Playing the role as a counselor for the first time I was very nervous. Once it was clear that the client felt comfortable, I begin getting involved in my basic counseling skills, such as attending, rapport building, listening, paraphrasing and summarizing what my client was saying. I then begin demonstrating my proper attending skills. This gave my client a sense of confidence and invited her to reveal more to me. I knew that my responses were going to be the key in getting my client to go deeper and explore further.
As the counselor I asked additional questions to get my client to explore the issue further, thus revealing more key information. Internal Dialogue According to “” (1993), “Agreeing with client in this instance would make me, the counselor, appear as though I have all the answers and that I am in a superior role. I am not here to judge or tell the client what is right and wrong. The client needs to come to his/her own conclusions and I am to facilitate or guide them” ().
Summary of Feedback
The feedback on March 11, 2014, from my team (B) Cheryl, Al, Blanca and Sotha according to the Counselor Observation form was as followed: Facilitative Behaviors Good eye contact Attentive body language Effective tracking Open-ended questions Content paraphrase Reflected feeling Facilitated exploration Explored client meaning Appropriate self-disclosure Nonfacilitative Behaviors Inappropriate interruption There were no additional comments on my feedback from my team form week #2 .
The Essay on Maintaining Good Client Relations
Establishing and Maintaining Good Client Relations Total Quality Management, customer satisfaction index, zero defects, client service - all are buzzwords of management in the 1990s. Yet what is all this about anyway? After all, lawyers and law firms successfully made it through the '80s without all the commotion about quality and service. Why all the fuss now? Is this just another fad, some ...
