“I don’t want to hear your excuses. Just get those planes in the air,” john Vaz was screaming at his gate manager. As head of American Airlines’ operations at the Mexico City airport, Vaz has been consistently frustrated by the attitude displayed by his native employees. Transferred from Dallas to Mexico City only three months ago, Vaz was having difficulty adjusting to Mexican style of work. “Am I critical of these people? You bet I am! They don’t listen when I talk. They think things are just fine and fight every change I suggest. And they have no appreciation for the importance of keeping on schedule.”
If Vaz is critical of his Mexico City staff, it’s mutual. They universally dislike him. Here’s a few anonymous comments made about heir boss: “He’s totally insensitive to our needs.” “He thinks if he yells and screams that things will improve. We don’t see it that way.” “I’ve been working here for four years. Before he came here, this was a good place to work. Not anymore. I’m constantly in fear of being chewed out. I feel stress all the time, even at home. My husband has started commenting on it a lot.”
AN ISO 9001 : 2000 CERTIFIED INTERNATIONAL B-SCHOOL
Vaz was brought in specifically to tighten up the Mexico City operation. High on his list of goals is improving American’s on-time record in Mexico City, increasing productivity, and improving customer service. When Vaz was asked if he thought he had any problems with his staff, he replied, “Yep. We just can’t seem to communicate.”
The Essay on Time Soccer Don Improve
For my 8 week training activity, I choose to practice soccer to improve various aspects of my physical health. I will try to improve my endurance most importantly. I feel that it is the my weakest physical aspect. I will practice soccer dribbles, because they obviously require technique, I will also practice to move with and without the ball at my control. It is not easy to do, but eventually, I ...
Questions:-
1. Does John Vaz have a communication problem? Explain.
2. What suggestions, if any, would you make to John to help him improve his managerial effectiveness?
3. Ineffective communication is the fault of the sender. Do You agree or disagree? Discuss.
4. What can you do to improve the likelihood that you r communication will be received and understood as you intend.
CASE –2 (20 Marks)
The reality of software development is a huge company like Microsoft-it employs more than 48,000 people- is that a substantial portion of your work involves days of boredom punctuated by hours of tedium. You basically spend your time in an isolated office writing code and sitting in meetings during which you participate in looking for and evaluating hundreds of current employees and potential employees. Microsoft has no problem in finding and retaining software programmers. Their programmers work for very long hours and obsess on the goal of shipping product. From the day new employees begin at Microsoft, they know they are special. New hires all have one thing in common-they are smart. The company prides itself on putting all recruits through a grueling “interviewing loop”, during which they confront a barrage(an overwhelming number of questions or complaints) of brain-teasers by future colleagues to see how well they think. Only the best and the brightest survive to become employees. The company does this because microsofties truly believe that their company is special. For example, it has high tolerance for non-conformity, would you believe that one software tester comes to work everyday dressed in extravagant Victorian outfits? . But the underlying theme that unites Microsofties is the belief that the firm has a manifest destiny to change the world.
The least important decision as programmer can have a large importance which it can affect a new release that might be used by 50 million people. Microsoft employees are famous for putting in long hours. One program Manager said “In my First Five Years, I was the Microsoft stereotype. I lived on caffeine and vending-machine hamburgers and free beer and 20-hour work-days……I had no life…..I considered everything outside the building as a necessary evil”. More recently things have changed. There are still a number of people who put in 80-hour weeks, but 60 and 70 hour weeks are more typical and some even are doing their jobs in only 40 hours.
The Essay on Microsoft The Company
Microsoft: THE COMPANY The thought of forming a company which supplies its customers with software, was a great idea--especially coming from a college dropout. Bill Gates, along with high-school friend Paul Allen, formed a software company in 1975. From the beginning, Microsoft had a tremendous potential to become a very successful corporation. Beginning with a revenue of sixteen thousand dollars, ...
No discussion of the employee life at Microsoft would be complete without mentioning the company’s lucrative stock option program. Microsoft created more millionaire employees, faster, than any company in American history-more than 10,000 by the late – 1990’s while the company is certainly more than a place to get rich, executive still realize that money matters. One former Manager claims that the human resources’ department actually kept a running chart of employee satisfaction versus the company’s stock price. “When the stock was up, human resources could turn off the ventilation and everybody would say they were happy. When the stock was down, we could give people Massages and they would tell us that the Massages were too hard.” In the go-go 1990’s, when the Microsoft stock was doubling every few months and yearly stock splits were predictable, employees not only got to participate in the Microsoft’s manifest destiny, they would get rich in the process. By the spring of 2002, with the world in a recession, stock prices down, and the growth for Microsoft products slowing, it wasn’t so clear what was driving its employees to continue the company’s dominance of the software industry.
Questions:-
1. If you were the programmer, would you want to work at Microsoft? Why or Why not? 2. How many activities in this case can you tie into specific motivation theories? List the activities; list the motivation theories, and how they apply. 3. As Microsoft continues to get larger and its growth rate flattens do you think Management will have to modify any of its motivation practices? Elaborate. 4. Can money act as a motivator? Explain.
CASE-3 (20 Marks)
Merlyn Monroe is not a complainer. If she has a major ache, she usually suffers in silence. Although her employer, Atlantic Mutual Insurance, has an employee assistance program- to provide emotional and psychological support in the work plan. She certainly never thinks of using it, even if she did have a worry on her mind. “They say its confidential but who really knows? Asked Ms. Monroe’, an administrative assistant at the insurance company.
But Merlyn Monroe’s life changed on September 11, 2001. Her office at 140 broadway in New York City, was near the world trade Center. She watched the whole thing from her 50th Floor office window.
The Term Paper on Ecommerce Companies And Stock Valuations
eCommerce Companies and Stock Valuations 1. Introduction A hot topic in today’s business culture is eCommerce. Experts argue about whether eCommerce will change business, whether or not it is a fad, and what viable strategies there are in a business world that is changing at the speed of idea generation. One thing that nobody argues about is the fact that eCommerce oriented companies have stock ...
Ms.Monroe had never seen so much destruction in her life. She had never seen such a horrific terrorist attack. Nor had she forced her to relieve 9/11 over and over. Everything she talked to people they wanted details, which made it worse for her. She had so much anger about what had happened to her life and lives of so many people and the city where she worked for 40 Years.
Two weeks after 9/11, Ms.Monroe was still suffering after effects. Even though she lives on state Island and Atlantic Mutual’s offices have been temporarily relocated to Madison, New Jersey, not an hour goes by when she doesn’t have flashbacks of her experiences of 9/11. Questions
1. What should Atlantic Mutual Management do, if anything, to cope with the aftereffects of 9/11?
2. How long would You expect employees to be adversely affected by 9/11 if a company provides no formal assistance for dealing with anger and stress? 3. What, if anything, should Management do about employees who appear to be suffering from such kind or trauma and stress, but will neither admit it nor accept help from their employee? 4. Outline the role of HR specialist in providing a safe and healthy environment for employees. CASE – 4 (20 Marks)
Patil, RK Materials, is very angry, anxious and restless. He bumped into Mehta , RK Materials, threw the resignation letter on his table, screamed and walked out of the room swiftly. Patil has a reason for his sudden outburst. Details of the story will tell the reasons for patil’s anger and why he put his resignation, only four months after he took up his job. In the year 2000 Patil quit his prestigious Mittal plant at Vishakhapatnam. As a manager Materials, Patil had various powers like he could even place an order of materials worth Rs.50 Lakhs. He required nobody’s prior consent.
Patil Joined a pulp-making plant located at Kerala, as RK Materials. The plant is part of a multi-product and multi-plant conglomerate owned by a prestigious business house in India.The perks, reputation and designation of the conglomerate attracted Patil away from the public sector steel monolith.
When he joined the eucalyptus pulp making company, little did Patil realize that he needed prior approval to place an order for materials worth Rs.25lakh. He thought that he had the authority to place an order for materials by himself worth half the amount of what he used to as at the Mega Steel maker. He placed the order, materials arrived, were received, accepted and used up in the plant. Trouble started when the bill for Rs.25 lakh came from the vendor. The accounts department withheld the payment for the reason that the bill was not endorsed by Mehta. Mehta refused to sign on the bill as his approval was not taken by Patil before placing the order. Patil felt very angry and cheated. A brief encounter with Mehta only made the situation worse. Patil was rudely told that he should have known company rules before venturing. He decided to Quit.
The Essay on Tree And Plant Life Survey
In this experiment, conducted by Mr. Luckinbill's AP and Advanced Environmental Science class, our goal was to take a trip into the woods behind the Blue Mountain High School and identify and find the relative dominance and density of the tree population and to identify the plant life as well. I believe that we will have found mostly oak and pine trees in the forest, at first glance, they seem to ...
Questions:-
1. Do you think the company has any orientation programme? If Yes, discuss its effectiveness. 2. If employees were properly selected, there should be no need for an orientation programme”. Comment on the statement.
3. If You were Patil, how would you react to the above situation? 4. Discuss the purpose of orientation. What are various requisites of an effective programme
