Guests are provided with the code when they check-in. They use a D-Link modem as a main modem and a Tenda Modem as a Wi-Fi station. * The lodge uses an electronic booking system called Merchant, with this software the lodge is able to keep track of the number customers who checked in, how long their stay is and type of room they booked. * The lodge uses email as a means of communication but also has Skype account and the manager has a business Whatsapp number for any direct personal inquiries. * The Lodge uses a VOIP telephone system for clients with FAQs. . 2 * The current security system seems to be working efficiently with two cameras at adjacent sides in the public rooms such as Lounge, Foyer, Patio, Pool area and Reception area. The head of security is able to simultanouesly monitor all these cameras using the Wi-Fi system the lodge has in place. * The current Wi-Fi system is effective, it uses a 1000/kbs line and an uncapped data bundle. All guests are able to stream videos and download anything they like below 100mb. Although it disconnects from time to time, the network is still stable.
Compared to Magijima Game Lodge, the booking systems are different. Merchant is only sufficient to a certain extents and cannot do other functions that other software products like HansaWorld can do. * Other competitors have full DSTV bouquets in all rooms while in this lodge it is only selected rooms with DSTV and those that do have DSTV use the standard compact DSTV plan. 1. 4 * Most customers are used to the fact that most hotels and tourism companies have Wifi networks now, which is why it was important for the lodge to implement this IT move in the first place. Customers feel better if they are in a safer environment therefore they expect 24 hour safety from staff members and the business itself. * Often customers expect the lodge to have a website in place and this is not the case as IT systems in the lodge have only been running a few months and the website is still in development * Guests and clients expect tourism companies to have social networks so they can be updated on latest offerings and specials the company might offer. The lodge does not have any active social network pages at the current moment. Most guests expect the company to able to communicate in other ways apart from the traditional telephone and email.
The Research paper on Case study on Implementation of quality systems through information technology systems in Athal Company
Case study on Implementation of quality systems through information technology systems in Athal Company Introduction Athal is a service offering company that was established in 1980. It offers inspection, testing, consulting, and quality control services. The company offers services to different companies in different industries through its 15 branches in United Kingdom. The company ...
Staff need to give their opinion, after this they can decide who is going to put what into place, meaning a certain staff member who can help with a certain task should be assigned to that task and ensure that it is successfully executed within a given-time period. The manager will need to come back and make a follow up on the suggestions, and see if the tasks were successfully executed. If not then there has to be action. This way the manager can lead the operation and oversee all tasks hopefully they will be successfully implemented. Reference; Magijima Game Lodge Plot 21, Groenfontein, Hammanskraal. Mrs Zodwa Skhosana: 072 581 9969
