CORE COMPETENCIES: • Cost Reduction & Improvement • UPS, Generators • DRP (Disaster Recovery Plan) • Business Intelligence! Assessments • Strategic Planning • Team Dev ! Mentor • Web services • Customer & Vendor Relations • Procedures & Standards Development! SDLC • (SOX) Sarbanes Oxley Implementation • Mobile ! Wireless • Telecom ! Network Security • Data Center Management • Project Management (very large scale projects) • HIPAA KEY ACHIEVEMENTS’ • Recipient of CEO Annual Award • Managed a $500 million annual budget. Credited with achieving 97% customer satisfaction rating for 10 consecutive years. • Recognized for creating & managing high-performance technical teams focused on customer service & retention. • Acknowledged for maintaining highest retention rate throughout all departments. •Establishment 1st Help Desk Team. • Managed team in delivering 3 world class & one of kind software for the Ambulance industry. • Designed & implemented programs, policies & procedures to support IS & Telecom operations. Annual telecom costs reduction by 600%. • 95% Sarbanes Oxley compliance the 1st year implementation. • Directed team in develop & implement an Electronic Pre-Hospital Care Report, 1st industry Pre-Hospital Care Data Collection system , reducing labor by 50% & increasing accuracy. • PM – Team in a $15 Million building project to consolidate 4 buildings with 600 users: • Build largest 911 call center in the country (18 Fire & 7 EMS agencies) Specialties
The Term Paper on A project report on customer preference for Hyundai motor
ACKNOWLEDMENT It is difficult to acknowledge a precious debt as that of learning as it is the only debt that is difficult to repay except through gratitude. First and foremost I wish to express my profound gratitude to the almighty, the merciful & compassionate with whose grace & blessings I have been able to complete this work. It is my profound privilege to express my sincere thanks to ...
Design, installation/administration of telecom, wireless , hardware, LAN/WAN and 24/7 support. Manage 19 – 911 Centers in 26 states. Plan, implement processes/procedures for tech dev, implementations, integration and support. Manage – vendors, customers and management to integrate solutions. Project manager – Consolidate 4 buildings, the design of a $15 Million facility, largest Fire/Private 911 call center in the country, a 2000sq. datacenter with redundant systems, data, voice, power and radio
