Success Enterprises is a medium sized sanitation company which provides services such as the collection and disposal of household refuse and garden trimmings. The General Manager is Mrs. Karen Deen, a very ambitious woman, who started this business from the ground up with her own savings. Mr. Deen is also co-owner of the business but he plays a very inactive role in the company.
Success Enterprises is faced with many problems. The main problem in this case is the lack of disciplinary actions on the part of the General Manager. However, there are other issues in this company. These issues are as follows:
a. Sympathetic General Manager who is afraid to enforce rules
b. Lack of supervisors
c. Rotation of supervisors
d. Misuse and theft of company assets
e. Unclear unity of command
f. Inappropriate hiring methods
These issues have created the following:
a. Inefficiency and poor customer service
b. Loss of money
c. Loss of respect from staff
In all organizations, disciplinary actions are necessary to ensure efficiency and respect, however, in Success Enterprises, this is not so. The General Manager does not implement any policy for disciplinary action and this creates problems. When Mrs. Deen received complaints about workers from Checkers and Supervisors, she simply relocated the workers to another area and issued repeated warnings. No suspensions or terminations were issued. Workers who had been found pilfering was not terminated or suspended, instead Mrs. Deen allowed them to stay. As a result of the lack of disciplinary action and a very sympathetic General Manager, workers began abusing the system.
The Essay on Ethics Issue Paper Allstate Company Code
Ethics Statement While working for Allstate Insurance Company in the Accounting Department for over 18 years, I have gone through some Strategic and Social Challenges. The Code of Ethics Policy applies to every Allstate employee including the Chief Executive Officer, Chief Financial Office, Controller, other senior financial and executive officers, and to Allstate's outside directors, and ...
They continued to pilfer and continued many inappropriate behaviour. Workers had very poor customer service skills because they knew that there were no measures in place to monitor them. On one instance, after a meeting with Mrs. Deen a worker said “Yuh see how soft she is boy” This statement proves that workers were aware that they could get away with basically anything and not be penalized.
Mrs. Karen Deen, General Manager, is alerted by one of the supervisors, Mr. Julian, that a new battery in one of the trucks had been removed and replaced with an old one. Due to this, the truck was broken down. Apparently, this is a regular mishap. Mr. Julian indicated to Mrs. Deen that something must be done to account for these mishaps and disciplinary actions should be taken for offenders. However, Mrs. Deen is an extremely sympathetic woman and replies “these men have families”. Henri Fayol 14 principles of management stated that in an organization, there must be a “Subordination of individual interest (to the general interest) – Management must see that the goals of the firms are always paramount.” Mrs. Deen is caught up with the thoughts of assisting these men with providing for their families instead of the welfare of her business. Mrs. Deen needs to draw a line of separation between being a General Manager and being a friend to the employees.
The primary purpose of supervision is to ensure the welfare of clients and enhance the development of the supervisee in work. There is also a lack of efficient supervision of staff in this organization. There are only two supervisors for a wide area. Supervisors are unable to keep track of all these areas and it is extremely stressful for one person. As a result, workers are often idling on the job and some loaders do not return to the plant at the end of a work route, instead, they stop off closest to their homes. Also, there is poor inventory of company assets. Many equipment which cost thousand of dollars went missing and was found in the homes of employees. This placed the company at a loss.
The Term Paper on Supervisors And Manager Employees Organization Mrwmd
I'd give you an A, not many mistakes. Just check on a few things. ORGANIZSATION CULTUREATMRWMD: DOES IT SUPPORT THE ORGANIZSATION MISSION? Table of contents? Introduction 1. The Monterey Regional Waste Management District (MRWMD) had humble beginnings in 1951 when forward thinking county officials had a vision of a better waste management system for the Monterey Peninsula, ending the era of ...
The two supervisors are rotated on a weekly basis. They move between supervising route staff and maintenance staff from week to week. This constant rotation causes workers to lose respect because each week they are given conflicting instructions by reporting to two bosses and are becoming confused. Henri Fayol stated that in an organisation there should be a “Unity of command – Each worker should have only one boss with no other conflicting lines of command.” The supervisors are becoming frustrated because they are tired of the constant rotation.
There are no formal hiring procedures for staff, with the exception of drivers. Workers are hired due to recommendations from existing employees. This is a problem because workers are not screened and there is no way of knowing about their character and background.
Recommendations
A code of conduct regarding employees behaviour on the job should be drawn up. The disciplinary procedures for persons violating this code of conduct are as follows:
Step 1:Verbal warning for first offenders
Step 2: Written warning for second offenders
Step 3: Suspension for third offenders
Step 4: Termination for fourth offenders
General Manager should draw the line between being a friend and being a manager. She should be more stern and assertive with employees.
More supervisors should be hired or employees promoted from within the organization to supervise wider areas. By promoting employees from within will be more cost effective. This will enable supervisors to monitor staff and improve efficiency.
Supervisors should be assigned to one specific area instead of being constantly rotated. This will resolve conflict of different instructions and reduce confusion.
An inventory system should be implemented. This should assist with the monitoring of all company assets. This inventory should either be manual, card-oriented or computer- operated. However, a Systems Analyst should be contracted to determine the best solution.
Formal hiring procedures should be introduced. The selection criteria should be based on attitude, experience and all persons should present a certificate of good character from previous employer or a distinguished person.
The Term Paper on Virtual Office Work Employees Workers
The Office of Tomorrow In an increasing number of companies, traditional office space is giving way to community areas and empty chairs as employees work from home, from their cars or from virtually anywhere. Advanced technologies and progressive HR strategies make these alternative offices possible. Imagine it's 2 o'clock on a Wednesday afternoon. Inside the dining room of many nationwide ...
Periodic staff training workshops should be held for all staff and supervisors. These workshops should be based on efficiency, productivity, professionalism, customer service and discipline. A contingency plan may be necessary in the event if the following:
a.After workshop, there is no improvement with the general behaviour of staff. b.After the inventory system is implemented, equipment is still missing.
If these occur the following steps are available:
a. The General Manager should follow the four disciplinary steps if there is no improvement in workers behaviour. b. Those who are found to be stealing company equipment should be terminated immediately.
