my department we are not as diverse as other areas but we do have individuals of different age, sex and race. We were a male oriented department until recently and we have had to make adjustments to our behaviors with the addition of a female employee.
She was very quickly accepted into our department very quickly. Even though we have people of different races and backgrounds we have never had an ethnicity issue. What may be a problem with our building is the age average age of employees. When I started with Honeywell in 1990 our average age was 32, now it is 49 years old. What has caused this is the many slow downs in the aerospace industry and each time there is a reduction it is the less senior people leaving. We are developing an age problem of older people ready to retire and losing the skills they take with them.
Understanding how culture affects Communication comprehending the verbal and nonverbal meanings of a message is difficult even when communicators are from the same culture. When they come from different cultures, special sensitivity and skills are necessary. Every country has a unique culture or common heritage, joint experience, and shared learning that produce its culture. Their common ...
Communication is the transfer of information in either a written or verbal form or by pictures. Managers spend a lot of time receiving different kinds of communication and analyzing the information and then passing forward the necessary information to others. This can be done either informally or in a formal setting. Since many organizations are becoming more global, communication becomes a problem with the language barrier. Also with the new technology and software on the market, communications can now be faster and sometimes even live with people across the world. The problem may be that even if there are plenty of forms of communication, you have to make sure that the information that is given is understood.
This is sometimes hard. Group size plays an important part of the level and success of communication. The larger the group, the more difficult it makes it to give the information and lot lose people. A good tool in building teams is to make them cross-functional; this helps everyone learn from each other about how different functions work. I have found that in my job difficult with the language barrier. I often have to have people repeat or slow down when they speak as to be able to understand them.
I often see that when someone of upper management speaks to the manufacturing employees they speak at a level that is not understood and leaves people wondering what was said. The great thing I have learned is that you must know who your audience is and tailor our communication for that group. Organizational effectiveness and efficiency on an individual level would be does the person understand the goal of the work, what tasks need to be performed, do they have needs, what are their abilities. If an individual is given expectations and has all the tools required they should be effective and efficient. One thing that lacks is a good feedback loop.
Communication Report Effective Communication Changes the World This flowing report takes a look at some of the methods of communication observed at Liberty Bell Component Inc. over the past seven weeks. The report may discuss three communication models: 1) an external email message from LBC's sales department. LBC use email to communicate with their customer mentioned that they were offering a ...
This feedback must go in both directions. If the manager sees problems then he should give the employee feedback as to the problem and also be willing to help correct the problem. Also as an employee, it is their responsibility to inform the manager of problems in meeting expectations and even offers ideas on fixing the problem or issue. It is up to the manager to take this feedback and make necessary changes.
As a manager in a manufacturing area I give feedback on the spot as it is fresh in everyone’s minds. Not only do I give positive feedback but when there is the need for negative feedback that I try to do in a positive manner. There are times though that it is hard to put a positive spin on everything. We track effectiveness and efficiency per each operator on a daily basis and look for patterns that need to be addressed.
We also look at process efficiencies to work on for improvements. Organizational learning is described as the process of acquiring knowledge and utilizing information to successfully change circumstances. This is done so the organization continues to grow and make improvements that will help them be more successful and allow for more profit. An organization learning the effect they make on the community and environment where they are located will also give them support from the people in the community. The global economy is also changing on how we learn.
We must learn more about different parts of the world and understand the cultures in which we want to do business if we are to be successful. Not only do we need to learn but within a company you should communicate best practices so others may reap the improvements made by others and time and money is saved by not repeating experiments. At Honeywell, it is open for anyone to learn form a variety of topics. This class is funded by Honeywell, and also there are many internal classes given to whom every wants to improve there skills or knowledge. Not only are there voluntary classes, but there are required training classes in such things as safety and quality. This class I hope will better prepare me to be a more effective and efficient manager by allowing me to better communicate with a diverse workforce who will allow us to grow as individual and as a team and allow us to continue to better our organization and providing for our families.
Learning with 'real-life' or 'lived' cases may be new to many students and somewhat confusing, likewise case tutors are rarely in full agreement as to the 'essentials of the case process' to be used. The ideal 'Calgary Case' is yet to be defined (or perhaps should not be) and this is not an attempt to do so. Rather, I have complied a collection of resources that overlay the 'Suggested Case Format' ...
References: Schermerhorn, John R. , Hunt, James G. , Osborn, Richard N. (2003).
Organizational Behavior (8 th edition).
New York: John Wiley & Sons, Inc..