Summary of an Empirical Analysis of the Impact of Information Systems in Logistics performance management of Retail Firms:
Carolyn I. Pingleton
Tarleton State University
Author Note
I attest that this document is an original creation submitted in accordance with the requirements for “empirical study Review” in CIS 511 during the Summer 2013 academic term.
I posted the full citation for an empirical study that was recently published in a peer-reviewed journal on a subject related to managing information systems to the appropriate Blackboard Discussion Board Forum for “Empirical Study Review” on June 16, 2013.
I submitted a draft of this document to Team 6 on June 26, 2013 for feedback using the following Blackboard Tool: File Exchange Blackboard Collaborate.
I submitted a draft of this document to Anne Pingleton on June 27, 2013 for feedback. This external reviewer can be contacted at 254-592-3736 and [email protected].
Abstract
This report summarizes the research compiled by a joint team of associates at the Chulalongkorn University, Thailand on the effects of adopting information systems as a component for making the association between suppliers, warehouses, and customers a improved experience. This summary will discuss the reasons for the study, the methodologies used, the results, and the implications for future studies.
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Keywords: impact, information systems, performance management
Transaction-processing systems are designed to handle a large volume of routine, recurring transactions and are used widely today. Banks use them to record deposits and payments into accounts. Supermarkets use them to record sales and track inventory. Managers often use these systems to deal with such tasks as payroll, customer billing and payments to suppliers. Varanya Tilokavichai, Peraphon Sophatsathit, and Achara Chandrachai, three members of a joint team at Chulalongkorn University of Thailand wanted to see if the adoption of information systems like the one discussed above in their country would enhance customer service, purchasing, inventory, and a number of other activities that are common to most retail firms. They prepared a study to test the effects of information systems on the management logistics of these factors. This report will summarize the reasons behind the study, the methodology used, data incorporated, the results, and limitations as well as the contributions to future research into information system’s effect on logistical management in retail firms. (Pingleton, 2013)
I chose this study because it has implications for future research in the United States. Most businesses use manual data entry of information to make decisions about future investments, how to deal with customers, service the customers, and many things connected to the overall business. Information systems would make this less time consuming and would make access to information faster to make decisions faster. (Pingleton, 2013)
Empirical Study Review:
This review will discuss the reasons for the study, the methodologies involved, the sources and data used, and the results derived by the authors.
Review of Introduction:
In this study, Tilokavichai, Sophatsathit, and Chandrachai (2012) explore the connections between the use of information systems and planning as well as implementation performance management in major retail firms in Thailand. They propose that information technology applications will improve customer service by improving logistics performance. They contend that these systems have positively and significantly influenced the performance of businesses. (Varanya Tilokavichai, 2012) Moreover, they believe that effective management will provide what is needed for customer satisfaction as well as minimizing cost involved. (Varanya Tilokavichai, 2012)
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Summary:
The three authors created a study to see if information systems would benefit retail businesses in Thailand. In addition, they believe that effective management will provide what is needed.
Analysis:
This study introduction does not accurately introduce the theoretical or practical reasons for the study. It does not explain whether this has been studied before or how this one differs from the past if any exists. However, it does give primary and secondary hypothesis but fails to elaborate on how they relate to the study.
Review of Method:
The purpose of their study is to analyze, survey, and report implications of their research. (Varanya Tilokavichai, 2012) To that end, they postulate that the support factors have an effect on logistics performance management. They also contend that Information Systems performance indicators will support the hypothesis. (Varanya Tilokavichai, 2012)
To test their hypothesis, Tilokavichai, Sophatsathit, and Chandrachai (2012) created a preliminary study that included four topics, specifically:
* performance in logistics
* support factors
* usage indicators
* Barriers to management (Varanya Tilokavichai, 2012)
The accumulated preceding data was derived from using a questionnaire based on the popular 5-point Likert Scale that was distributed to 103 different retail firms in Thailand. Validity was tested throughout the development of the questionnaire to insure reliability. The performance indicators were chosen based on common logistic activities of the surveyed companies. The types of activities measured were customer service, order processing, purchasing, transportation, warehouse, and inventory management plus packaging. The other factors taken into consideration were demand for products as well as forecasting for the future enterprises. (Varanya Tilokavichai, 2012)
A number of factor analysis methods were used in the process of the study including Exploratory Analysis, Principal Component Analysis, and the Kaiser-Meyer-Olkin. These types of analysis combined to support that there was a direct correlation between the adoption of information systems, support factors, barriers factors, and the logistics management performance in the surveyed retail establishments. However, this was only in some aspects of the total factors measured. The survey found that the adoption of information systems would not affect customer service, purchasing, and inventory management but would affect number of complaints, delivery tome, and inventory cost. (Varanya Tilokavichai, 2012)
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Summary This article presents the purchase management information system, finance management information system and security information system, their interdependence and tight correlation. Furthermore, we state the goals of the purchase management information system that must be achieved in any organisation, as the purchase (sub)process is carried out in every organisation. P-K matrix gives a ...
Summary:
The authors used four criteria to base a questionnaire given to retail businesses in Thailand. They used three different indicators to measure how well the questionnaire related to the adoption of information systems to enhance logistics performance.
Analysis:
The authors accurately detailed the approach to the measures used in the study. It was concise and showed tables and percentages of activities to adoption.
Conclusion:
The authors found that the study sets the stage for future research on this theory. The general consensus from the study is that retail businesses in Thailand that have adopted information systems report better logistics performance in most aspects. However, the study does show that companies would benefit from using different indicators to determine factors which would enhance their management in activities not affected by information systems adoption. (Varanya Tilokavichai, 2012)
Analysis:
This finding has broad implications in that it would be interesting to survey the retail firms in other countries and compare results for analysis. (Varanya Tilokavichai, 2012)
One important limitation of this study is that only 103 businesses were surveyed. The study does not discuss what types of businesses were surveyed or that they were large corporations or small family owned. That is such a small number of businesses. The study results show validity among the companies surveyed but it may not be enough to get an accurate measure of all businesses. There is variety among the size, complexity, and types of businesses the study could use and this was not discussed. Narrowing down the specifics might get a more accurate measurement. (Pingleton, 2013)
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Nevertheless, this paper makes a contribution to information systems with its methodology and statistical rigor. (Pingleton, 2013)
Bibliography
Pingleton, C. (2013).
Varanya Tilokavichai, P. S. (2012, October 1).
An Empirical Analysis of the impact of information systems in logistics performance management of retail firms. Journal of the Academy of Business and Retail Management , p. Vol 7 Issue 1.
Appendix
Writing Standards Checklist
This checklist outlines some of the most common issues that students present when submitting documents. Therefore, prior to submitting the final draft on this document to the instructor for review, the author needs to verify that the document meet the following writing standards by placing his or her initials and date next to each item. For team assignments, one of the co-authors needs to verify that the document meets the following writing standards by placing his or her initials and date next to each item. If an item on the checklist does not apply, then it should be marked as N/A.
APA
Reference | Standards based on the Publication Manual of the American Psychological Association (6th ed.) and the Instructor’s Expectations | Author’s
Initials | Review
Date |
1.10 &
6.01-6.02 | All instances of plagiarism and self- plagiarism have been eliminated from the text. | | |
1.13 | For Research Team assignments, authors are listed in the appropriate order. | | |
2.01 | Title Page: The title summarizes the main idea of the text in 12 words or less and can be easily shortened to the running head. | | |
2.02 | Title Page: Author Name(s) and Intuitional Affiliation are complete. | | |
2.03 | Title Page: Author Note includes all required information. | | |
2.04 | Abstract is a comprehensive summary of the text in 150 to 250 words. | | |
The Business plan on A Write Complex Documents
... about reporting ◦organisational policy, procedures and guidelines applying to writing documents, including house style ◦timelines, including deadlines ◦word length ◦compliance with ... the most suitable means of communication for presenting this document. For a document of this size the most suitable ... choice, type this text and apply appropriate design elements. a. Type on an A4 page size. b. Ensure ...
2.05 | The Introduction does not carry a heading labeling it the introduction. Rather, the title should be centered above the introduction. | | |
2.13 | Appendices include required information. Unless specified by the instructor, appendices are referenced in the text. | | |
3.01 | The length of the text meets the instructor’s expectations. | | |
3.02 | The text is organized using headings. | | |
3.03 | Headings are formatted correctly. | | |
3.04 | Seriation is correctly applied to the text. | | |
3.05 | Transitional words are used to achieve continuity. | | |
3.07 | The tone of the document is scientific. | | |
3.08a | Wordiness and redundancy have been eliminated from the text. | | |
3.08b | The length of each paragraph in the text is more than one sentence and less than one page. | | |
3.09 | Colloquial expressions and jargon have been eliminated from the text. | | |
3.18 | Past tense is used when discussing a researcher’s work. | | |
3.19-3.22 | Incorrect grammar and careless construction of sentences have been eliminated from the text. | | |
4.01-4.11 | Punctuation is appropriately applied throughout the document. | | |
4.12 | Preferred spelling of words is used. | | |
4.13 | Hyphenation is used in accordance with guidelines. | | |
4.14-4.20 | Capitalization is used in accordance with guidelines. | | |
4.21 | Italics are used in accordance with guidelines. | | |
4.22-4.30 | Abbreviations are used in accordance with guidelines. | | |
4.31-4.38 | Numbers in the text are presented in accordance with guidelines. | | |
6.03 | Direct quotations are presented in accordance with guidelines. | | |
6.04 | Paraphrased materials include page numbers. | | |
6.11-6.21 &
Table 6.1 | In-text citations are presented in accordance with guidelines. | | |
6.22 | The reference list is accurate and complete. | | |
6.25 | The order of sources in the references list is presented in alphabetical order. | | |
6.31 & DOI
and URL Flowchart | Electronic retrieval information is included for each source included in the reference list. | | |
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Running head: New CSO Guideline Name: University: Lecturer: Date: Critique of the New CSO Guideline The new version of the CSO guideline, released on June 2008, looks much better than the previous versions. The presentation of the information is much easier to follow, and there is a more logical flow of ideas from the beginning. It also looks more authoritative, with its broader coverage of all ...
8.03a | The entire document (including header) uses a Times New Roman 12 point typeface. | | |
8.03b | The entire document is double-spaced except the appendices, which are single-spaced. | | |
8.03c | The entire document uses 1” margins. | | |
8.03d | Except as noted, the first line of each paragraph is indented ½ inch. | | |
8.03e | The pages of the document are presented in the correct order. | | |
8.03f | The header includes a running head and page numbers. | | |
Revised: May 25, 2013
