Communication has always been an integral component of accomplishing goals and objectives of any institution and organization. It is used as a tool in conveying information and promoting the values, principles and objectives of any institution. Likewise, non-verbal communication is also a process deemed vital in the interplay of individuals within an organization or group. Seeing this, by adequately understanding the different ways that people can communicate, individuals can harness the needed boost towards better facilitation, management, and cooperation needed.
In the end, by boosting the skills needed to maximize non-verbal communication, each one can extract new approaches to make practice more effective and efficient. Understanding Non-verbal communication Before elaborating on the relevance of non-verbal communication, it is essential that people understand the meaning of the concept. By grasping this concept, each one can effectively apply the strategies and methods of intensifying and providing the needed avenues for change.
With these, the term refers to the imparting of messages to parties via other channels other than words (Fowler, 2006).
This method can be considered innate in our biological makeup as humans. “Non-verbal behaviour predates verbal communication because individuals, since birth, rely first on non-verbal means to express themselves” (Besson, et. al. , 2005, p. 1).
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At the same time, this process comprises of different parts and revolve around (1) visual, (2) tactile, (3) vocal, and (3) use of time space and image (CBA. edu, 2006).
These things in turn are manifested by using different practices such as facial expression, body language, etc. (BOMI, 2006).
All these actions seek to relay information and denote a particular meaning in the action given or imparted to the receiver. Seeing this, it is then essential to underline the ways that people interact non-verbally. By doing this, there can be better avenues for increased understanding among the speaker and receiver engaged in a conversation. Intonation and Tone of voice
The use of intonation and tone of voice are relevant ideas to consider as far as non-verbal communication is concerned. The firs concept involves deciphering the “end of an entity of information, which – in written communication – is shown by means of a comma, semicolon, point, exclamation mark or question mark” (Besson, et. al. , 2005, p. 3).
Comprehending this can benefit the individual in actively determining the mood and feelings of the speaker. On the other hand, tone of voice is another essential component of non-verbal communication.
In this process, it seeks to connote the attitude of the speaker towards a chosen area or topic being discussed (Fowler, 2006).
This is essentially vital for listeners to decipher because it can give them the idea surrounding the overall intention of the speaker is relaying to its target audience. Gestures and Facial Expressions Another significant element that individuals should understand is the relative message that gestures and facial expressions can give to the overall idea that the speaker wants to imply.
Looking at it, these two ideas revolve around the body movements that are aligned with the verbal component (Your Communication Skills, 2007).
These things in turn also cater to express the feelings, sentiments and opinions of individuals towards a specific issue being discussed. Seeing this, by carefully observing the speakers and listeners, one can effectively decode their responses towards the information conveyed to them. Interpreting Non-verbal Communication
Interpretation remains an essential element in creating proficiency and better insight in the practice of non-verbal communication. In here, the individual must carefully observe and look into cues that can cultivate and supplement their verbal responses on a given issue or subject. These things can then eliminate areas of confusion, conflict and disagreements between individuals and groups. One important way to practice non-verbal communication is by engaging in face-to-face interaction. This practice can help one individual to actively observe and apply the related components of the idea.
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“Face-to-face communication provides immediate feedback and is the richest information medium because of the many information channels available through voice, eye contact, posture, blush, and body language” (BOMI, 2006, p. 1).
Seeing this, listening and observation are the key elements to make this endeavor successful. In addition, face-to-face interaction can enhance new principles and objectives that can create and establish strong relationships among actors within a particular group/organization. This process can in turn provide the needed outcomes in achieving potential benefits for all individuals involved.
“It is the appropriate medium for delegating tasks, coaching, disciplining, instructing, sharing information, answering questions, checking progress toward objectives, and developing and maintaining interpersonal relations” (BOMI, 2006).
Looking at the listening component, this is relevant in better comprehending the term because of its ability to infuse better appreciation and understanding of the topic. This practice can create sensitivity not only in the verbal component but also cater towards extracting verbal cues if properly coordinated with the proper observation skills (Giddens and Griffiths, 2006).
Moreover, “when one listens they have to hear the emotion in the words and read between the lines of the words to get the full meaning of a transmission that is received” (Your Communication Skills, 2007, p. 1).
Thus, it is essential for these two actions to be properly incorporated when one engages into dialogue with others. Looking into cultural differences Since communication is a social construct, another essential element that should be looked into is the occurrence of cultural differences among people/group engaged in conversation.
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With the increasing diversity and interaction within different environments, it is possible that individuals interpret actions in different ways. Seeing this, “a successful interpretation of non-verbal elements conveyed by the speaker requires the same understanding of the symbols shared between interpreter and speaker” (Besson, et. al. , 2006, p. 1).
Realizing this situation, it can beneficial if people can take into account the relevance of cultural background in communication practices.
One thing to determine these non-verbal cues is becoming aware and sensitive to these things and uses them as an instrument for interpretation and analysis (Fowler, 2006).
Rather than seeing this as a barrier of conducting effective communication and interaction, culture must be used as a medium of increasing competence and correctly interpret the cues and symbols given (Giddens and Griffiths, 2006).
Opening up avenues for feedback Like any other social construct, communication should also try to reach out and open up new avenues for change and improvement.
This then entitles a particular organization/group to come up with new ideas aligned on creating better understanding on the interaction process and take into consideration the impact of non-verbal communication in the achievement of goals and processes (CBA. edu, 2006).
Likewise, it opens up the potential of filling in the gaps within the communication process and extracts newer outcomes in the process. Seeing this, instead of correcting and finding fault in the shortcomings of many individuals in such process, constructive feedbacks can then be applied to create a renewed understanding and commitment.
Under this procedure, several methods can be introduced to extract opinions and facilitate the needed avenues for development. Conclusion To conclude, non-verbal communication remains to be an important component to consider as far as communication and dialogue is concerned. This allows individuals to effectively and efficiently decipher the needed information that can support the essence of interaction and exchange of ideas. Due to this, careful considerations must be made in order to fully comprehend the impact of the concept.
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By taking account the factors that affect non-verbal communication and creating a feedback mechanisms, better outcomes can be administered and enhance interpersonal relationship among individuals/groups involved. References Besson, C. , Graf, D. , Hartung, I. , Kropfhausser, B. and Voisard, S. (2005) The Importance of Non-verbal communication in Professional Interpretation in aiic. Retrieved March 27, 2009 from, http://www. aiic. net/ViewPage. cfm/page1662. htm#2 BOMI (2006) Effective Communication in the Workplace.
Retrieved March 27, 2009 1-5. CBU. edu (2006) The importance of effective communication. Retrieved March 27, 2009 from, http://web. cba. neu. edu/~ewertheim/interper/commun. htm Fowler, K. (2006) Communicating Effectively – Why you need to get your message across. Retrieved March 27, 2009. 1-4 Giddens, A. and Griffiths, S. (2006) Social Interaction in Everyday Life in Sociology. (US; Polity) Retrieved March 27, 2009. 133-139. Your Communication Skills (2007) Communication skills. Retrieved March 27, 2009 from, http://www. yourcommunicationskills. com/nonverbalcommunicationskills. html
