Unit one: Principles of personal responsibilities and working in a business environment
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Please note that this Assessment document has 8 pages and is made up of 7 Sections.
Section 1 – Know the employment rights and responsibilities of the employee and employer
1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information).
Hours of work
Duties and Responsibilities
2a) List three key points of legislation that affect employers in a business environment.
Health & Safety at Work Act (HASAWA)
Human Rights Act
Control of Substances Hazardous to Health (COSHH)
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2b) List three key points of legislation that affect employees in a business environment.
Health and Safety at Work Act
Pay and Pensions
3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information.
External sources where employment rights and responsibilities can be found are libraries and the Citizens advice Bureau.
Internal sources can be found by talking to line managers or Trade Union Reps.
4. Describe how representative bodies can support employees.
For Union Members support can be supplied from representative bodies such as ACAS (Advisory Conciliation and Arbitration Service) help in trying to prevent and resolve employment disputes.
Non Union members can contact the Citizens Advice Bureau.
They can also help with such issues as Pensions, Equality (race, gender), Social problems (environment).
5. Briefly describe employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities.
If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
Employers – they should treat every individual equally, irrelevant of colour, race or gender giving them every opportunity to carry out all tasks free from prejudice or discrimination.
Employees – they should respect the other person whatever the situation and not tar them with the same brush. Keeping an open mind trying to learn and understand cultural differences.
6. Briefly explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation.
It can encourage people with less experience and knowledge to become more involved with tasks, helping them to gain confidence in themselves. This will strengthen the workforce and maintain a high degree of motivation which will lead to a higher production output.
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The employer will have a well knowledgeable and strong work ethos team of workers which he can rely on to carry out all tasks professionally and as a team.
The overall organisation will grow stronger as the team of people have a good bond and the respect for each other.
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
1. Identify employer and employee responsibilities for health, safety and security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.
The employer needs to provide a safe place of work for their staff and any other people entering the facility as much as possible.
The employer has a duty of care to themself and others around them that may be effected by their actions.
Ensure that you are vigilant when it comes to the security of the business. You have a responsibility. This means making sure that visitors to your business are booked in appropriately using the appropriate workplace procedures ie health and safety brief and a visitor’s badge.
2. Explain the purpose of following health, safety and security procedures in a business environment.
Procedures are put in place to minimise the risk of death or injury in the workplace.
If you fail to learn your business procedures and fall foul of a possible accident it could indeed cost you as the business a lot of money to possible loss of production may have legal costs if taken to court or if found to be negligent a hefty fine or even closure.
Abiding by the procedures put in place will make your business a safer place to work and can only get stronger.
3. Describe three different ways of maintaining a safe and secure business environment.
Awareness/Observation- Keeping a look out for any accidents that may happen due to lack of care.
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Personal Action – Trying to resolve a potential accident waiting to happen.
Prompt Reporting – Inform Managers straight away of any mishaps that have occurred.
Section 3 – Understand how to communicate effectively with others
1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
Methods of communication | Description |
Verbal communication | 1. Phone good for contacting other departments on site2. Face to Face useful when dealing With a disciplinary. |
Non-verbal communication | 1. Gesture can be used as way of anApology 2. Facial Expression when you don’t Want to commit to an answer |
Written communication | 1. Email good for contacting other Companies or people from other sites.2. Text very widely used between Work colleagues. |
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others.
Face to Face should be used when dealing with an investigation which could lead to a disciplinary being raised. This is usually done in a quiet environment behind closed doors.
Emails now are widely used and for sending mail between other people
And businesses and cuts down the potential of lost paperwork through the postal network.
3. Describe at least two ways of actively listening.
Look at the individual and focus on what they are saying. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. This will avoid conflict and misunderstandings in future discussions.
Focus on all the important details. You cannot allow yourself to become distracted by whatever else may be going on around you. Try not to interrupt during the conversation and if necessary read back key points.
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
This should be done so that the person working for/with you understands the quality finish you are looking for after each task carried out.
Make sure all staff members are fully aware that you will not tolerate scruffiness, lateness or negative behaviour that would disrupt output.
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2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
Change can be difficult, but as an employee change and a new challenge can result in yourself being more of a valuable asset to your company. People who change along with their company are more likely to be given more of an opportunity to progress through the companies ranks. Those individuals that show a negative approach towards the company moving forward could be the target for redundancy if it arises.
3. Explain the purpose of treating others with honesty and consideration.
To gain respect you need to respect the people you work with, being open and honest with those around you will help in daily targets being met. In my line of work some tasks can be quite difficult because of the extra PPE which needs to be worn, so when a member of my staff is feeling under the weather a change in their task can help. Giving them a task which will still keep the workplace running efficiently. This then will enhance the trust from your workforce which also helps in maintaining a healthy workplace.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
A company that is efficient and can complete its work on time is more likely to land new contracts evolving the company, which then gives the company a good reputation and someone with whom other companies will want to work with.
Standards should be set where both the employer and employee are happy and that a good standard of work ethic is understood and carried out to gain maximum output.
2. Describe two different methods that you can use to plan your own work in a business environment.
You can make a daily to do list, putting the tasks in order of priority, using time
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Management making sure that the tasks can be completed within the allotted hours.
Manpower usually dictates which tasks can be carried out but, prioritising tasks with
Minimum manpower is more so important making sure that the tasks are completed
3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach?
Keeping your customers up to date by email or meetings with potential problems should result in a good working relationship, but this can also have a negative effect on output dates which could escalate further down the line.
Keeping a positive attitude while trying to resolve a problem at face will keep the workforce carrying on as efficiently as possible. Try to sort the problem from happening again can become time consuming resulting in output reduction and non-cost effective.
Overall quality outweighs quantity.
Within your department/site a good way of showing how your team are progressing is annual appraisals or if a new starter to the company a probation review making sure that you are getting up to speed with all the companies policies and procedures.
Within my Company I don’t believe that my appraisal actually means anything. I have not been offered any further training or courses. A lot of the appraisals are for statistical purposes only.
Section 6 – Understand the purpose of improving own performance in a business environment and how to do so
1. Explain the purpose of continuously improving your performance in a business environment.
Making changes within a business helps you become leaner and more efficient.
Cutting out wastage during work procedures will increase work performance, output
And most importantly revenue.
2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience.
Task B- Your work role Describe the information which needs to be shown on your pay slips/statement. Personal information eg. Name and date of birth Total pay – your full pay before any tax or National Insurance has been taken off Any deductions which change from payday to payday eg. tax and National Insurance, and what the deductions are for. The total amount of pay that you will come out with ...
Learning from your mistakes. When I was given a supervisory role I still talked to members of my team like I was one of the ‘lads’. I had to take a step back and assess where I was going wrong. Being more courteous by using a please and thank you when asking them to do something changed their perspective and attitude towards me.
Performance reviews. These are very good so you can see where you may be weaker in certain areas, giving you the opportunity, encouragement and shown the right path striving for greater things.
3. Briefly describe at least two different types of career pathways that may be available to you.
Site manager. Carrying out some extra learning to improve myself will put me in good stead for applying for an upcoming vacancy.
Complete career change as a manager. Not sure what field.
Section 7 – Understand the types of problems that may occur in a business environment and how to deal with them
1. Identify at least two different types of problems that can occur in a business environment.
Minor which can usually be addressed in house with the minimum of disruption to workflow and output.
Major which could potentially bring a halt to output causing a loss in revenue.
2. Complete the table below by describing at least two specific problems that can occur at work and how they can be dealt with.
Problem | Dealing with the problem |
1. Too much work required at same time. | Liaise with each customer and come up with a suitable and sustainable plan for all to meet the deadline. |
2. Awaiting delivery of important materials. | Seek an alternative supplier or see if another site can help with replenishment in the short time. |
3. Complete the table below by listing at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with (and how you would refer these problems).
Problems I can deal with: | Problems I would need to refer to others: | How are problems referred to others? |
1. Input/output dates of tasks | 1. ADHOC priority tasks | Verbally/email with permission speaking to all people involved coming up with a resolution minimising disruption. |
2. Updating/stock control | 2. Delivery date has exceeded the lead time given | Get help manager will speak to our supply chain verbally/email. |
Once you have completed all 7 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking.