For this assignment I am required to produce an information leaflet, for a newly appointed manager, which will describe how to plan for effective selection interviews in order to appoint the perfect individual/s for the job. My chosen organisation is Tesco who conduct different selection processes for different jobs; I will be concentrating on the floor manager of a Tesco store.
Newly appointed floor managers for my chosen organisation Tesco will have to plan ahead, communicate effectively and make discuss selection and decision making. One of the main things the manager has to do before the selection process even starts is prior planning, below is what the manager has to do before the interview takes place:
– The manager of Tesco has to plan prior to the interview; he/she has to select the interview panel. The manager of Tesco can select a supervisor and executive manager for the panel as these people are already working within the store and the manager doesn’t have to go and get other human resources from headquarters which waste valuable time. Having a interview panel is effective as it makes sure discrimination against the applicant/s doesn’t happen and also the panel can check if the level of techniques such as communicational skills are used throughout all the interviews, it makes sure standards don’t slip.
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– Types of interview: The manager has to decide what sort of interview he/she will have to under take, considering in this case the manager is a Tescofloor manager he/she should only consider group interviews if employing staff on a large scale such as floor staff, (shelf stackers, costumer service assistance etc) this will save time as larger number of applicants are interviews quicker, however, having group interview means not all skills of an individual may be known to the manager but this does not matter as much as these applicants are only floor staff.
Also one-to-one interviews should be considered because these interviews discover a lot about the applicant as it is only one person and not a group, a one-to-one interview is suitable for a higher ranking job such as assistant manager as more skills are required compared to a shelf stacker. Tesco’s do not need to conduct any other types of interviews such as telephone interviews because it is not suitable for the job they advertise.
The amount of stages in the interview has to be considered, for Tesco the manager has a choice between singular staged or multiple staged interviews, it is suitable to have a multiple staged interview which Tesco currently do than a one staged interview, more stages means the applicant goes through intense testing and interviews meaning he/she is more likely to be suitable for the job. Doing a singular staged interview doesn’t find out all the skills of a person and the wrong person may be selected for the job and also that person may perform bad on that one interview, whereas, having more than one stage means the performance can be averaged which is more fair. However, the more stages in interviews the more time, so, the manager has to consider time as it will take more time for multiple staged interviews.
Other selection methods will have to be considered, Tesco currently undertake Psychometric Tests which measure the sensitivity or memory or intelligence or aptitude or personality of the applicant, this should be undertaken by the floor manager of Tesco’s as most of the staff will need good personality, memory etc for their job as they will be working with costumers. There are also multiple choice questions which are a series of question and usually four possible answers where one answer is correct, this usually finds out the technical knowledge of the applicant of the job.
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Finally, the manager must consider during the planning equal opportunities, he/she will have to undertake measures to make sure each applicant is treated equally and not discriminated; having an interview panel solves this problem as there is more than one person conducting the interview and less chance of discriminations. Also, a tape recorder can be used so if the applicant protests to the way he/she was treated, the tape can be used as evidence.
Communicational Skills
The manager has to consider his/hers/interviewers communicational skills; this is a vital role in an interview as it can make the applicant reject the job due to inappropriate language used. Firstly, the manager has to decide whether to use effective, ineffective or a combination of both questions because asking too many ineffective questions may bore the applicant, whereas, having too many effective questions may make the applicant feel uncomfortable, so, I would recommend to use a combination of both effective and ineffective question so the applicant is neither bored or uncomfortable throughout the interview.
As the floor manager will be looking for certain skills from his potential employees, asking various types questions would be ideal to find out the skills, this is an indirect way of knowing the applicants skills and is another way to check the applicant is not lying about his/her skills, a direct way of finding out about the skills is to look at the applicants CV, ask previous employer and/or ask direct questions to the applicant. I would recommend the manager to use various types of questions, below is what the manager should use or tell the interviewer to use during the interview itself:
– Open questions – These are questions without a particular answer and makes the applicant feel less under pressure as its an indirect question, an example of an open question is ‘Why do you want the job?’ or ‘How do you handle stress?’, the advantage of using these types of questions is that it lets the interviewer know the creative side of the applicant and is a way not making the applicant uncomfortable.
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– Closed questions – These are basically yes or no questions. They are very direct and I wouldn’t recommend the manager to make use of these very much as they make the applicant feel uncomfortable, however, they do find out the relevant information and an example of a closed question is ‘Do you have a criminal record?’ or ‘Can you work in a group?’.
– Hypothetical/ Situational – These are similar types of questions, these are used to see if you would do the right thing during a situations e.g. the interviewer may ask ‘what would you do if you saw someone stealing?’ this would be an ideal question as this person would be working in Tesco’s were
stealing is quite common and the applicants answer should be something like ‘I would inform security’ instead of saying something like ‘ I would ignore it’ which would send the wrong message out to the interviewer.
The manager has to consider how personal information such as criminal records could be checked; he/she could either directly ask the applicant during the interview, check the applicants CV before the interview and/or check with the criminal records bureau to confirm any spent convictions.
The manager of Tesco’s will also have to make sure the interviewer or himself make use of good body language, this means using the right tone of voice and not being rude, this makes the applicant feel welcomed and feel he/she is an ideal environment rather than in an environment where he/she is under pressure. At the same time the manager has to make sure that the interviewer listens to the applicant, it is always important to ask the applicant if he/she has anything to say rather than ending the interview with a ‘goodbye’. Furthermore, the interview is about the applicant not the interviewer, so, the applicant should be speaking more than the interviewer, and about 80% of the interview should be the applicant speaking.
Analysis and summarisation of information gathered in the interview is vital as it is needed during short listing candidates, there are several ways in which the interviewer can gather information, firstly via a tape recorder, and this does not waste the interviewers’ time as he/she doesn’t have to write much down. Secondly, the interviewer her/himself can simply use a pen and paper to gather information during the interview, however, this is time consuming and all information may not be accurate and finally, there could be two interviewers, on asking questions and the other gathering and analysing information, this is a good idea as this system also makes sure discrimination doesn’t take place.
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