Computers are used in banks for a variety of reasons. They help bank personnel operate more efficiently and effectively. Computers are used to track certain transactions and they help process other customer information as well. Without computers, it would be very hard for a bank to offer good customer service day in and day out. Computers help a bank save time and money, and can be used as an aid to generate profits. Customer Information
Banks use computers to track customer information such as name, address, and phone number, date of birth, Social Security number and place of employment. This information is used to stay in touch with customers and notify them of any changes in bank policy. A customer address is needed to send out statements on a monthly basis. A customer’s account number is also stored in the computer, which gives bank employees the ability to access customer information efficiently. Products
The number of products and services a customer has is also stored in computers. Bank personnel will periodically call customers at home to offer them a product or service, such as a home equity line of credit. It helps to know which products a customer already has before any new products are offered. Without the use of computers, it would be difficult to keep track of this information. Reports and Profits
The Essay on Customer Satisfaction Quality Service Product
Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced ...
With a computer, banks can analyze aging reports and track the customers who have had checks returned due to nonsufficient funds. This report can be used by the sales associates to call these customers and offer them a product called overdraft protection, which prevents a customer from over drafting their account. Computers help bank personnel generate income by targeting certain customers for sales activity. Transactions and Goals
Computers help tellers keep a record of all transactions for the day. When customers make deposits and withdrawals, cash checks, open checking accounts or apply for mortgage loans, a computer will store and track all of the information once a teller or bank employee keys it into the system. After tabulating all of the information, a branch manager can print the report at
the end of the day to see if the branch hits its goals and objectives. Branches have goals for lending and new accounts. Credit Applications
A bank can use computers for new loan applications and credit card applications; Chex Systems verification; and opening new accounts such as checking, savings or certificate of deposit accounts. Delinquency
Computers can be used to track customers who are delinquent on their loan and credit card payments. Computers can generate separate reports for customers who are 30-, 60- and 90-days delinquent on their accounts. When a 30-day delinquency report is generated, a collection representative can contact the customer for resolution, which helps keep delinquency under control. Miscellaneous
Computers can keep a record of all communications that a bank employee may have with a bank customer including collection activity. A bank can also use a computer to see which safety deposit boxes are available and they can keep a record of customers who have safety deposit boxes. Computers Used in Industry
Businesses today have a wide range of uses for computers. This has been a necessity for industry as a way of using their resources more efficiently, as well as a way of reaching a larger group of potential customers. As a result, IT (Information Technology) jobs have been flourishing for some time due to industry’s reliance on computers for their daily operations. Inventory Tracking
The Essay on Difference Between Computer Literacy and Information Literacy
1. Why is it important to understand the difference between computer literacy and information literacy? The difference between computer literacy and information literacy is as follows: Information literacy is the ability to access, organize, evaluate and use information from various sources. Computer literacy is having the knowledge to use technology in order to manipulate computer software or ...
Using spreadsheets and/or databases, most businesses utilize some sort of computer-maintained inventory tracking system. Payroll
From printing or depositing paychecks, to applying raises bonuses, industries have become very reliant on computerized payroll methods. Cash Registers
Modern cash registers are often networked computer systems, allowing companies to maintain much more up-to-date and accurate transaction records, as well as real-time inventory tracking. Websites Most industries have been migrating towards the Internet over the past two decades, resulting in the need for websites that require not only server space, but maintenance and updates as well. Customer Databases
Customer databases are used not just to track order information for clients, but also to chronicle interactions to better serve clients in the future. The Use of Computers in Police Departments
Computers have changed the way people communicate and work. In police departments, computerized information systems have become an integral part of the war on crime. For example, the New York City Police Department has used Comp Stat, a computerized crime tracking system, with success. Other police departments around the country have also adopted that integrated information and management system for policing.
Communication
Computers have become essential to communication within police departments. While specific technological needs vary by police department, it is now common for members of police departments to have computers located directly at their desks or workstations. Emails, website updates, blogs and other forms of digital communication have become some of the primary forms of communication in police departments, allowing for the rapid exchange of ideas and other information that can be critical in many investigations. Research and Detective Work
With access to nearly limitless stores of information online, police detectives can use Internet resources to quickly find out facts and information regarding specific cases. This might involve researching particular facts or even something as simple as looking up a street address: in both cases, police officers can use computers to make detective work more efficient. Additionally, police officers can closely monitor suspects online, something that some police officers have taken advantage of using social media sites like Facebook and Twitter. Records and Online Databases
The Essay on Information Systems 7
INFORMATION SYSTEMS In a general sense, the term information system (IS) refers to a system of people, data records and activities that process the data and information in an organization, and it includes the organization's manual and automated processes. In a narrow sense, the term information system (or computer-based information system) refers to the specific application software that is used ...
Police organizations have also come to rely on computers as a form of record keeping and as a means of connecting police information from one department with information from another department. Not only can police officers store
records and reports in online databases, but they can also use computers and hard drives to store thousands of images, reports and videos. Computers make mass storage possible, and enable giant online databases that can accurately ID suspects anywhere in the country. Police Vehicles
Police departments utilize computers in police vehicles. Computers make it possible for mobile police units to look up information, run license plates and find locations while on the road. There have been some concerns that these computers distract police officers on the road, and many departments are looking for more efficient computers to use in police vehicles. Security
Computers have become a vital part of security operations at police departments, specifically those that also have a jail or prison. Oftentimes, jails are secured using a combination of manual safeguards, such as bars, keys and heavy doors, along with computer systems that control some of these safeguards. Additionally, computer systems are used in conjunction with video cameras to provide internal surveillance and to ensure the safety of prisoners and officers.
