I. Background of the Case
Skilled care Pharmacy, located in Mason, Ohio, is a $25 million privately held regional provide of pharmaceutical products delivered within the long-term care, assisted living, hospice, and group home environments. The following products are included within the service: Medications and related billing services
Medical records
Information systems
Continuing education
Consulting services to include pharmacy nursing, dietary, and social services The key customer groups the Skilled Care provides services to include the senior population housed within the extended and long-term care environments. Customers within this sector depend on Skilled Care to provide their daily pharmaceutical needs at a competitive rate. Because of the high risk factor of its business, these needs require that the righht drug be delivered to the right patient at the right time. Moreover, depending on the environment being served, different medication dispensing methods maybe used such as vials, multidose packaging, or unit dose boxes. Also, depnding on the customer ttype, specific delivery requirements may be implemented to better serve the end user. Skilled Care’s dedication and commitment to continuoud quality improvement is evident throughout its internal and external operations.
By reflecting on the principles needed to attain quality success across all level of customers. Skilled Care’s employee population includes the culturally diverse associates committed to a substance free workplace. The team includes associates with all levels of educational training representing many of the following disciplines: pharmacists, pharmacy technicians, medical data entry, accountants, billing especialists, nurse, human resources, sales/marketing, purchasing, etc. At times, multifaceted work teams are formed through cross-functional approaches to complete the tasks at hand. Skilled care’s deliverables are generated from its sole 24,000-square foot location in mason, Ohio. The pharmacy, which is open 24 hours a day, 365 days a year, is secured by a Honeywell alarm system.
The Essay on Customer Care Organization Service Important
Following the article in the Standard Newspaper dated 8/07/1998 on "Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations. Customer Care is an important point in management and should be carried out by any manager within any business ...
The company’s primary technology rests within its pharmacy software, Rescot. This system enables Skilled Care to process, bill, and generate partinent data critical to the overall operations of the company. Other partnership have also been established within Skilled Care’s multidosed packaging capabilities and wholesaler purchasing interface. SCP utilizes the Internet for publishing partinent information and news as well as hosts a web-enabled customer service application called Trck-It to report specific information about customer issues for companywide resolution. Advantages of e-commerce include quicker customer service response time for all areas of service including placing the order, pharmacist’s review, delivery, and billing of the product.
II. Problems
Skilled Care Pharmacy faces key strategic challenges that are follows: Is the financial structure of the health care is rapidly evolving? Is there a shortage of licensed pharmacist personel at the Skilled Care Pharmacy? How does the constant evolution of medical practice affect the Skilled Care Pharmacy? How can the Skilled Care Pharmacy decrease their employee retention at all levels? These, as well as future challenges, are always balanced with the responsibility to the stakeholders.
III. Areas of Consideration
This case of Skilled Care Pharmacy considered (4) four factors can be a cause of their problems and this are:
The Essay on Medicine and Skilled Care Pharmacy
I. Statement of the problem How can Skilled Care Pharmacy improve their strategy from the rapidly evolving financial structure of health care, constant evolution of medical practice, employee retention and shortage of licensed pharmacy personnel? II. Objectives * To retain employees. * To identify ways to keep up with the constant evolution of medical practice. * To address the shortage of ...
Global Respnsibility
Consumer Awareness
Globalization
Work Place of the Future
IV. Alternative Courses of Action
In this case, I created at least (3) three alternative solution to solve the problems of Skilled Care Pharmacy. a.) The SCP must be fully aware of the global impact of its local decisions and realize that as demand grows for the planet’s finite sources, waste is increasingly unacceptable. It involves human rights, labor practices, fair operating practices, consumer interests and contributions to society. b.) The SCP must be quick when responding to their customer’s concerns and match their products to customers’ wants and needs, or risk having their customers defect to a competitors.
c.) SCP have to contend with a growing number of competitors and sources of lower-cost labor and assume risks associated with global supply chains. They will need to become more flexible with how and where their workforces operate. They will need a greater investment in training and education, and a place greater emphasis on professional certifications, which will evolve based on their demands for demonstrated competemcy from its employees.
V. Conclusions
I therefore conclude that the SCP has their edge in terms of customer service as well as in the inventory of their medicines. But I also found out that there is a shortage of licensed pharmacist personel and the growing number of competitors is evolving, lastly the pharmacy increases their employee’s retention.
VI. Recommendation
Within the review of the findings I recommended the ‘letter c’ in my alternative courses of action, because it is the most helpful solution and the best way to solve the Skilled Care Pharmacy, it says that “SCP have to contend with a growing number of competitors and sources of lower-cost labor and assume risks associated with global supply chains. They will need to become more flexible with how and where their workforces operate. They will need a greater investment in training and education, and a place greater emphasis on professional certifications, which will evolve based on their demands for demonstrated competemcy from its employees.”
The Business plan on Customer Oriented Value Analysis
Customer Oriented Value Analysis The Home Depot, Inc SWOT Analysis Strengths Well-known and well-recognized brand name. The Home Depot, Inc. is one of the largest diversified wholesale home improvement distributors in America: it is the second largest retailer in the United States and the third largest retailer in the world. The company operates a number of stores, EXPO Design Center locations, ...
