Tell me about a time that you made a decision which impacted a group of people? KSAO Measurement: Skills in personnel resource management
Scoring Key: 1: Applicant indicates that they made a decision without consideration for the impact on others. 2: Applicant indicates that they were aware of the potential impact and attempted to reduce the negative impacts of their decision, but did not communicate feedback. 3: Applicant identified members, sought input, actively listened, and integrated their feedback into the decision making process.
Tell me about a time where you went above and beyond what was expected of you? KSAO Measurement: Knowledge of customer service principles
Scoring Key: 1: Applicant provides an answer indicating an unwillingness to work outside of their formal responsibilities. 2: Applicant provides an example, but does not describe their reasoning. 3: Applicant provides an example and shows the motivation to achieve organizational goals.
Tell me about a time when you disagreed with a boss or colleague? KSAO Measurement: Communication/Speaking skills
Scoring Key: 1: Applicant indicates they reacted with defensiveness, hostility, or a general unwillingness to listen and, if appropriate, compromise. 2: Applicant provides a story telling about the disagreement, and describes their thought process but in vague terms. 3: Applicant demonstrates that they actively considered the position of all parties. Applicant indicates that they attempted to find a solution, giving specific details.
The Essay on Supporting A Family Provide Time Individual
Due to the present economy, individuals must have a varied career in order to support their families above the poverty line. While this can provide an individual with a stressful existence it also provides them with the ability to become a stronger person from within. Companies are resorting to part-time employees in order to cut overhead costs. With a company resorting to part-time workers they ...
Situational Questions:
A team member walks into your office one day and tells you that a coworker is telling inappropriate jokes. The team member indicates that they feel uncomfortable. How do you handle the situation? KSAO Measurement: Knowledge of organization policies/procedures Scoring Key: 1: Applicant indicates that they would not interfere with the situation. 2: Applicant suggests a solution that involves the offended coworker. 3: Applicant suggests the need to educate the offending coworker on why company policy ensures a respectable workplace.
A customer wants to buy a new product which is currently sold out. The customer demanded a discount? What do you do? KSAO Measurement: Problem solving skills/ability to resolve conflict Scoring Key: 1: The applicant indicates that they would react with hostility to the customer. 2: Applicant’s response indicates their personal assessment by providing a discount, but does not reference company policy. 3: Applicant’s response indicates their personal assessment by providing a discount, and follows company policy.
Sales have decreased in your department. How do you handle the situation? KSAO Measurement: Ability to analyze financial and operational data Scoring Key: 1: Applicant indicates that they would attempt to identify someone else that might be responsible for the decline. 2: Applicant references general policies they may undertake, but does not reference the need for data. 3: Applicant indicates the need to analyze financial and sales data within their department in order to develop a plan and follows all company policies.
