UPS has created its own information system with Delivery Information Acquisition Device (DIAD) and Web-based Post-Sales Order Management System (OMS) globally by using developed information technology. These special systems help the company to reduce the cost of transaction greatly. By building its efficient order information management system, UPS can make optimal routing strategy, place orders online, and track shipments to meet customer needs. These information systems guarantee the possibility of two-day delivery nationwide as well as lower warehousing and inventory costs for the company.
Questions: 1. What are the inputs, processing and outputs of UPS’s package tracking system? Inputs: the inputs include package information, customer signatures, pickups, delivery and timecard information, and locations on each route. Processing: in the process of transactions, the data is transmitted to the information center and stored for retrieval. During the whole process, the data of shipped packages is available to be checked by drivers and tracked by customers. Outputs: mostly the same data as the inputs, including pickups, delivery times, locations of routes and package recipients.
In addition, the outputs also include calculations of shipping rates to enable UPS customers to embed UPS functions, such as cost calculations, to their own websites. 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Technologies include handheld computers (DIAD), barcode scanning systems, wired and wireless communication networks, desktop computers, UPS’s mainframe computers, and storage technology for the package delivery data.
The Research paper on Successful Use Of The Information Systems And Technology
This paper reports on a case study of the successful use of various constituents of the Information Systems and Technology that are implemented in an entrepreneurship organization, Dubizzle.com, in the United Arab Emirates (UAE). It seeks to communicate, and demonstrate how technology affects competition in today’s market place. In addition, the paper provides some guides in analyzing the needs ...
UPS uses in-house software for tracking packages, calculating cost, maintaining customer accounts and managing logistics, as well as software to access to the World Wide Web. The strategy of UPS is “ best service and lowest rate”. These technologies allow customers to track their packages via the UPS website, and at the same time, these technologies also enable data to flow throughout UPS efficiently so that UPS can have the ability to provide a high level of service with low prices. 3. What strategic business objectives do UPS’s information systems address?
Provide high level of customer service. Since customers can download and print their own labels by using special software provided by UPS or by accessing to UPS website, and track the information of shipments during the whole process, their needs can be matched mostly by UPS’s information systems. Lowest cost, and highest efficiency. The information systems help UPS to 1 determine the most optimal routing strategy, place orders online and track packages from the warehouse to the end user and greatly guarantee the two-day delivery. . What would happen if UPS’s information system were not available? Without its information system, UPS may lose its advantages “best service and lowest rates”. The cost of all transactions would be increased and the efficiency would be weakened because UPS would hardly determine the optimal routes, and update shipment information for the customers. There would be a heavy pressure to reduce the process time and track packages in real time.
