Introduction The study of total quality Management (TQM) originated globally in the Japanese industry in the 1950’s. But what exactly is Total Quality Management? How does it impact companies that are striving to become leaders in a global society? What changes have to be made in traditional management styles to accomplish a quality focused management style? This paper will strive to answer all the above questions as well as bind the Total Quality Management into the organization I am employed. Definition of TQM In order to define Total Quality Management we need to breakdown each entity. When we think of total we envision the whole, the entirety. Therefore everyone must be involved to make the difference. The sum of many each has a role to play in the area of quality.
Quality means to conform to specific requirements – meeting customer’s expectations. Management is the act, manner, or practice of managing. Therefore, Total Quality Management is an organizational culture or attitude that aims to provide and continue to provide, its customers with products and services that satisfy their needs. This culture requires all aspects of the company to “do it right the first time.” TQM is the process for managing quality. Impact of Globalization As indicated in the introduction, TQM originated in Japan in the 1950’s. Finally in the 1980’s this new found discovery became popular in the West.
... organizations (Marion p. 1). These quality services are based on the practices of the Total Quality Management System (TQM) principles and contain seven criteria to ... of Total Quality Management System. The implementation of the Total Quality Management depends on the need and the nature of the business. Companies that adopted a TQM, ...
Now as more and more organizations are looking to grow into the international market arena it has become very apparent that most American companies are already at a disadvantage. In order to be successful in the international arena quality has to be a priority. Japan is already 30 years ahead of American companies in mastering the art of TQM, therefore being a very strong competitor in other areas of globalization. Traditional vs.
Quality Management Styles Traditional management styles may not always been totally customer driven, all decisions were made from top line management with little or no flexibilities to the front-line. Since the top line had to make decisions response times were slow, and employees worked as instructed. As management tends to focus more on quality the important aspects of TQM include customer – driven quality, top management commitment and leadership, continuous improvement, fast response to customer needs, actions based on facts, and employee participation. There are 10 steps to guide any organization to TQM: 1. Pursue New Strategic Thinking 2. Know your Customers 3.
Set True Customer Requirements 4. Concentrate on Prevention, Not Correction 5. Reduce Chronic Waste 6. Pursue a Continuous Improvement Strategy 7. Use Structured Methodology for Process Improvement 8.
Reduce Variation 9. Use a Balanced Approach 10. Apply to All Functions Along with the above steps to guide your organization to total quality the general principles of TQM must also be followed to sustain this quality focused management style. 1. Quality can and must be managed. 2.
Everyone has a customer and is a supplier. 3. Processes, not people are the problem. 4. Every employee is responsible for quality.
Management Holmes, Rust in L. Confronting TQM Resisters Head-On - The Medical Laboratory Observer 1996, p. 1-4 Abstract Total Quality Management involves employees working in teams toward a common goal to manage the organization. This is a spreading practice in the healthcare industry. However when first presented with this new method of management some people are often skeptical. Many have been ...
5. Problems must be prevented, not just fixed. 6. Quality must be measured.
7. Quality improvements must be continuous. 8. The quality standard is defect free. 9.
Goals are based on requirements, not negotiated. 10. Life cycle costs, not front end costs. 11. Management must be involved and lead.
12. Plan and organize for quality improvement. Transforming from a traditional management style to one of quality focus is an important step for all organizations. The key to quality is to get processes “in control”, work with all employees to identify process problems and in turn find corrective solutions, provide training and proper tools, and measure and review process performance and improve where necessary with those involved. Conclusion This paper defined Total Quality Management by breaking down each entity and pulling it back together as one. It also described the impact of globalization on quality and the difference between traditional management and quality focused management styles.
Understanding the 10 steps to TQM and the TQM principles to become a totally quality focused organization will be the key to attaining world renown success. References: The American Heritage Dictionary (1983) Houghton Mifflin Company. Total Quality Management (TQM) Tutorial/Help Page retrieved June 10, 2005 from the World Wide Web: web Few Words About TQM retrieved June 10, 2005 from the World Wide Web: web.