Principles and Practices People and Relationship: Leadership Dr. W. E. Deming summarized his views on management and its relationship with quality in his 14 points for management. Altogether, the 14 guidelines describe a fundamental basis for an organization’s culture. They define a process by which managers seeks out bad practices and habits and replace them with better, more effective practices. Deming used his 14 points for the management to emphasize the critical role of managers in TQM. He saw managers rather than workers or equipments as the real obstacle to TQM.
Feigenbaum had talked about proactive quality leadership. Customer Satisfaction Dr. Deming said that quality also means anticipating the future needs of the customers to satisfy them. James Teboul illustrated with his model regarding customer satisfaction where the product/service square offered by the organization must match with the customer’s needs circle. Thereby satisfaction is achieved. Employee Involvement Maslow had discussed the needs of employee into Survival, Security, Social, Esteem and Self-actualization. Frederick Herzberg labeled motivating factors and dissatisfying factors for the employees.
Deming and Scholtes has been criticized that traditional performance appraisal system. Deming stated that 85% of the problems are the results of the system. Supplier Partnership Dr. Kaoru Ishikawa has suggested ten principles to ensure quality products and services and eliminate unsatisfactory conditions between the customer and the supplier. Approach Continuous Process improvement Dr. Joseph Juran with Juran Trilogy explained the approaches quality improvement from a cost-oriented perspective. Process improvement involves planning.
The Term Paper on The Relationship of Employee Satisfaction
Saudi Telecom Company (STC) is the largest telecommunication services provider in the Middle East. Its services include “fixed line, data & internet and mobile services” in the Kingdom of Saudi Arabia (Saudi Telecom Company 2007). STC has adopted its FORWARD Strategy as part of its commitment to its customers. This strategy aims to deliver tailor-fitted services that would add value to the ...
Juran trilogy has three components: planning, control and improvements. Juran provides a distinction between sporadic waste and chronic waste. The sporadic waste can be identified and corrected through quality control. The chronic waste requires an improvement process. As a solution is found through the improvement process, lessons learned are brought back to the quality planning process so that new goals for the organization may be established. Walter A. Shewhart’s Plan-Do-Study-Act Cycle is basically the engineering scientific method applied to continuous improvement and quality.
He developed quality control charts that are used to identify whether the variability in the process is random or due to an assignable cause, such as poor workers or miscalibrated machinery. He stressed that eliminating variability improves quality. His work created the foundation for today’s statistical process control, and he is often referred to as the “grandfather of quality control. ” Measure Performance measures Dr. Genichi Taguchi had given a way of measuring quality by his Taguchi’s loss function. This technique combines target, cost, and specifications into ne measurement. 2. Tools and Techniques Benchmarking Information Technology quality management Systems Philip B. Crosby in his absolutes of Quality Management stated that the path to successful quality management must begin with a through study and evaluation of current processes in which managers identify every opportunity for quality problems to disrupt a process and eliminate those opportunities. He also given 14 steps for quality improvements. Environmental Management Systems Quality Function Deployment Quality by Design Philip B.
The Business plan on Management Control Cost Accounting Training
Introduction Management control is to ensure that the organization achieves its objectives. Once the objectives have been agreed, action plans should be drawn up so that the progress can be directed towards the ends specified in the objectives. Such objectives are used to make comparison with alternatives in decision making & are also the critical elements in evaluating the success or failure ...
Crosby became famous for coining the phrase “quality is free” and for pointing out the many costs of quality, which include not only the costs of wasted labor, equipment time, scrap, rework, and lost sales, but also organizational costs that are hard to quantify. Crosby stressed that efforts to improve quality more than pay for themselves because these costs are prevented. Therefore, quality is free. Like Deming and Juran, Crosby stressed the role of management in the quality improvement effort and the use of statistical control tools in measuring and monitoring quality.
Failure Mode & Effect analysis Products & Service Liability Deming in his chain reaction had stressed about capturing the market with better quality and low price. Total Productive Maintenance Management Tools Statistical Process Control Alfredo Pareto found some unequal distribution of wealth in Europe. So he developed a graph which is used to identify the most important problem, based on ranks data classifications in descending order from right to left is done. This is called Pareto diagram which is applicable to problem identification and the measurement of progress.
Dr. Kaoru Ishikawa developed the Cause & Effect diagram which is a picture composed of lines and symbols designed to represent a meaningful relationship between an effect and its cause. C&E diagrams are used to investigate either a ‘bad’ effect and to take action to correct the cause or a ‘good’ effect and to learn those cause that are responsible. Experimental Design Taguchi’s Quality Engineering Taguchi introduced the loss function concept, which combines cost, target, and variation into one metric with specifications being of secondary importance.
He also developed the concept of robustness, which means that noise factors are taken into account to ensure that the system functions correctly. Sir R. A. Fischer developed Orthogonal arrays which is a simplified method of putting together an experiment. Taguchi added three OA’s to the list of Fischer. Reference: 1. Shridhara Bhat K, ‘Total Quality Management – Text & Cases’, Himalaya Publishing House, Ed:2005. 2. Dale H Besterfield, Carol Besterfield-Michna, Glen H Besterfield, Mary Besterfield-Sacre, ‘ Total Quality Management’, 3rd Edition, 7th Impression, Pearson education, Inc. 3. http://www. dti. gov. uk/quality/gurus
The Review on Motivation Effecting Innovation Management
Abstract: This paper discusses the meaning, value and role of innovation and the ways to manage it. The need, necessity and origin of innovations are briefly discussed and contours the different perspectives of the Innovation Management. The various processes of Innovation management are also highlighted drawing special attention towards the overall need of each process and factors affecting the ...
