Role of interpersonal skills in healthcare The importance of interpersonal skills in healthcare can hardly be overestimated. In the field of nursing, healthcare workers ability to find a psychological contact with patients accounts like no other factor for their professional success. It has to be remembered at all times that the most of hospital patients are quite psychologically unstable and it takes an extra effort, on the part of doctors and nurses, to establish a bond of trust with them. There are many cases when patients with even incurable illnesses can successfully deal with their problem by cheer will power. For example, as long as patient is strongly convinced that some particular pills are going to help him, they really will, even though they might not be containing any medicinal ingredients at all. It goes without saying that it is very important to keep patients in good spirits, while theyre at the hospital, as only this sometimes can guarantee that they will act according to doctors wishes, after being diagnosed.
It is crucial that treated people feel that hospital staff is genuinely concerned about patients well being. In order to gain patients confidence, doctors and nurses need to be a good listeners. Even though it sounds easy, sometimes hospitals personnel simply has no enough time to appear as being really attentive towards its patients. In multicultural societies, many elderly patients inability to speak English only adds to this problem. Still, regardless of peoples cultural backgrounds, they need to be able to express their thoughts. In such cases, the knowledge of foreign language isnt even necessary, as patients stories usually only have a few topics, around which they revolve.
The Essay on Middle Class Hospital Doctors Medical
Operating Strategy Apollo Hospitals, India Considering the elements of a strategic service vision, the following are the factors applicable to the Apollo Hospitals of India. The service vision framework are according to an exhibit from 'Lessons in the Service Sector' by James L. Hesketh, Harvard Business Review, March/April 1987, p. 120. 1. Target Market segments. Population Statistics: Population ...
In this respect, healthcare workers dont have to be really interested in listening to patients constant whining; yet they must appear as such. Sometimes all that it takes for doctor to find a communication link with every particular person is to remember such persons name. Ill people are very much the same as children they need to feel being special all the time. The language barrier is only one of many factors that might complicate communication with patients. Many elderly people simply dont want to accept the fact that theyre being under doctors authority, while at the hospital. Some of them get very angry over feeling of helplessness.
In cases like this, such patients need to be given an opportunity to prove to themselves and others their usefulness. Cultural factor is also very important. It is no secret that some Asian cultures are extremely hierarchical and very often ill person would rather go without being given medical assistance than to be told what to do by younger hospital worker. It appears that the best way to deal with situations like this would be passing over necessary instructions to such patient through member of family or someone of the same age. Doctor cannot gain patients trust without knowing how to establish an eye contact. Just as every irrational factor, this might be only the one that would guarantee patients trust. Ill people are especially sensitive towards lies and they subconsciously look for any signs of deceitfulness in their relations with hospital workers.
Doctor will never be able to convince patient that his health condition began to improve if he doesnt look in patients eyes, while conveying good news. But again, it needs to be remembered that an eye contact between people has different meaning in different cultures. In European culture, the eye contact has always been an important component of verbal interaction between people. Yet, in many non-white cultures, such contact is often unwanted as it thought to be sexually suggestive. Despite this, usually colored people dont get too upset when white person establishes an eye contact with them, even though itd be different if another colored person tries to do the same. I share the opinion that doctors and nurses always need to attempt establishing an eye contact with patients, even though there is always a chance that this might be interpreted wrongly. There is a tendency among health care theoreticians to exaggerate the importance of ethnical factor in relations between doctor and patients, in recent times.
The Essay on Informed Consent Doctors Patients People
Informed Consent A legal document that has been written and processed through the courts is called Informed Consent. An Informed Consent Document requires that doctors give all patients important information about his / her own procedure before the surgery or the treatment takes place. The following four items are important factors in the Informed Consent: 1. the nature of the treatment / surgery ...
In my opinion, people that undergo medicinal treatment are the least concerned with issue of ethnicity. All they want is to begin feeling better as soon as possible. The issue of etiquette in healthcare derives from the fact that the risk of infectious diseases spread needs to be reduced at any cost. At the same time, people who are sick can under no circumstances feel as being inferior, because of that. When giving treatment to patients, healthcare personnel must wear a protective respiratory mask at all times. A special consideration needs to be given to segregating those with clear symptoms of infectious diseases. If this cant be done, such people have to be given an instructions to stay at least a few meters away other patients and hospital workers. Healthcare workers need to be especially sensitive when it comes to the rules of etiquette. The Hippocratic oath is meant to enforce this.
First of all, healthcare workers must be discreet. The issue of individuals health is very emotional and there can be a lot of damage done when there is an unwanted information leak occurs about ill persons condition. There is still much arguing is going on about whether person in hospital has the right to know all the truth about his health problems, even if itll lead to the worsening of patients condition. I personally think that individual approach has to be applied in every particular case. The further our healthcare system advances, the more doctors and nurses need to be in possession of basic interpersonal skills. This will make it much easier for them to establish an emotional trust with their patients, which is crucial when it comes to providing an effective medical treatment.
The Essay on The Stolen Generation and Their Impact on Healthcare
This essay will be in relation to the Aboriginal and Torres Strait Islander people and the impact on their healthcare. The issues that will be discussed continuously throughout this essay are the stolen generation and how much of a major impact this event had on their indigenous culture, their health and their lifestyle. From the years 1910 right up to the 1970’s 100,000 aboriginal children were ...
Listening, communication, eye contact have to be applied as complex, in order to be successful. The rules of etiquette are to have regulatory function. So far, there are no specific standards of what can be considered as appropriate and not in gaining patients trust. The issues of ethics and healthcare come hand in hand
Bibliography:
Galanti, Geri-Ann Caring for Culturally Diverse Patients at Home. Home Health Care Consultant, Vol. 6, No.
1, January 1999, pages 33-34. Khan, Razia Building communication and interpersonal skills Nursinng-Standard.Co.Uk 13 Oct. 2005, 2002. http://www.nursing-standard.co.uk/students/khan.as p.
