Current status and issue
Yellowfin Restaurant is located in the city centre. Its personnel is well qualified and experienced in providing an excellent service to the travellers who visit the town but also to the business people who work in that area. After carrying out a market analysis, the owners – Carlos and Sophia – identified an opportunity to expand their business by opening a second restaurant on the quayside at Seatown. Being located in a small place by the sea side, the customer profile is different. Carlos and Sophia would like the employees to work across both restaurants as a team. Solution
This paper is designed to propose an 1-week training programme for the Yellowfin Restaurant teamwork improvement during its expansion process. This programme will include a 4-day training sessions and 1-day team building programme. Training – main points to discuss
The main points that are going to be covered by the training sessions will be presented in a meeting in front of restaurant’s staff. These main points are discussed below. Groups, group behaviour and teams
According to Adair (1986) a group is defined as “any number of people who (1) interact with one another; (2) are psychologically aware of one another; and (3) perceive themselves to be a group.” Organisational behaviour is clearly affected by the individual members. Being a member of a group, an employee can have an influence on the group behaviour and, in return, the group produces a clearly influence on each individual. The effective management of work groups involves a good understanding of the influences on behaviour. Allcorn (1989) classified them in two types: defensive and non-defensive groups. The second type of group is desirable in the workplace as it deals with the group collaboration in a non-defensive manner.
The Term Paper on Pe Training Programme Sport Specific
My assignment is to create a 6 week training program to improve physical fitness. The aspect of my personal fitness I am about to improve is going to be strength. Personal details Name: Date of Birth: Height: Weight: BMI: School sports: Outside school sports: Somatotype: I have noticed I do have a lot of strength but I would like to have more strength and also build up my triceps and biceps. I ...
“A team is a group in which individuals share a common goal”(Adair, 1989).
Although all teams are, by definition, groups a group is not necessarily to become a team. In the literature, the terms ‘group’ and ‘team’ tend to be used interchangeably depending on the personal preferences of the author. Most of researchers argued that there are significant differences between these two terms. (Mollins, 2005; Huczynski & Buchanan, 2007) Most commonly, they see the difference as being in terms of the group remained in one of the Tuckman’s stages of forming, storming or norming, while the team passed to the performing stage. Moreover, a team differs from a working group in that it is task-oriented and made up of people with various, but complementary, knowledge and skills. (Hayes, 2002) Benefits of working as part of a team
Teams make the employees more satisfied and increase their confidence. The idea that everyone is unique is one of the base concepts of teamwork (Huczynski & Buchanan, 2007).
Teamwork is essential to any organisation, but may be vital in the service industry, such as the hospitality sector where there is a relevant impact on customer satisfaction. (Mullins, 2001) By working as a team across both restaurants, The Yellowfin Restaurant employees are encouraged to get involved; their ideas are valued even if they differ from the others’ ideas and a positive working relationship is developed. Consequently, the work performance and product or service quality are improved; the innovation is encouraged increasing the employees’ motivation and commitment. Factors which have an impact on development of an effective teamwork Numerous factors have an influence on development an effective team within the organization.
Adult Learning Skills Stress Life Work
Do you feel stress in your life? Does this affect the way you live and work? Many things currently going on in one's life, such as work, health, family and finances, can cause stress. It is how we individually identify the root cause and begin working on managing them effectively. As adult learners, there are various aspects of our work life that cause each of us some form of stress. We discovered ...
Hayes (2002) classified the factors that contribute to the team success into three groups: accountability, opportunity and commitment. The team has to be accountable to its organization, it must have a specific goal or task and it must be able to respond how it has achieved them. The team also needs to have the opportunity to undertake the work; to have the abilities, skills and other resources to achieve its goal. The team needs commitment from both parts the team members and the organization as well. When these factors exist, the team working becomes a satisfying and rewarding experience for the employees who are participating in it. Specialist skills
Being able to work in a team is important in today’s work environment. There are lots of skills involved in effective teamwork. Some of these skills are useful to motivate the team members to work well together, such as cooperating with others, encouraging each other, recognising and using other’s strengths; while other skills help in getting the jobs done: sharing tasks and responsibilities, negotiating, listening and sharing ideas or problem solving. As the Yellowfin Restaurant team is going to expand, this is an opportunity to employ specialists who poses complementary skills with the existing staff. Comparing to the first restaurant which is located in the city centre, the second one will operate in a different environment by the sea side. Therefore, the customer profile is different.
Employing staff specialised in serving this type of customers and working together with the existing staff as a cross team will be considerably more beneficial. In this way, the employees combine their skills and experience to provide a more efficient service to the customers. What is required from each team member
Organisations looking for ways to develop effective working teams need to select the right employees. Only in this way these organisations can expect to reap the benefits of improved service quality, lower costs or increased revenue. Below are listed six requirements of team members in order to work effectively together:
– all members must be willing to support the team mission and work toward accomplishing team goals; each member should understand its role within the team, what skills, knowledge, and abilities he/she has to contribute to the team’s success.
The Essay on Group Member Members Meeting Work
Point 2. Problem: A major problem in groups is members' viewpoints and discussion items are not heard. The member is not considered part of the group so they don't offer any items of contribution. Solution: To overcome these problems the group needs to look at the following points. 1. All members within the group are on the same playing field. The chairperson is only for conducting the meeting and ...
– all members must be willing to decide how they will work together by developing a code of conduct, ground rules, or team principles;
– each member should commit to working within the team’s plans and priorities, including attendance at meetings or training, and meeting deadlines;
– all members must be willing to work collaboratively on problem-solving, to encourage ideas and accept change as part of the process improvement; each team member should be respectful of others, welcome diversity, and establish both trust and accountability within the team.
As an example of a particular requirement at Yellowfin Restaurant, one of the most important abilities is an increased flexibility. Employees need to be easily transferable from a working place to another. If the Yellowfin Restaurant will implement the above requirements in their organisation, the team will be more effective in its joint work. Effective teams are a vital part of conducting business. Influence of Technology
As Mullins (2005) states the term ‘technology’ in designed to include both: machine technology and knowledge technology. There is a close interdependency between the machine part of technology and specialist knowledge side of technology. For example, in a restaurant the machine side of technology would include: machines and equipments for food preparation and serving, office equipments, televisions and video recorders. The knowledge side of technology would include the knowledge gained to be able to operate these equipments and the final product. The nature of technology can influence the employees’ behaviour in many ways. New technological methods determined significant changes to the previous system of team working.
Technology has brought a revolutionary transformation in the way individuals communicate. Nowadays, they are able to chat online through Voice over the Internet Protocol (VOIP) and through the Instant Messages (IM) as well. Collaborative software, blogs, social and professional networks are other examples of technological methods of communication. The growth of information technology has an impact on the nature of job. Individuals may work more on their own, from their homes or from any other locations. The idea of ‘virtual team’ is commonly increasing. Those who are able to take advantage of the opportunities provided by the technology advances will supply a more efficient service to the customers. Team achievements and rewarding
The Essay on Team Based Incentives Vs Individual Incentives
Employees job satisfaction always improves when they are recognized for the hard work they put in to a company and incentives are a very good method of improving the moral and productivity of workers. An easy way to give recognition to employees is to reward them for their hard work. The increase in cost of these incentives to the company is negligible in comparison to the increase in productivity ...
Teams should be as small as they can get the job done. Consultants advise that small, streamlined teams in which every member has a different experience and makes a different contribution are the most efficient. (Eugene, 2006; Hayes, 2002) The contribution of an individual produces team achievements which are greater than what can be achieved by the individual working alone. “Working in a group seems to be both a psychologically rewarding, but also a potentially demanding experience for the employee.” (Mullins, 2005, p. 555) Consequently, the question if would be more appropriate to reward the achievement of the team as a whole and if should continue to be rewarded the individuals has risen. The individuals definitely need feedback.
They make the team’s success possible and this need to be acknowledged by the managers and organisations. Brown (2001) presents a way of thinking about total rewarding as being composed by individual, communal, relational and transactional factors. The most effective way of rewarding is that which operates at both levels: individual and team. To be efficient the reward should be tailored depending on the individuals’ values and expectations. For example, for those seeking for professional recognition the prise for ‘consultant of the year’ or requiring for writing articles in specialised magazines would the appropriate reward. Rewards are also related to motivation. Each reward an employer gives to its staff will affect their motivation. (Jay, 1995) This is an important point to take into consideration when managers reward their teams. For example, a small reward for a huge achievement would be less motivating than lack of reward. Teambuilding
Team building is an ongoing process for maintenance of standards, change and implementing improvements in order to keep up with trends and developments. Its aim is to help people working together to function more effectively in teams. (Moxon, 1993) In the working environment, the focus of the teambuilding programmes is on improving performance and results. The teambuilding programme proposed to the Yellowfin Restaurant includes: training and working sessions as well as a day of outdoor activities: collaborative team games, such as raft building or river crossing; team building logical games designed to develop communication within the team members.
The Essay on Team Building Worksheet
1. Describe team members’ results on the Discovery Wheel and Develop your multiple intelligences exercises. What similarities and differences exist within the team? As a team we found out our similarities in our individual strengths and weakness, which allowed us to evaluate our strengths and weakness as a team. Our strengths were in the categories of thinking, diversity, and purpose. We discussed ...
Conclusion
Coming to a conclusion, building team and working as a team member effectively is about:
listening more
requesting and offering feedback
considering and encouraging others points of view
encourage risk undertaking
spend time outside of our comfort zone
considering team results as impressive as our own results
encourage an environment of trust and collaboration
celebrate team success
create the own team culture