The concept of emotional intelligence (EI) In 1990, Salovey and Mayer very aptly defined emotional intelligence as ‘ “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action” ‘. But there have been people before them who occupied themselves with the topic. The most important one was probably Howard Gardner who evolved his theory of multiple intelligences at the beginning of the 1980 s. One part of his concept were the personal intelligences which he divided into intra- and interpersonal intelligences. Mayer and Salovey further developed this idea of personal intelligences (which can be seen as a synonym for EI) and distinguished between five different elements which are presented in the following sub points. These five elements also appear in Daniel Goleman’s model which is called emotional competence framework.
By using the term competences he underlines that emotional intelligence is only the potential of a person to gain a certain ability or quality. So being highly emotionally intelligent does not automatically mean having all skills (presented in this work) but rather having a good chance to learn them through education and experience. sources: SALOVEY, P. , & MAYER, J. (1990).
Emotional intelligence: Imagination, cognition, and personality 9 [s.
l. ]. [s. n. ]. p.
The Review on Emotional Intelligence 3
The primary aim of the present study is to determine the impact of employee decision making styles on organizational performance. Study also investigates the moderating role of emotional intelligence on the relationship among decision making styles and organizational performance. Data is collected on random sampling basis from 187 banking sector employees. Findings of the study determine that ...
185-211 as cited by CHERN ISS, C. (2000).
Emotional intelligence: what it is and why it matters. Retrieved on 21 st October 2002 online in the internet: web > cf. GARDNER, H. (1983).
Frames of Mind. New York: Basic Books. pp. 237-276. cf.
SALOVEY, P. , & MAYER, J. (1990).
Emotional intelligence: Imagination, cognition, and personality 9 [s. l. ].
[s. n. ]. p. 189 as cited by GOLEMAN, D. (1997).
Emotional Intelligence: Why it can matter more than IQ. New York: Bantam Books, p. 46 et seq. cf. GOLEMAN, D. (1999).
Working with Emotional Intelligence. London: Bloomsbury Publishing Plc. pp. 24-27..
